US State Department

Called 3 times each time the unprofitable man responded not identifying the entity that I called. I hung u to assure I had dialed correctly since it a Friday assume perhaps he’s ready to go! Kept asking what do you want, finally saying nothing I can do for you here you have to deal with the embassy there. I am out of the country the local embassy is no live person, automated email response giving messages ! Yeah

I love this place is very special and helpful for immigrant families

If you live in New England, you are planning imminent international travel, and you do not have a US passport, this agency is an excellent option! In short, if you are traveling soon and have proof of this, make an appointment for as early in the morning as possible. If you have driven a long distance to get to the appointment or have another compelling reason, they can usually print the passport at the same day by 3 PM. Otherwise, if you are local to Boston, they will probably ask you or someone else to come collect the passport the next day. I wanted to provide my experience in detail below in case it is helpful to anyone. I am a new US citizen. I live in Connecticut and was naturalized during a same day path ceremony a few days before I was planning to travel to Canada for Christmas. As soon as I had my certificate of naturalization in hand, I looked for an appointment for an urgent passport on the State Department website. The agencies in Connecticut and New York both had no appointments showing, and so I decided to make a day of that and take an appointment in Boston 3 days later! Because I was driving a long distance, I took the earliest appointment in the morning that I could to give the maximum time for the passport to be printed the same day. I printed out proof that I was traveling, in my case, a hotel reservation and my rental car because I was driving across the border, and also filled in the application online. I had my wife take several photos of me using a good camera, standing against a white wall in my house with no shadows. I had these printed at Walmart on a 4 x 6 sheet for just $.15 and cut them in 6 pieces. Be sure when you are cropping your photos to measure them so that they are the correct size and that your head is the correct size in the frame! The photo uploader and checking tool on the state department website is actually very good as a first check to see if your photo meets the specifications, however, I would use the built-in software on your phone to do the crop because it seemed to me like the resolution of the photos dropped when I used the state department tool! The location of the passport agency is pretty great: it is right next to the TD garden near North Station. There is plenty of street meter parking for two hours at a time, and there are good transit connections for both commuter rail or the T to get to South Station and bus connections. If you have time to spare between the time that you drop off your passport and when you need to pick it up, you could park in the garage or move your car further into the north end where there is free street parking. I wound up moving my car three times during the day but only had to pay six dollars for parking. I arrived and parked about a half hour before my appointment. Once I cleared security, the folks at the passport agency checked my appointment confirmation and also that I had proof of travel. Once inside, someone at a first window collected all of my documents, including my original citizenship certificate, as well as originals and copies of my state ID and other IDs. I was given a number and called to the front a few minutes later. They checked over my application again at a second window, I paid the fee, which actually seemed like it was a little cheaper than paying for the overnight mail service, and was asked to come back at 3 PM because I had driven from so far away! You should make sure to take a picture of your pick up receipt in case you lose it or the wind blows it away, which actually happened to someone else who is waiting in line! I returned at 2:45 and cleared security again. My passport was ready and waiting! I was back home in Connecticut before dinner time. I wanted to write this detailed review because there seems to be a lot of conflicting information online. You do not need to be in a life or death situation to get the passport the same day, but you also can't get it the same day just because you want to! My impression is that the state department works really hard to get everyone their passport when they need it and have developed strict criteria to help with that. Everyone during my visit was kind, patient, and helpful, and they were really working to make sure that people were able to get where they needed to go! It was a great interaction with the US government and an excellent way to start the holiday season.

When I got my passport renewed it was the easiest quickest interaction ever. However when I went to pick up my passport (a day later than they told me it would be ready) I waited for 25 minutes then they told me they couldn't find my passport in theirs office. At this point I had work and needed to leave so I told them to please either try and find it now or I will come back later. That's when they got this other guy over who was so beyond rude to me. He yelled at me and left me crying after THEY lost my passport. Told me to either wait (had been waiting for 40 minutes at this point) or leave. I'm still shaken from this encounter. I'm sad because my last experience was so pleasant but this was truly a scary and upsetting experience.

Efficient & Professional. I received my passport same day in less than 4hrs. Make sure you have your documents in order

BEWARE OF RANDOM CLOSURE. I had an emergency travel appointment booked for this Friday with international travel being on Saturday. I just received an email today (Tuesday) that my appointment has been cancelled due to agency closure?! I am only in Boston for one day, I can't change our Boston flights for less than $2.5k. And now my whole $8k+ trip is in jeopardy. I can't believe that an agency can just close and cancel your appointment when the entire context is emergency travel!!! Beyond disappointed and literally no idea what we are going to do. I wish I would have known that they could do this because I would have planned for an extra day in Boston just in case - but was reassured it would be done in one day and then planned my travel around it.

