Union on Knox

I came to the Knox this weekend for my friend and the place and staff was great. I was lost and confused at the lobby but the guy in the front counter (I believe his name was Mathias) guided me to my friend’s apartment. That employee was really the reason why I had such a pleasant experience. He was kind, and patient making it very clear and simple to understand.

All of the staff at Union are amazing! Briana in particular is so friendly even when assisting me and other residents with issues. She always greets us with a smile and brings a great energy into the space.

My daughter is a transfer student from a university where we didn’t have the best experience with housing, so we were understandably nervous about moving into a new place. Fortunately, Union on Knox has been a breath of fresh air from the very beginning. From the application process onward, the team has provided step by step guidance and support. When my daughter moved in, we encountered a few, very minor issues with her room. What stood out to us was how the manager, Ms. Walker, truly listened to our concerns. She was attentive, understanding, and validated everything we brought up, she then assured us the issues would be resolved the same business day, which they were. I’ve never experienced a property manager who was so kind, responsive, and thorough in addressing concerns. It gives me so much peace of mind knowing my daughter is finally in a place where she can feel happy and supported. Thank you to the entire Union team and a special thank you to Ms. Walker, you are amazing!

I love living at Union on Knox! The team here is always so kind, upbeat, and helpful. Anytime I need something, they handle it quickly with a smile. The positive energy from the staff really makes the community feel welcoming and fun. Couldn’t be happier to call this place home!

The staff at Union on Knox are amazing! They’re always so friendly and make everything easy. From quick maintenance fixes to just saying hi with a smile, they bring such good energy to the community. Living here has been nothing but a positive experience!

Bri was such a sweetheart!!!! Super helpful and made the whole tour feel comfortable and easy. You can tell she genuinely cares about informing potential/new/existing residents🤩

Union on Knox, generally, is a decent (albeit pricey) apartment complex. I've lived here since they opened, and haven't personally had major issues. I live in a studio, so I cannot speak to roommate conditions whatsoever. Maintenance (3.7/5): I've had great experiences with maintenance: in general, they've come and repaired things very quickly, but there have been some issues where they've been less than proactive (bug problem, paint issues, water temperature, etc). I did have an issue in early 2024 with a relatively creepy maintenance worker that made me feel very unsafe, but I have not seen him anywhere in the building since. Overall, they're good, but not great. Appliances (4/5): Overall all of the appliances work well, but the water temperature is less than optimal and hot water runs out very quickly. However, this may just be an issue with my unit, as none of my friends in the building have experienced issues. Noise and security (5/5): The building is very quiet, and there is a security guard at night. I have had no issues here. Proximity to campus (5/5): The proximity to campus and nearby restaurants is the best part about Union. It's very far from north campus buildings (Engineering, comp sci), but very close to most of the south campus classes. Additionally, it is a 5 minute walk from south campus dining hall and Mowatt lane parking garage, which is great if you don't want to pay the insane parking costs at Union. Move out, office staff, and communication (1/5): I am only speaking to the experience of one of my friends, but communication with the office has been awful. Random charges are added upon move out, and the office is very unwilling to reduce charges unless you go to Greystar, and even then, it is an uphill climb. Office staff are very rude, and I would HIGHLY recommend getting everything in writing. If it's not in writing, it's not going to end up happening. Pricing (4/5): Union is EXPENSIVE. However, they are pretty generous with rent concessions and you can pretty easily negotiate them down. I ended up getting $300 off for both years that I've lived here, which seems pretty decent to me. Overall (4/5): Union isn't a bad apartment complex by any means, and I would consider it to be one of the better complexes around. It has its issues (like many of the other apartments), but I don't think it's a bad place to live. Do keep in mind, though, that union gives out rewards to those that leave a five star review. These reviews skew the rating higher, and are not necessarily reflective of the actual experience living here. I would live here again next year if I weren't graduating, and if I were transferring to the school with little knowledge, I would consider union to be a safe bet.

Living at Union on Knox has been a great experience. The staff is always welcoming and quick to help with anything that comes up. You can tell they really care about the residents, and it makes the whole place feel comfortable and easy to live in.

