Rebecca G.
Google
I do not recommend this hotel for women traveling alone or in groups. As a first-time solo traveler to Taiwan, I booked a superior double room. Initially, I was assigned room 1209, which was extremely narrow—around 12 square meters excluding the bathroom. The layout was unsettling, with a large mirror facing the bed, outdated facilities, and an unclean bathtub. Since the room didn’t match the Agoda photos showing a red sofa, I called the front desk and was moved to room 307 on the third floor. I appreciated the staff’s help, as this room was over twice the size. However, it was confusing why the same booking resulted in two completely different room types.
Soon after settling in, I noticed a second door in the room. Having seen similar setups online, I immediately asked the staff about it. He assured me it was locked, but when I checked, it wasn’t. He then locked it himself and claimed the door on the other side was also secured.
By late evening around 11:15 PM, someone started banging violently on that second door. After almost a minute, I began recording and asked what was happening, but the knocking continued. Terrified, I called the front desk. When staff arrived, I showed the recording and explained my fear. Their response was dismissive—no reassurance, just a blunt question: “Do you want to change rooms, or should we lock the neighboring door?”
I asked whether the person next door was male or female, thinking I might understand if it was another frightened woman. The staff contacted the front desk but was told guest privacy prevented disclosing that information. I then asked if the neighbor had been informed that someone was staying here and told not to knock again. The staff replied vaguely, “We will inform the guest.” That empty promise shattered my trust, so I requested another room change.
Within minutes, another staff member showed me two more rooms—one cramped, the other the same 1209 I started with. Back at the front desk, before I could fully explain, I was told I had been “upgraded.”
The whole experience was baffling and distressing. Within just six hours, I changed rooms twice, faced harassment, and lost confidence in the hotel’s ability to ensure guest safety. This stay hasn’t changed my positive view of Taiwan—I still highly recommend visiting—but I strongly advise against choosing this hotel unless you have no other option.
Lastly, please always prioritize your safety while traveling, especially as a woman. Speak up if something feels wrong, and trust your instincts.