Who would have thought the us passport agency efficient! But they are! Fabulous experience, very helpful. Thank you

Everyone is so pleasant here, and made the process of renewing my passport quite smooth. This place is about 10 minutes away from the Boston airport (via car), and is located in a nice governmental building. If your coming for an appointment, I'd recommend arriving early to your appointment and clearing your day to have everything completed. Very pleasant and clean place. Highly recommend.

I was turned away at the airport for having a passport that expires in 2 months, forcing me to miss my flight to Portugal with my family. The next morning, I drove to Boston and called the National Passport line to book an appointment for an emergency passport. Unfortunately there were no appointments available in the region, but since I had a flight to Portugal that evening, they were going to request that an agent from Boston try to squeeze me in. At 10am Boston called me. I had an appointment at 10:30 and brought with me a completed passport application, a new photo, my travel itinerary, and my almost expired passport. I was in and out in 10 minutes and was able to pick up my passport at 3pm the same day.

I needed to renew my passport the week before Christmas and could not get an appointment in Boston. I was afraid I would not be able to go on vacation. FORTUNATELY one of the passport agency employees, Mr. Molina, was so kind and helpful. He gave me several tips on how to expedite my appointment, including calling my State senator, and calling the appointment line repeatedly. Finally I was able to get my appointment and my passport was ready in 24 hours. The phone system is terrible but the human beings who work there are GREAT. THANK YOU MR. MOLINA for your patience and expertise. We need more people like you in this world.

On my most recent visit, everyone here - from door security to guards to agents at the window - was exceptionally friendly, kind and efficient. It made a stressful situation much less stressful. When I came back the next day to pick up the passports, they remembered me (as I did them) and were just as lovely. I am thankful. In our society it seems we love to gripe about bureaucracy, and it's sometimes justified, but I also think it's important to praise and encourage when people are doing their jobs so beautifully. One word and this is just a UX thing, not anything to do with the fine folks who work here - I myself as well as nearly every other applicant whose interactions I overheard somehow failed to realize we needed to print out the online application before coming. Proof of appointment printed out? Check. Proof of travel printed out? Check. But somehow we all missed the memo on the application printing. So until the federal government changes that aspect of the process, make sure you print it before you go!

It all starts here when one needs and emergency passport: https://travel.state.gov/content/travel/en/passports/get-fast.html After calling the number on the site and getting all the paperwork to get an expedited passport, I was given a choice of an in person appointment with two choices, PA or Boston. I picked Boston, because all other sites in NY and other states where full. One of the requirements was to purchase the plane ticket and travel within 3 days from the appointment or something like that lol. What was a very stressful situation became bearable because customer service here was excellent. Please don't be rude like someone at the line who didn't understand the rules such as that there is not entry if you do not have an appointment. Everyone in this building was nice. I arrived super early and I was seen by the agents and given my new passport within two and a half hours. Driving from NY to Boston was fun, so all in all, it was a great experience. There are tree fees associated with the transactions and the agent told me that all can be done in one check or a money order. Because I had seen and been in government agencies in third world countries, I can really appreciate this building and the services as excellent, just one of the things that makes America the best land to live.

