L C.
Yelp
Let me start my review by saying that I am a true foodie! I base my reviews based on customer service, quality of food, cost-effectiveness, etc. i have eaten jamaican food in Jamaica, California, NYC, Connecticut, Georgia, Dallas.... Etc. So I know a little something about Jamaican food!
My experience at uncle Joe's a few minutes ago was quite disheartening.
Customer service: ZERO RATING! I was the first customer of the day. I walked in at 11:02 AM. I walked in an said "good morning!" (3 times!)! The male cashier greeted me with no energy & a blank stare, as if to say "what do you want?!" I
asked him what was good. He said " depending on what you want"... with no energy, no smile, no pleasantries, and no enthusiasm.
I ended up ordering the jerk chicken lunch. About eight or nine minutes after I made my order another lady came in again. It's now just the two of us in the store. She stood at the counter with with the young man standing right there on the phone for a good 10 minutes and I finally hear her say are you gonna take my order. And I hear him mumbling something about he was counting the Thanksgiving orders. He finally took her order two more people came in. I sat there for 30 minutes. keep in mind I'm the first customer. 30 minutes waiting for him to say here's your order ma'am. The last guy who was in the line got his order before I got mine so I stood up. I said I was the first customer here and I ordered jerk chicken how did he get his order first. My order was sitting on the counter. Don't know how long it had been sitting there while this young man is again on the phone and standing there talking to what I am assuming is the owner of the place they're just chopping it up. As my food sits there never did say ma'am here's your order so when I asked him about my order, the owner said would you order and I said jerk chicken he said oh here it is number four so the young man looked up. I said you gotta do better young man I've been sitting here for 30 minutes. How long is my food been sitting here you didn't think to say, ma'am here's your order... ZERO CUSTOMER SERVICE RATING!!
Food: the jerk chicken was a 10/10! The rice & peas was nasty and Was smothered and gravy! ZERO RATING! I've eaten a lot of jerk chicken from a lot of Jamaican places in my lifetime and I've never had gravy put on my rice and peas! That's a hard note for me. The cabbage wasn't seasoned well. Zero rating!
I would suggest only getting the jerk chicken by itself without the sides.
Overall experience: 2/10. If you do decide to go, I suggest only getting the jerk chicken only not the sides however, I wouldn't suggest coming back honestly.
I love supporting my people; however, I hate being disappointed with poor service, like this! Blatant disrespect for pleasantries is a deal breaker for me.
As a reminder, you won't have a business without customers. And if you treat the customers like shit, we will not coming back! If all of the food isn't good, we're not coming back.
Get it together and do better! Please schedule your staff for customer service classes, and hospitality classes immediately otherwise you're gonna lose your business!!