Upper West

Living at Upper West Apartments has been such a positive experience, and that’s largely due to how well the community is managed. Liz, the property manager, is incredible—she’s attentive, proactive, and genuinely invested in making sure this is a safe and welcoming place for everyone, including our pets. The community had an issue involving an irresponsible dog owner that left many residents feeling uneasy. When it escalated and affected my own dog, Liz responded immediately. She communicated clearly, took the situation seriously, and handled it with care and professionalism. Her support made a huge difference and reassured us all that resident safety is a top priority here. The property itself is always spotless, with beautiful landscaping and amenities that are actually maintained—especially the year-round pool, which Liz works hard to make sure we can all enjoy responsibly. The dog community here is great, and it’s obvious there’s a real effort to keep things both pet-friendly and safe. I also can’t say enough good things about the maintenance team. They're quick to respond, always friendly, and make it a point to get things resolved efficiently. It's rare to find a team that’s both professional and personable, and we’re lucky to have them. I recently renewed my lease, and I’m so glad I did. It’s not just an apartment—this place really feels like home.

I had a terrible experience with Upper West Apartments. When I first visited, they failed to return my ID after I showed it, and I had to come back to retrieve it. Despite that, I proceeded with my application and paid the fee. At one point, I emailed them and waited for a response, only to be told later that they were canceling my application because they "hadn't heard back" from me. When I showed proof that I had responded—including a screenshot with the date—they became upset. I was ultimately denied based on a false claim. When I politely returned to ask for clarification, management immediately became hostile. They falsely accused me of "harassing" them simply for asking a reasonable question. They told me, "We reject people all the time. When people get rejected, they're not supposed to show up and ask why." Instead of handling the situation professionally, they shouted at me and threatened to call the police if I didn’t leave. I was always polite and respectful, yet I was met with aggression and unfair treatment. This level of disorganization and hostility is unacceptable. I regret ever dealing with this management and wouldn’t recommend Upper West Apartments to anyone. Save your money and look elsewhere.

My husband and I moved in at the beginning of July and we have loved every second of it. Club house is amazing, gym is incredible, the pool is absolutely beautiful, and the apartments themselves are spacious and we couldn’t be happier with the layout. If you’ve ever been or toured 4th West or Hardware apartments, these give you a similar vibe and feel. We had previously toured over 15+ apartments and they weren’t 100% what we were looking for or wanted (price, location, aesthetic, gym, etc). We were a little hopeless because we would have to compromise on some things we wanted or needed. However, by a fluke we came across Upper West and it was by no means an accident. The application process was easy and effortless, the leasing ladies are knowledgeable, attentive, and sweet! Julio is our favorite, he is the Maintenance Manager and if you need anything, he’ll get it done in no time and exceed your expectations. We would highly recommend these to anyone searching for a new place.

Have lived here for a few years and love it. The staff is great and very prompt on requests and tickets. The pool is amazing and the best one in the area imo. Have no plans to move any time soon.

Management is attentive, responsive, and friendly. Liz and Linda do a great job helping and informing current and potential tenants with a happy and helpful disposition. The maintenance crew is also awesome.

Among all the other apartments I’ve toured this one is by far the most beautiful with great amenities, the leasing staff were so kind and friendly. Working with Liz she answered very quickly and promptly helping me schedule a tour with Linda, who answered all of my questions and really took her time explaining the costs.

Liz is amazing! Her customer service is exceptional she always pays attention to detail. I am so lucky to have met her

Overall the location is convenient for my commutes to and from work (being next to the UTA) the staff there are fantastic. I used one of the resident spaces for a friend get together and the staff was easy to communicate! One of the staff members' Elizabeth was super nice and was responsive and was even there when I checked in to make sure the space was clean:)

The apartments are absolutely beautiful from the amenities to the apartments itself. You have Jordan Landing and the District just a few miles and plenty of grocery stores. I have been living here for almost a year come July and have renewed for another year. The apartments itself is an open concept which allows you to maximize the space and create it your own. Leasing agents and maintenance are incredible and really go out of their way to make their residents feel heard and taken care of. Only con is parking but that has nothing to do with the apartments itself but more so the city. Hence the 5 star rating. I highly recommend checking Upper West.