Feel the need to post a review to give others guidance... I scanned this over and over for tips when I was in near panic loosing my passport two weeks before a trip to France. FIRST ... I wouldn't recommend walk ins they will turn you away and the most difficult part of the process is getting an app, once you do the rest is easy, just have all the paperwork ready including passport photos. To make an appointment be patient and persistent, half the time the number is busy just keep calling. When you finally get a rep, which you will there is a strong possibility they will tell you it's all booked and your only shot is a cancelation. DONT loose hope! I spent an entire day calling and half the time they told me nothing than other times far away places like Arizona or Honolulu... but there were places so keep trying NOTHING is impossible, when someone cancels you want to be the FIRST person on the phone to take the spot. The reality is if a spot is open and the rep can't get your contact info quickly enough, the appointment is booked. I did come close to a NY app she said booked by time we got all the info in... frustrating but there is always a chance someone will cancel. The reps told me the way appointments work is that it is a live system with 900 people at once trying to do the same thing and the longer you are on the phone there is a chance that something will randomly pop up. Don't be rude to them they are just doing their jobs and I don't think any amount of begging can get them to change how the system works... one told me "we are allowed to try three times" not sure how true that is another said the max they can spend on the phone with you is one minute but keep in mind the longer you have them there is more of a chance something will pop up this is exactly how I got my appointment. (Honestly I wasn't a jerk doing this, I would have lost a ton of money if I missed my flight I just asked basic questions and for some guidance to see if something would pop up while we were speaking) By keeping the rep longer after she told me there was nothing else she could do, something popped up in Houston and I grabbed it. I also asked for a manager each time they were about to hang up and there is nothing more a manger can do but you get a second shot of being on the phone and in front of the live system of cancelations. I did not take Houston but I had a trip to France and if I did not go I would owe my company money... cheaper to fly to Houston than pay for the trip so I scooped that up and I would recommend weighing your options and taking what they can give you. Since the last thing I wanted to do was go to Texas, I kept calling and used that as a back up plan. It took a day of trying but by the end of the day I got Boston! A five hour bus trip but better than missing France. GOOD NEWS... upon arriving it was pretty easy from there so the hardest part IS the appointment. Once I got to Boston they told me that Boston is the new hub because New York has been booked for two years and that some people came all the way from Nebraska. Just keep calling persistently... ignore busy signals and try again... I really hope no one is rude to the workers so when it really got to the point the said they couldn't do more or keep me on the phone I just asked for a manager and they'd check again. I know this is lengthy but I couldn't find a review online that fully covered the hardest part... getting that appointment!

So OK this is a government agency so you would expect long lines questions answered with questions this was so not the case everything went easy and pleasurable.. Everyone here is so professional and courteous it's amazing.. how Nice everyone was... but you need to do your part as well make an appointment have all your necessary documents. Once again I can't express What a wonderful professional courteous staff. ... Argentine Cowboys Boston mass.......

Absolute nightmare trying to contact, there's no number or way to contact just the Boston office. I submitted my passport application JUST FOR A NAME CHANGE, and idk if it got lost but the website was "down" for people who applied for a 7 day period and now that the status finally came up for me it's too late. I've called the national passport number multiple times, im willing to go (drive or fly!!) pretty far to get my passport but absolutely ZERO empathy from anyone. I can't go on my trip in 5 days to see my uncle who is sick but hey "not sick enough" and he doesn't qualify as an immediate family member even though he has been a grandparent to me since mine passed away a long time ago.

Excellent service. The clerk was polite, I didn't have to wait long time to get the passport. All of the staff members were polite.

I never had anything go as smooth in my life. People were friendly and helped in every way possible. I drove from Albany NY the night before, so I could be at Federal Building by 9:00am as instructed. 6 hours later I had my passport. So stayed in Havard where parents stay while visiting with students. $70 for the night to sleep. If a passport is needed in emergency, I would definitely go to Boston again.

My date of travel is 6/16/23 to Jamaica. I am still waiting on this location (location #10) for my two kids passports. They were received on March 22nd. Everyday, multiple times a day I check their online status which is still in process. At the time the passport wait times were 8-11 wks routine. It has now been 11 weeks!!!!! I'm getting nervous we will have to cancel our vacation and lose a lot of money! I call the passport phone number multiple times a day and they are unable to take calls. I have sent emails, but no luck so far. Please help

Based on my review, someone from the Boston Passport Office reached out to me and was able to solve my problem. Thank you!! I still wish there was a more efficient way to get in touch with them, hence 4 stars instead of 5.

The hard part was getting the appointment. Once here, everyone was helpful and efficient. I discovered my passport missing 9 days before my trip. Got an appointment on the Friday before my Sunday flight, which was worrisome, but my application appointment lasted about 15 minutes and I picked up the passport at 3:00 on the same day.

My dad applied to renew his passport back in July 2022 and we had it expedited. I been calling from September 2022, November 2022 and from January this year until now. The money order we paid to expedite the passport was cashed out and we never got the new passport or got the old one sent back to us. Every time I've called, they told me to check the status on the website which is always unavailable. I have contacted the senators office regarding this issue and I been constantly calling the number listed on the passport agency page and no one has an answer for us. Today I waited 3 hours to schedule an appointment for my dad and was put on a never ending hold. Extremely frustrating when we been constantly reaching out only for their "representatives" to give us no assistance and tell us to call back next time.

Super fast and easy! Everyone was super friendly and made the process super smooth considering i had a special needs toddler with me.

