Darling
Google
I looked at the menu and was so happy that this place had options that were seeming vegan friendly! I was so excited to try it. When my friend and I got there we were greeted and sat, then told that our server will be right with us.
They weren't. The greeter got our drink order. Still no waiter. The greeter took our app order and brought it to the table. As we start to enjoy our chips and salsa (the roasted peanut habanero salsa is SO GOOD!) 2 servers walk in carrying Starbucks.
After they divvy up the orders, our waiter comes to the table and takes our order. I ordered the mushroom al pastor taco, no cheese and the Ensalada Tropical, no crema.. my friend ordered the veggie torta, with mango/jicama slaw & yucca fries... but rice instead of the bread. Our server disappeared outside for about 10 minutes. We finally got him and asked for more chips. Those came. We waited another 10 mins.. the food comes out and the food doesnt do the menu justice. All of the fruit on the salad, had to be canned. Along with the hearts of palm. It was less than exciting. The taco was so small. $3.50 for barely any mushrooms.. a taco should be filled! It was really good, though. My friends food had amazing flavor.
Our waiter checked to see if our food was good and then disappeared again. My friend raised his hand to attempt to get someone's attention. Servers saw us, walked by, there was no team work within the group. We had to stand up and really attempt to be seen, even though the restaurant was empty.
Additionally, I'm well aware of the stigm that "black people don't tip".. well, I was a server. So, I LOVE the idea of tipping. As a server, please understand that you should provide ALL customers with the same respect, because when you don't you create a situation where you play into the stereotype. You provide poor service based on a stigma and in return, we don't tip or we tip on the lesser end of the spectrum.
I would've been able to give Urban Taco more stars, but the customer service was subpar.