United Hotel, Taipei｜國聯大飯店

I stayed here for one night because of the special event happening across the street at the Taipei Dome. The room was really not that great and the air conditioner was quite loud but the overall service was good enough for me to give this place 5 stars. The gentleman named Eric who was the doorman was extremely professional. I could compare Eric to a 5 star hotel doorman or even better. The female staff members were also very kind. The gentleman at check in desk was also very well spoken when communicating with me in english. I was impressed by the great effort from all the staff to do their job well.

We stayed at the hotel for 9 days and the hotel staff made us feel at home. The staff are professional , yet very friendly ,warm and sincere. All requests of my room services were happily fulfilled to our satisfactory. People at entrance are extremely helpful when we need to call for transportation services, even during heavy raining days. The location is another great advantage. Taipei Dome is across the street and just a few steps to MRT station. United Hotel will be my hotels for my future visits in Taipei, and I highly recommend it.

We specially want to thank Steve and lovely lady Anne both at front desk reception who helped us throughout our stay. We stayed from 27 Feb and kept extending to 9 March because we enjoyed it so much. It is right by the train station exit no. 5, beautiful rooms, service and amenities such as sauna, steam room and gym on the 18th floor with lovely city skyline views. Breakfast on the first floor daily from 7am-10am. Friendly staff and always running to hold our door. Next level service we appreciate. Highly recommend.

I had a fantastic stay at this hotel! The room was clean and well-maintained, making for a comfortable and relaxing experience. One of the best things about this place is the amazing view of Taipei 101, which made my stay even more special.The location is super convenient—less than 100 meters from the MRT station, making it easy to explore the city. There are also plenty of convenience stores and restaurants nearby, so finding food and essentials was never a problem.For the price I paid, I’d say this place is definitely worth it. I’d highly recommend it to anyone visiting Taipei!

I’m writing to express my disappointment regarding my recent experience at this hotel. I arrived at the hotel early around 8:30 AM after a long 4.5-hour flight with my young son. I asked about an early check-in but was told it would require a half-day charge. Since that wasn’t ideal, I decided to wait in the lobby until the usual check-in time around 12–1 PM. My son was very tired and sleepy, so he lay down briefly on the sofa while we waited. His feet were clean (no shoes or sock). About 30 minutes later, a staff member came over and told us my son should not lie down. I explained the situation, and he said he would try to find a solution but, in the meantime, asked him to sit properly. My son, despite being tired, followed the instructions and sat up. However, no one followed up with us or offered any assistance after that. We ended up leaving the hotel around 10.30-11.00 AM to wait elsewhere. I noticed that before the staff member approached us, an older male staff member possibly a manager kept walking by and glaring us giving us unfriendly looks, as if we were doing something wrong. His behavior felt judgmental and made us feel very unwelcome This is not the level of service I expect from a hotel that claims to be 4 stars. I’ve stayed at many hotels in this category or higher, and most are much more accommodating, especially when guests are traveling with children. I hope your team reflects on this experience and offers better support and understanding to families in the future. A little empathy would have made a big difference.

Bit expensive for the quality you end up getting. The location is great and that’s what you pay for. The rooms are spacious and the staff is kind. However, entirely missing is good sound proofing which means you hear everything going on in the rooms above, below and next to you. In my case that meant I had to call the main desk multiple times to knock on peoples doors throughout the night. Not good for my night rest or my general attitude towards this hotel. Not staying here again, falling asleep on a bar would have been cheaper and less rowdy

Location is great, service is even better. We forgot our sons' towels at the hotel (it was behind the bathroom door) and they kept it for us for a few days until we could get back to Taipei to retrieve it. The only downside is that the structure of rooms are a bit strange and uneven. The floors were very obviously uneven on the 3rd floor where we were staying which is a bit concerning and the format of the room we stayed in was a bit strange as well.

The service was unsatisfactory. We accidentally left a maternity belly support pillow in the room, and when we realized around 8 PM and called the hotel, a male staff member refused to help us check. He claimed there were no records and that the housekeeping staff had already gone off duty, so he refused to provide any immediate assistance. He told us to call back the next day and speak to someone else. I had to take a taxi back to the hotel that night to communicate in person. Only then did a female staff member agree to help, and she did end up finding the pillow for us. I'm thankful to her, but overall, I feel this experience shows that the hotel does not deserve its nice rating. Also, the room and bed were quite small, though the view of Taipei 101 was decent. When we visited, the roads around the hotel were under construction and the surroundings felt a bit messy.