After planning an engagement trip i applied for my name to be changed on my passport back in early October and paid for expedited processing and my fiancé sent his at the same time to renew. He received his within 3 weeks and I still have not received mine. We are supposed to leave in 10 days and there are no appointments and no way to contact the agency and I am literally sitting here crying my eyes out. How is the possible? I planned ahead and did the right thing and now I have to cancel my trip and no one can contact me via phone?? It's crazy that I can't even talk to someone to at least get my passport and papers back so that I can just travel with the old name passport and documentation of the change ...

No one answers the phone, no one returns emails and there are no appointments available. It is a sad day in our country when you can not have the freedom to obtain your passport to travel

Everyone was so helpful. Not one issue with this place. Arrived at 11am with an appointment and was able to get the passport before 3pm the same day. Very smooth and courteous environment

I realized my passport was lost less than a week before my international flight, so I started reading reviews and I thought all hope was lost. But truthfully, I did my research and read reviews from many agency's in the US and all of them are connected to the same phone line so I took my "notes" and knew I had to take action immediately. I hope I can offer my advice and share my story to anyone in a similar situation. I had read how difficult it is to land an appointment, so the first step I took is I reached out to my US district representative on the weekend, since my passport was discovered missing on Saturday and my flight was on Thursday. He offered to help but I wasn't going to sit back and wait as there is no guarantee they can help. I waited until Monday at 8:20 AM to call the line, it was immediately busy and I was persistent. I called and called about 40 times before I finally got through at 8:50 and got through to get on the call line, I knew there wouldn't be any available appointments in Boston on my first call but I was determined to keep calling. I was connected to a person with a total of 7 times, every time being offered places far away that I would need to travel Hawaii, Texas, Connecticut, Washington DC, Maryland, and then the 7th time I was offered New York, which I took as a backup. One of the reps I spoke to said "I don't think you will get a Boston appointment, cancellations are rare." I hung up and just kept calling, I continued to waste time on the phone and ask questions after they offered me somewhere far and then would say "is there anything now?" They told me it is a live system and they would have told me if there was anything, but I just hung up called again. Sometimes the phone was busy, sometimes it would hang up, and other times I would be connected to a rep. Just hang up and call again, repeat. After I secured the NY appointment for Wednesday, I kept calling, at this point it was my third hour of no breaks and on my 90th call, I was connected to someone and she flat out said there were no appointments available AT all, and I was like "nothing????" She then said "theres actually a Boston appointment at 11:30 (which was in 40 minutes and I had not taken my passport photos yet) but I told her I would take it because I knew I didn't have much time to think, I quickly gave her my info and she secured it for me and she was just as excited as I was! She was happy for me and she told me good luck and I immediately sprung into action and drove to take my passport photos at Walgreens and made it RIGHT at 11:30 to the agency office in Boston, I met other people in line with the same appt times as me and we exchanged our horror stories of the phone system and how insane the entire process was, but we were all just excited to finally be in line in process to get our passports. The process after that line moved fairly quickly and I was able to get through with a stroke of luck that day. People were very shocked I made a same day appointment as they had been calling the same amount and were unable to secure anything for a while. Moral of my story is designate time to have all your documents prepared before (unlike myself who was printing in itinerary in the short time frame I had), do your research, and keep calling to blow up the line, I did the call back service once but on the other line was still on hold. I was proactive and very aggressive with calling but now Im sitting the next day with my new passport and packing for my trip to Aruba. I am so happy and I was able to secure same day appointment, and I'm sure that with persistence, 3 hours, and 90 phone calls, someone is bound to cancel their appointment last minute. Lastly, my rating is a direct reflection on the agency that requires there to be a system that is broken and needs to have another way then a whole country wide toll free phone number and extremely limited appointments regardless of special circumstances. It was extremely stressful and shouldn't be this way, the appointment system is flawed and needs to be fixed as there are not enough appointments available for people, and the cancellations are difficult because people trying to cancel or reschedule their appointments are on the same 800 number/or they have to send an email. It is extremely outdated, and there most certainly could be a better solution for making an appointment that wouldn't clog up the phone lines or be an abused online system. It sets up people to scramble to take appointments in different states in order to get something that they would be able to do in their home state. I also want to add that I was extremely understanding and not rude or disrespectful to any of the reps I spoke to, I understood the parameters and knew what I was up against, and the scarcity of appointments was not their fault or control. I am glad that I got a passport the next day but I am extremely exhausted from a difficult past 4 days. Good luck to everyone!