As a college senior, this was the worst apartment experience I had. When my roommates and I signed the lease, we were told we'd be in a large corner unit with a view of campus and that was the only reason we signed. Weeks later, we noticed on the website that the floor plan names had changed, and it turned out we were actually signed for their smallest unit type. No one ever notified us and we only found out by checking online ourselves. When we brought it up, management told us to "look at the lease" and claimed the square footage was the same as the square footage on the smallest plan on the website. But the leasing agent had clearly advertised a completely different layout, which now matched a different floor plan on the site. The only thing they offered us was an early move of 2 days for free, which was none of us even wanted to do anyways. Whether it's illegal or just unethical, it felt like we were bait-and-switched. We were also told electricity bills would be comparable to our previous apartment. In reality, we were charged around $100/month each (4 of us, so $400/month total) for a tiny unit we kept at 70 degrees. Every other complex with bigger apartments around was averaging $30/month or less per person. This electricity bill is not including trash, sewer, and other fees that add up to be around $50-75 a month too (which is also insane because my past apartments it was 1/4 of that). We could've stayed in our old, nicer apartment for the same price with all these overpriced utility charges but we thought we were getting the same thing for cheaper. Huge mistake. Trash rooms were locked on weekends, so garbage piled to the ceiling and the smell was awful especially in a college town where people party every weekend. It was genuinely disgusting and felt like a health hazard. During finals week in fall semester, we had a false fire alarm at 4 AM, with no follow-up or explanation. Bottom line: this place is full of misleading advertising, overcharging, poor maintenance, and zero accountability. Do yourself a favor and live literally anywhere else.

Review: Not Recommended - Unfair Charges and Poor Practices This company has been a complete rip-off. We moved in on September 1st, but the lease wasn't even signed until September 20th--yet they're still charging us for the entire month of September. On top of that, they added an unexplained $250 in extra charges to our rent. The lack of transparency and unfair billing practices make this place one I definitely do not recommend.

I would give it zero stars if I could. This place is the most mismanaged, unprofessional and incompetent complex I have ever dealt with. They never answer their phones. They never return messages. Even their emergency repair number says it has not been set up yet!!! When my daughter moved in last fall, the FOB security for the elevators did not work for over two months, the mailboxes were not set up and no one ever was at the security desk. In fact, this building was known around campus as the place to go hang out and use their facilities even if you did not live there since you can just walk in. When you do speak to a person, they are un-informed and downright obnoxious. I guess that follows from corporate as it is impossible to get in touch with someone at corporate to complain. I have been trying to find out when my daughter's apartment transfer date is for over a month and whether or not she has a parking spot. I have received not one call back or any information except an email that says once you are notified you have 24 hours to transfer belongings out of the unit. We live three hours away from campus and have jobs. They just expect us to drop everything? If you are even remotely thinking or renting her, do yourself a BIG BIG favor and keep on walking, this place is absolutely atrocious!!!!!

I've loved living in the Union this semester! The location is great, amenities are always clean and accessible, and the resident staff are super helpful!! Tara has been able to answer all my questions about parking, events, printing, etc! Tara and other student employees are doing an amazing job at hosting events and being extremely resourceful!

Living in the Union on Knox has been a great experience! The building is gorgeous and well-maintained, the amenities are super unique, and most of all... the staff is awesome! I met one of the community assistants, Tara Goldstein, during the S'mores event and she really made an impression on me. Her kind attitude, high work ethnic, and event planning skills were super impressive. She really stuck out to me as a star member of their team!

Union on Knox has been a pleasure to work with! They are a new student living apartment right next to UMD. You can't beat the location, it's close to campus and all the restaurants and nightlife. I toured the leasing office with Kiara and she was wonderful and answered all my questions. The amenities in this building are also amazing. They have a 2 story gym, a pet spa, and a gaming room. I would definitely check them out if you're a UMD student looking for Fall 2024 housing.

I love this building, they have a two story gym and a pet spa! The amenities and floor plans are great. Kiara was so helpful.