Melissa L.
Yelp
Terrible Experience at Uno Mas
I usually don't leave negative reviews, but my visit to Uno Mas yesterday was so disappointing that I had to share. When I arrived, there was no host, and no one greeted me or showed me to a table. I ended up having to ask for a seat myself. To make matters worse, there were only 2 servers for 10-15 tables, which meant terrible service from the start.
I sat there for about 20 minutes without anyone coming to check on me or even drop off menus. They had a QR code to scan for ordering, but even though I was seeing other tables getting served, no one came to take my order. After a long wait, I finally managed to place an order for tacos, nachos, and quesadillas, along with a soda.
It took 45 minutes to get my food! Three tacos, nachos, and quesadillas in 45 minutes? Ridiculous. When I asked about the delay, the server said I had "made them speed up" the order, and that she hadn't even received it yet. I had already been charged $60 for the meal by that point, so I didn't bother to cancel, but honestly, it was frustrating. No check-ins from the servers, no apologies for the long wait, and no attempt to make the situation right.
On top of that, everything--down to the plates and forks--was plastic, and the food was not at all authentic Mexican. Just a totally disappointing experience. I asked for a discount, and the server just laughed it off. Unbelievable. I won't be coming back to Uno Mas again.