Worst experience EVER! I have spent a total of over 8 hours on the phone now with the National Passport Service. We are past our 12 week period of waiting and will miss our International trip next week and this agency is NO HELP WHATSOEVER! No appointments ever - but 'just call the line and ask for help - nonsense! Not unless you have an entire day to get nowhere. Can not get anyone on the phone, I called literally 1 second after 8am and still had to wait 4 hours to speak to the supervisor as he requested I call back on Thursday if I haven't received a shipping label yet. Then the call dropped so wasted 4.5 hours of my life with nothing to show for it!

After going through a nightmare with Iberia Airlines and being rejected at the check in, I came for a passport renewal at this agency. I had scheduled the earliest time they had, which was at 12:30, but they were able to take me right at 8:30am , which is when they opened. The staff is beyond nice that I've never in my life felt more appreciated as a customer. Getting a rushed passport, which by the way they printed for me in 2 HOURS, cost me only $170 with rushed fee. I'm forever grateful to everyone who works here. I wish it was a service I used on the regular. They are SO SO nice.

Leaving a review because reading others' reviews helped me immensely! As many others have said, the key here is getting an appointment. You can only call up to two weeks ahead of your travel and then only book an appointment within 5 days of travel. I recommend calling right when they open on the first day of that "two weeks." I waited until 10am to call and already all of the appointments in my city were booked. The only available option was Boston the morning of my flight. So I flew to Boston the morning of my flight, went to my appointment there (actually was able to be seen a bit earlier than my appointment time), was told I'd have a passport in 2-3 hours, got the passport in just under 2 hours, and flew back in time for an evening flight. And here I am about to board my third flight of the day with new passport in hand! Don't forget to bring your recent passport photos (within the last 6 months), your application form, your old passport if needed, and your printed flight itinerary. Everyone was extremely helpful and efficient.

Had a really great experience here. Realized my passport was damaged 1 day before an international flight. The whole experience here was the best I could have hoped for. They are so efficient, I was able to get a replacement passport that day in time for my trip. Thanks so much to the people that work here!

For the most part the people working in the Agency were polite and courteous, but the Security personnel need to learn some manners. If they don't like their job they shouldn't be taking out on the people who are coming to the agency for assistance. They should be trained in how to deal with the public and how to act like a human being. Not talk down to people! Especially the old guard who sits outside the agency doors. He gets off yelling orders out to people, and is one of the rudest people I've ever seen!

These people were complete angels. Everyone I spoke to was so nice and friendly. Here are tips for you- 1. Make sure you have all your papers and photo pies ready. I was in a panic and copied in black and white and color but they didn't need all that. If you don't know what to bring, CALL THE NATIONAL PASSPORT LINE AND THEY'LL TELL YOU. DON'T SHOW UP WITHOUT YOUR STUFF. (If you don't have your passport photos there's two places within walking distance and they have form copies but you need your birth certificate, copies of it, license and copies) 2. Show up before opening. They opened at 8:30 on Friday when I went, so I showed up at 7:20 and security was already there to let people inside the building (it's an office building essentially). There are chairs to wait in. My appointment was 10:30 and I had a receipt by 9. 3. Don't freak out. They were all really nice and helpful. If you have questions feel free to ask them but they kept us all updated. 4. Bring something to do. It's boring once you are certain you'll have your passport on time but you can't do anything but wait. My timeline: 7:20 - arrival at building 8:20 - they explained how the day would work. They triage your urgency based on travel plans and then give you a letter and number like at an RMV. 8:30 - people with 8:30 appointments were lined up to triage. 8:37ish - the rest of us who had later appointments were triaged and sent inside to wait. When they call your number you go up to the window, give your papers and answer some questions and then they give you a return time to pickup your passport or discuss with you how it'll be mailed to you. 9:00 - I had my pickup time for 4pm 2:00 - I went back inside to wait. (Sit on the left side of the chairs or stand on the left) 3:50 - they made us stand behind the chairs, checked our receipts and sent us to line up. They made us line up so the left side was first in. I was fourth. 4:01 - I was already outside with my passport calling my family. Online and on the phone they don't specifically tell you that they can do same day passports. They won't guarantee anything and told me each time I called that "someone would discuss options" with me. There are, apparently, FOUR passport centers in the US that does same day and Boston is one of them. It seemed that the highest urgency, people who needed the passports during the same day got them about 11:15 am. I needed mine for a 7am flight the next morning and I was to pickup at 4. If it's not next day or maybe next two days they probably schedule you to pick up in a few days or mail it, I'm not sure. TL; DR they CAN do same day passports if you have all your papers and materials together and have proof of travel. Multiple times they said they're there to help US so they were super nice and CRAZY efficient. If every RMV worked like them, we'd be one happy country. Good luck!

