maggu C.
Google
I made a reservation for 7pm Feb. 14th a month ahead. We walked in for our reservation and are passed multiple times, and seated 10 minutes later. The hostess stand in right next to the door with no seating for waits, so you just have to stand in the freezing cold doorway for however long. We finally got sat but didn’t get any menus, and the buss boy who gave us water poured 1/3rd of it all over the table and took away our napkins??? so my fiancé's pants had cold water dripping on them. About 15 minutes later we finally have a server greet us, only for her to say “oh you guys don’t have menus? sorry” and when she handed them to us she tried to ask us our order!? We hadn’t even had a millisecond to look yet. She left us to look at the menu and quickly took our order for us. We ordered the special valentine’s day 4 course meal for around 50$ each. The only thing the cheese comes with is bread.. luckily with the deal we chose, two of the sides were included. normally 6-7$ for each one. Which, I even had to order an extra side because it’s a fondue place!! I wanna enjoy dipping things into the fondue?? I cannot lie at all, the cheese was phenomenal, truly. It’s melted cheese and truffle how can you mess that up! The only complaint I have about the cheese is they give you so little. During us eating the cheese, I attempted 2 times to flag someone down so I could order a drink. Once I finally got to our server, my MOCKTAIL took 15 minutes to arrive. 30 minutes after we finished the cheese we are STILL waiting for literally anybody to just grab our empty plates and empty cheese. Alas, someone finally comes over and takes our things and gives us our two broths, except they only light ONE of the pots. So one of our broths is being kept warm, the other is not. We got our entrees, We both were a little irritated by the terrible service so far, but once we saw our entrees we were beyond done with the night. I ordered the vegetarian plate which comes with (listed in photos attached). Or so I thought? Instead I got a quarter of a roma tomato which was clearly just the remaining tomato from the ceviche we got in the beginning. artichoke hearts from a can, Tofu, raviolis?? 3 little carrot slices, zucchini, ONE broccoli, ONE cauliflower and a little spicy pepper?? I was missing the Asparagus, onions, mushrooms and scallions. Having to choose the vegetarian option on a menu is already limiting, but having it come out COMPLETELY different than what is listed is just frustrating. What if I had been allergic to something that wasn’t listed?? -i digress, my Fiancé got the lobster and steak entree, and it was just pathetic. We were expecting a plate full of both things but instead it was half veggies (which were half of the veggies I had on my plate, zucchini, carrot etc WHICH if we assume come with all the dishes by default, means I paid 50$ for my tofu, random ravioli, artichoke and raw roma tomato) it also came with a tortellini which was not listed. The steak and lobster you ask? pathetic! Two little lobster tails that don’t even equal to one lobster tail combined and the trimmings of a steak. I included pictures just for reference. Nothing was seasoned. genuinely we were appalled by the whole thing that we didn’t eat a single thing. We complained to a server that passed by and he let us know our food would be comped which..yeah..I showed him my non marinated roma tomato, told him that nothing we ordered was listed, told him the wait was so bad we didn’t get our entree until 8:40pm, told him we felt ignored because a couple that got sat 30 minutes after us, got their entrees 30 minutes BEFORE us..and I asked if he thought 4 slivers of steak was worth 50$. he was nice, but when we tried to leave after dessert another server shoved us back into our booth to tell us there was actually no manager to comp our meals?? Worst case scenario we pay and have to email later. HELL NAH. We luckily got them comped but after I felt bad and said the cheese was good, the server had the audacity to say “well you can tip us if you want !”