United Hotel, Taipei｜國聯大飯店

I love this place the service is so amazing. They truly know how to make you feel really special. Everyone is so nice, it feels like they’ve known you for a long time. If you visit you absolutely have to eat at restaurant on the 2nd Fl. The food absolutely blew my mind. The music and decor creates a relaxing uplifting experience. If do decide to eat at the restaurant, and you are lucky enough to get Angela or Leo, trust that you are in good hands. Their aura is so delightful, you’ll feel like they are your long time friends.

I stayed here for one night because of the special event happening across the street at the Taipei Dome. The room was really not that great and the air conditioner was quite loud but the overall service was good enough for me to give this place 5 stars. The gentleman named Eric who was the doorman was extremely professional. I could compare Eric to a 5 star hotel doorman or even better. The female staff members were also very kind. The gentleman at check in desk was also very well spoken when communicating with me in english. I was impressed by the great effort from all the staff to do their job well.

The hotel is conveniently located near the metro station, making transportation easy. However, it lacks basic amenities such as body lotion and hair conditioner, which is not very considerate for guests. Additionally, the front desk staff, especially those handling check-in, seemed quite reserved and rarely smiled, which affected the overall welcoming atmosphere.

Location is great, service is even better. We forgot our sons' towels at the hotel (it was behind the bathroom door) and they kept it for us for a few days until we could get back to Taipei to retrieve it. The only downside is that the structure of rooms are a bit strange and uneven. The floors were very obviously uneven on the 3rd floor where we were staying which is a bit concerning and the format of the room we stayed in was a bit strange as well.

We stayed at the hotel for 9 days and the hotel staff made us feel at home. The staff are professional , yet very friendly ,warm and sincere. All requests of my room services were happily fulfilled to our satisfactory. People at entrance are extremely helpful when we need to call for transportation services, even during heavy raining days. The location is another great advantage. Taipei Dome is across the street and just a few steps to MRT station. United Hotel will be my hotels for my future visits in Taipei, and I highly recommend it.

Hello I don’t have your email id but I want to ask about a lost item!! I stayed in room no 1116 from 3rd September to 7 th Sept 2025. I left my very important reading glasses in the drawer of the writing table. Can you tell me how I could get it back?

Hotel is well located with a nice view. Service is professional.🚫 I book the executive room but they give me a classic normal at midnight checkin. So i would recommend for traveler to better check twice your type room to avoid surprise👍 Breakfast is good.

I’m writing to express my disappointment regarding my recent experience at this hotel. I arrived at the hotel early around 8:30 AM after a long 4.5-hour flight with my young son. I asked about an early check-in but was told it would require a half-day charge. Since that wasn’t ideal, I decided to wait in the lobby until the usual check-in time around 12–1 PM. My son was very tired and sleepy, so he lay down briefly on the sofa while we waited. His feet were clean (no shoes or sock). About 30 minutes later, a staff member came over and told us my son should not lie down. I explained the situation, and he said he would try to find a solution but, in the meantime, asked him to sit properly. My son, despite being tired, followed the instructions and sat up. However, no one followed up with us or offered any assistance after that. We ended up leaving the hotel around 10.30-11.00 AM to wait elsewhere. I noticed that before the staff member approached us, an older male staff member possibly a manager kept walking by and glaring us giving us unfriendly looks, as if we were doing something wrong. His behavior felt judgmental and made us feel very unwelcome This is not the level of service I expect from a hotel that claims to be 4 stars. I’ve stayed at many hotels in this category or higher, and most are much more accommodating, especially when guests are traveling with children. I hope your team reflects on this experience and offers better support and understanding to families in the future. A little empathy would have made a big difference.