I WOULD GIVE THIS PLACE 6 STARS IF I COULD. My parents were scheduled to fly to France at 10PM. When we went to check in, we were notified that we could not go because France only accepts passports with 3+ months before the expiration date. My dad only had 1 month until his passport expired and he didn't know about the passport validity rule. We went to the Boston Passport Agency the very next morning at 1030AM, submitted ALL OF OUR PAPERWORK (IMPORTANT!!) and was able to come back the same day for pickup at 4PM. Most people hate going to government agencies but this place was nothing like it. I was expecting an experience like going to the RMV but nope. The staff here was incredibly efficient with what they do and they were really nice - from the security officers to the workers! People were in and out. MAKE SURE YOU GO OVER EVERYTHING AND THAT YOU HAVE THE PROPER PAPERWORK BEFORE GOING TO THE BPA.

Cannot say enough good things about this place, they came through big when I needed them. Passport had been stolen and needed a new one before I flew out in 5 days. Made an appointment during the night, next day I went inside and within 30 minutes my process was complete and my passport was ready the very next day. Everyone was very friendly and helpful along the way, especially Gabriel. If you need a passport in a hurry this is the place to go. Like everyone else said, complete the forms before you go there and bring everything so you're in and out.

I was extremely happy to have received my passport from this location; in hand, about 3 weeks after submitting the application here in Indiana. I know this short processing time is not what to expect with every transaction, so I am especially happy they worked expeditiously to get mine complete prior to the routine 6-8 weeks. While waiting, I signed up for status updates which kept me in the loop of my progress. Now if I could only narrow down a destination for it's first use.

Efficient operation stuffed by hardworking and diligent people. People who complain about not getting their passports renewed in time for that Caribbean vacation in times of COVID are sad.

Any advice on what I can use as proof of citizenship if I cannot locate my 12 year olds birth certificate? She's traveling 7/12 and my appointment is the 3rd.

Absolutely amazed at how incredible this institution runs. All the previous positive reviews are true. I had a trip planned on Monday March 11, 2019. I realized my passport was lost (from moving multiple times in a year) on Friday March 8, 2019. I made an appointment at this office online but the earliest available was after my planned departure date. I arrived anyway at the office at 8:30am on the day I was planned to fly to Europe hoping to be accepted as a walk-in and was quickly processed through security. I then was guided into an office where I met Tiffany. The MOST pleasant and memorable young woman who immediately put my nerves and feelings of stupidity at ease. ATTN Managers: this girl deserves a spot bonus or raise just for her smile and patience at such an early hour on a Monday. She reviewed the forms I had previously filled out and printed at home (recommended and easy via website instructions) and I then was asked to stand in line (max 15 minutes) to meet with John (GREAT). Then I was moved to Rosanny (SO LOVELY, and has a beautiful engagement ring). I left the office at 10am and asked to return at 4pm to pick up my new passport. I just left from picking it up now. Same day passport replacement with incredible customer service. This office is doing something right and my bet is on the wonderful hiring of great employees as all I encountered were fantastic. XOXO, P

Amazing service! I found out the hard way (at the airport) on a Sunday that our son's passport needed to be renewed before we could leave. With a 17-month old and an (almost) 5-year old traveling by myself, that was not a welcome surprise! First available appointment was at noon on Tuesday, and after reading reviews here, I decided to try for Monday anyway. As people recommended here, I did prepare and double-check everything so our application was complete - I even had extra copies of everything, just in case. We arrived around 8:45, and less than an hour later, his application had been accepted and we were told to come pick up his passport at 4pm, with plenty of time for our rescheduled 7:30pm flight. Everyone there was extremely helpful, kind, and non-judgemental. It was a great experience, and a huge relief! Thank you Boston Passport Agency!

Had an unexpected bit of morose new and could t stop crying. The agent brought me tissues without making me talking about it. Everyone, from showing up without an appointment to sorting here for hours waiting to get my passport has been so wonderful to me. These are real human beings with hearts and care.

