Jamel Tejeda
Google
⭐☆☆☆☆ Extremely Disappointed – Poor Service and No Concern for Guests’ Comfort
I had high hopes for Urban Orak Rooftop, but our experience was incredibly disappointing. We were seated outside on a scorching afternoon, and despite the brutal heat, the staff refused to move us to one of the many open tables inside. We politely asked multiple times, explaining how uncomfortable it was, but were repeatedly told it wasn’t possible—even though we could clearly see several empty tables sitting unused indoors.
The lack of flexibility and basic customer care was shocking. It’s one thing to have a policy, but it’s another to completely ignore your guests’ discomfort when a simple solution is right in front of you. The server seemed indifferent and dismissive, which only made the experience worse.
We ended up cutting our visit short because it was just too hot to enjoy anything. For a place that markets itself as upscale, the service felt anything but. I won’t be coming back, and I wouldn’t recommend it to anyone who values decent hospitality.
Note: We arrived at 9:15pm, we were celebrating my wife’s birthday and we were not even informed that the kitchen was closing, we couldn’t even eat anything. I used to place that they actually inform the group whenever they are close to kitchen closure. Very disappointing!