I lived at Upper West for 15 months (July 2023-October 2024), and while there were some good aspects, the negatives--especially the management--were hard to ignore. As a student, I appreciated having amenities like study spaces and a year-round pool (rare in Utah with the snow). However, the pool was constantly shut down because of a few residents breaking the rules--usually for things like broken glass. Rather than addressing the individuals causing the problems, management resorted to blanket punishment. They even sent out an email threatening to close the pool entirely for everyone. This approach was completely unfair to those of us who followed the rules, especially considering the high fees we paid for these amenities. Management should take responsibility for identifying and holding rule-breakers accountable instead of punishing the entire community. To make matters worse, there were recurring issues with people and even kids jumping the fences to access the pool and rooftop areas. It seemed like these intrusions weren't being addressed seriously, which only added to the frustration of paying premium fees for amenities that often became unusable due to mismanagement and lack of security. The handling of the deposit itself was another issue. I went out of my way to get the paint code for the apartment so I could repaint the walls before moving out, only to be charged for repainting anyway. On top of that, the move-out package essentially told us not to bother cleaning because "it won't meet their standards." So why bother? It felt like they were setting tenants up to lose their deposits no matter what. The issues with management didn't stop there. When I moved in, I was told I'd receive two key fobs for my two-bedroom apartment but only got one. Seven months later, I requested a second key fob and was charged $50 for it, even though it should have been free from the start. The leasing office staff promised I'd be reimbursed for the $50 if I returned the key at move-out, which I did. After moving out, my account balance was still around $130 after they took my $500 security deposit, and they refused to reimburse the $50 for the fob. Their excuse? The guy who made the promise no longer works there, and there wasn't a written agreement. When I contacted the accounts payable team about this, I was told not to reach out to the leasing office again because, apparently, this was a done deal. I couldn't let that go--this was just ridiculous. Management should be accountable for what their staff tells tenants. It's wrong to put the responsibility on tenants to know all the ins and outs of what they should or shouldn't expect, especially when the leasing office is giving out misleading or conflicting information. The parking situation was another headache. I paid extra for a reserved parking spot, but the public parking around the community was a mess. Fire lanes were constantly blocked by illegally parked cars. Management claims they enforce towing, but it only happens when the city pressures them. During my time there, they did one mass towing event that took care of the problem for a month, but after that, it went right back to chaos. It's funny because when I first inquired about moving in, they admitted that people park where they shouldn't--like in the fire lanes--and suggested I could park there too if I didn't want to pay for parking, but I'd have to "be careful" and park at my own risk of being towed. They also mentioned I could park at the adjacent TRAX lot, which isn't meant for residential use at all--it's for TRAX users only, not for free residential parking. The most frustrating thing is that management only seems to enforce the rules when it benefits them. Whether it's punishing everyone for the actions of a few, failing to follow through on their own promises, or not taking responsibility for their mistakes, it's clear that the rules don't apply to them the same way they do to tenants. Between the unfair fees, poor communication, and unprofessional handling of concerns, I wouldn't recommend Upper West. The amenities might look good on paper, but the way management operates will leave you feeling taken advantage of. Congrats for reading all the way through! If you're considering moving here, I'd strongly advise looking elsewhere if you want a fair, accountable, and well-run community.