The process was seamless and organized. Every corodinator 6in the process was professional and understanding of our circumstances. We were able to get my sons passports in 2 hours

I came here with my friend July 2021 to get his passport because he was traveling the following day. There was a lot of anxiety surrounding this trip because we didn't actually know if he would be given the passport same day. We had a 9:30 AM appt so we arrived at around 9, found easy parking around the corner from the building, and were greeted by fabulous security officers in the lobby. He had all of the paperwork needed and we weren't even inside the building for 15 minutes!! Everyone there was so quick, efficient, and FRIENDLY!!! They told us to come back at 3PM to pick up the passport and so we did. There was a tiny mix up because they had spelled his name wrong on the passport but they fixed the issue almost immediately. I hope this place reads their yelp reviews because i made an account just to write one for them!! Thank you guys soooo much for making everything so easy. My friend is on his flight as I type!!

I booked my vacations months ago, and a week before my flight, I received in the mail my citizenship appointment for two days before my flight. I did not want to reschedule my citizenship appointment, nor pospone my vacations. So I decided to risk it. FYI - Once you become a citizen, you must use your US passport to travel overseas. I became a U.S. Citizen yesterday, and today at 8:30a was my passport appt. I was nervous because I needed the passport within 24hrs. I hqd all type of excuses as of why I needed my passport in a rush, however, the process was so quick qnd easy, that I did not have to lie. I paid $195 with my debit card, and was given a pick up receipt for tomorrow at 4p. My flight is at 10p, so I should be fine. I spent less than 20 minutes ro have everything done. AMAZING!

Found out the day of my trip to Barbados that my passport was expired. This was on a Sunday. I made a 12 o'clock appointment (The only available one when I booked) at the passport agency for the following day- Monday. I arrived at 7 AM. The agency opens at 8:30. People started showing up at 8 AM. Security showed up at 8 AM. He was very courteous and explained to us how everything would work. Make sure you bring all of your information with you, ID, paperwork, money, flight itinerary. They put us all in line. Even though my appointment was for 12 PM I was filling out my paperwork and waiting in line to see an agent by 8:20. There was approximately 12 people in line. I was in my car driving out of there before 9 AM. I had to go back at 4 PM to pick up the actual passport. They were extremely efficient, kind, understanding, and accommodating. Your process will go a lot faster and smoother if you have all of the information they require you to show up with. You can find that information on the Boston Passport agency website. Parking in that area of Boston is bad. I parked for $24 in a lot underneath the building. Even though I lost two days of my vacation dealing with this I was extremely grateful that the passport agency was able to run so smoothly and fluidly. Could have been a lot worse.

Wonderfully efficient - I went as soon as it opened even though I had the second appointment slot. Everyone gave really clear instructions and I was finished and leaving the building before my actual appointment time. I paid extra for extra speedy shipping and got it a day earlier than they quoted me. Have all your paperwork in order before you go in and it's a painless process.

The Boston Passport Agency pretty much saved my life. I was all set for a three week business trip to Europe, with a week in MA first. I realized the Friday before I left that my passport had expired months ago. I freaked out but made an appointment for Tuesday (with a flight out the following Sunday). Getting through everything on Tuesday was quick and easy and they had my new passport all ready to go by Friday morning. Everyone was really friendly and reassuring and didn't even ask why I was such a dummy letting my passport expire. Thank you for saving me!!!!

I was so worried this was going to be as bad and time consuming as going to the DMV...and it was a great experience! Everyone was kind and friendly! I was in and out in 30 minutes!

I am completely not allowed to say anything generalizing about this place, since what happened to me should completely not have been allowed to happen in this particular space-time continuum. In a nutshell, I realized my passport was missing on a Sunday morning, and by Monday at 10:30pm, I was at my mother's Passover table in Toronto, tender from shocked familial embraces, about to plow into reheated brisket and a four-cups-in-one glass of wine. The 35 hours in between contained more Run Lola Run moments than I have the energy to recount, but here's the bottom line: this place made it happen. From the outside, a mere government fortress located plum next to the TD Garden. From the inside, a vision in glass and fountains and cool, calming oxygen. The staff are knowledgeable, efficient, super friendly (I'm lookin' at you, Will Call Security Guard), and, for a government agency, remarkably sympathetic, even when they know they're breaking the code by allowing you to achieve what should be impossible. "I know I'm a special case," I pleaded, shame at what I was attempting to pull off puckering my sweat-crusted forehead. Counter-guy sighed, barely suppressing an eyeroll. "You're ALL special cases." I had a new passport by 4pm. And I can't thank these folks enough.