The WORST property management company ever! Don't get caught up in there BS lies and fake smiles. I lived at Upper West in West Jordan Utah. I moved in August of 2023. I signed a year lease with them. It was so bad that I ended up leaving 2 month early. First thing was I received a notice on my door, less than 60 days living there, that my dogs were being to loud, because they barked. I lived on the bottom floor with a huge patio. I would keep my patio door open and my dogs would go back and forth from the apartment to the patio. That was unacceptable for them. I was told that I needed to babysit them at all times. Have eyes on them even while they were outside on the patio with the door open. WOW!!! Are you kidding me!! They would bark if people would walk by, but I was right there to tell them to stop and/or just bring them inside and closed the door. Second BS thing, my dogs are emotional support animals. I had to put one down December of 2023. I went in to let them know that I had to do that. The first thing out of the assistant managers mouth was. We need proof!!! WTF!!! Third BS thing was they gave me a $150 fine for dog waste out on the patio. Yes there was at this particular time but let me tell you my patio was cleaned and sanitized every single day, not due to pet waste, but due to cigarette butt and food and all types of crap being thrown from the people who lived above me. Fourth BS thing. They gave me a non renewal of my lease because my son had his emotional support animal with him while he was visiting me. I get it they do not have to give any special accommodation to people who don't live there. But WTF!!! Fifth BS thing. I turned all my keys, garage remote and access key in 60 days before my lease was over. I was charged utility fees for not even living there when they had full possession of the apartment. That is morally wrong! Sixth BS thing. I was charged for a full paint job of the apartment for having 3 spots of where I had curtains rod and the paint had come off. Not ok! Seventh BS thing. I completely deep cleaned the apartment. I washed all the walls from the floor up 3'. I had the carpets cleaned. All appliances, washer, dryer, stove,oven, pantry closet, toilets, sinks, tub, shower were deep cleaned and sanitized. I was still charged a cleaning fee. WTHF!!!!! Here is the thing I worked for Greystar from 2/2019 to 2/2020. I know how this shit works. This particular apartment community along with the manager and assistant manager work with no morals or values. I don't understand how these kind of people are kept in these position when they treat residents like complete Shit! You then wonder why they have such horrible reviews and not even 2 stars rating. If I could give a negative rating I would. When you rent an apartment from this company just know that they all get a commission for renting the apartment. It's not about giving great customer service or having the renters best interest. It's about getting that extra $75 on a paycheck for feeding you all the lies and BS for you to move in. They are nice and sweet and smile to you like they have just won the lottery. Then when you move in its completely different. Stay clear of Greystar!! PS: Greystar, don't try reaching out or respond with please contact our office to discuss this matter. Your company SUCKS!!m PSS: I have nothing to hide with who I am. My name is Mary Beltran, my email is marybel67@hotmail.com.

For an upscale/luxury community, it's doesn't meet the standard. Commons areas are consistently dirty, hair in the elevators and upper floor hallways smell of garbage despite residents having to pay for "odor control". It is perfect for pet lovers, but if your aren't or care for equal rights, don't bother renting here. They will always side with pet owners despite any wrongdoing or understanding. The bare minimum is talked about when signing your lease so when the opportunity arises, they can accuse and up-charge. Be weary of having visitors in your apartment. Despite having the allowance of 14 days on your leasing contract (per leasing office employee Jessie), the higher up leasing department will come at you very one sidedly for having such visitors, including close friends and family. BEWARE of those renting an apartment by the common areas (elevators, etc...). There are cameras that they constantly surveill not for security but to be in everyone's business. That's the only way they know what is going on around the complex and to micromanage the community. For such rent prices, you shouldn't have to feel like you're living in a jail. If they have an issue with you they will serve you a 3 day notice to comply or vacate before having any form of conversation about the issue. For an upscale community, management lacks customer treatment skills associated with this tier (and any tier) of living. Community is always threaten with increased penalties for common area maintenance issues (pool area, etc...). An apartment complex should still be customer oriented, but management at Upper West clearly thinks they are the warden and the residents are the inmates. Sucks to have a lease or I would have already left. It places like this that it becomes better to do the sacrifice and own your own home. Do yourself a favor, there are plenty of other upscale apartment communities in the Salt Lake Valley, DON'T RENT FROM UPPER WEST!

Would highly recommend for anyone looking for a nice, modern space to live, with amazing amenities and friendly staff/management.

Upper West Apartments is run by a fantastic staff who care about the comfort and safety of their residents. Upper West is conveniently located just steps away from the UTA Trax Red Line, making it very easy to get to Salt Lake City without worrying about traffic or parking. The grounds of Upper West are well kept by Julio. The rest of the staff are super friendly and personable. I love living at Upper West!