As others have noted, I had a wonderful experience with the folks that work there. The problem seems to be people who need passports immediately and did not bring the necessary paperwork. I travel 45+ weeks a year and about 20+ are overseas so I know the hassles of air travel and passport control. I needed a new passport immediately as I was informed at the last minute by a consulate that they could not offer me a visa due to the fact that my passport had less than 12 months before expiration. This left me in a tizzy. I needed the visa quickly to be able to travel the following week for business and the consulate took weeks before telling me they had a problem with my passport. I urge everyone to read what is necessary and how to arrive at the Department of State before actually going. Not following these rules are going to delay yourself and others waiting. http://travel.state.gov/passport/npic/agencies/agencies_904.html In summary, DO NOT arrive more than 15 minutes before your scheduled time. They will not let you in. DO NOT have any electronics other than a cell phone. Cell phones must be OFF. Have all the documentation printed out and orderly and ready for inspection. DO NOT have documentations to show on your cell phone as they will not allow you to turn on your cell phone. I called on Wednesday afternoon and scheduled an appointment for Friday at 0930. I arrived at 0915 and a guard told me where to go. The first part is the check in and I waited about 2 minutes to check in. The gentleman asked me for my time and last 4 of my SS or confirmation number. He then went through my documents and made a photocopy of my old passport and driver's license. I was given a number and ask to sit down. The waiting time when I arrived was 6 minutes per person and there were about 10 people in front of me and 2 people working the windows. However, that quickly changed to over 1 hr per person as one person was from out of state, said he lost his passport, did not have a current State issued ID or any ID, did not have his tickets printed out. Another person did not have proper documentation of citizenship, filled out the paperwork incorrectly and did not have the proper photos. I commend the folks that work there. I am not sure I would be so understanding. After about 30 minutes waiting they opened up more windows due to the backlog of people waiting. I was seen within 15 minutes of them opening the new windows . The woman asked me why I needed an emergency passport, looked at my documentation, asked for payment and then asked me to come back at 1600 to pick up a new passport. I talked with her for less than 5 minutes. I arrived a few minutes before 1600. I was told to show my receipt that they gave me and which line to stand in, as the two lines were divided by last names from A-M and the others O-Z. Within 5 minutes I had my new passport and rushed over to the consulate to get my new visa. A+ service.

I called on a Monday and went through the automated appointment scheduler, about 5 minutes in I found out that they were giving appointments for Friday. Nope! I decided to show up Tuesday morning, aiming for 8:15. Of course it took me TWO hours to get into Boston that morning.. and I showed up closer to 9:40. I was freaking out, thinking that I wasn't going to get an appointment for that day. The security guard told me exactly what to do and assured me I would be taken care of. I was able to walk right up and get a scheduled appointment for 11:30. On my way out, the security guard told me I could come back at 10:30. About 10:25 and he had us all lining up, and went over the instructions. Once inside I waited roughly 10 minutes and was walking out of the door with my passport processing. I was scheduled to pick up my passport on Thursday at 4:00. I showed up at 3:40, and the security guard had about 25 of us lining up. We marched in, and everyone was out with their passport in no more than 10 minutes. Everyone, and I literally mean everyone, was extremely helpful, friendly and very efficient at doing their jobs. This place operated like a well oiled machine! *You CAN bring your cell phone inside and text, email, facebook, whatever.. as long as it is on vibrate or silent. You may not take photos or video. *Be prepared to spend a lot in parking, if you're using the convenient TD Garden garage located next door. (cost me $21 application day. $15 pick up day) *If you are paying in cash, it must be the EXACT amount. No more, no less. They do accept cards and checks. *Forms are available to fill out on site, but you must have them completed before you reach the service desk to get a number. *I had 2 passport photos on hand, but they only took one. *I brought my birth certificate and drivers license, but they did ask for a 3rd form of ID - my simple, non-photo AAA card worked :) AND, ALWAYS REMEMBER! You catch more flies with honey. So even if you're stressed, angry and frustrated (all of which I was that morning.. a lot of swearing and angry hand gestures were thrown around due to my car horn not working) walk in with a smile and friendly greeting, and these people are sure to help you out. Good luck!

I had to make time to give a shout out to the epic service and smiles and willing to help attitude from the security to the agents. It is great to find some great service within our government. Thank you all for making my experience in getting my passport an epic one.