Mujer De M.
Yelp
I hesitated in writing this review for many reasons, but ultimately felt the need to post my review.
For background context, my family is entirely gluten free (celiac) and my family of five loves to eat and Indian food is always at the top of the list. We often cater dinner from one of the local spots we found some years back. Their food is delicious and always feels like a home cooked meal, giving us that warm fuzzy feeling.
Last week my youngest son took an alternative route to school and send a text that read "check this out!" It was a picture of the front window of Vayals. Holy smokes I thought! Vegan and gluten free?!? Dude we have to try this! We immediately make plans to go have dinner on Friday, November 8th, we walk in and there were two other parties in the dining area. My son and I sit down and the waiter comes over with water and menus. The menu has all of these wonderful beautiful gluten free choices and I literally feel as though I'm going to burst from excitement! We were saddened that the Biryani was not GF, but that did not stop us. I decided to order a classic, butter chicken (8 heat level) and a masala dosa. My son was undecided and asked the waiter for his recommendation out of the two dishes he had narrowed it down to. He finally makes a choice, curry chicken (8 heat level) and told the waiter he wanted to try their donuts (savory) but would hold off.
By now the dining area is getting filled, we tell each other that we picked the perfect time to come. Orders start coming out and alas our order of butter chicken and the curry gets delivered to our table. The smell alone is delightful. The waiter leaves before my son can place another order of rice, he didn't catch that his curry dish didn't come with any. I told him no problem we'll share and when we see him we'll call him over. So we dig in! Wow! Like honestly wow. The butter chicken was really nice, the curry even better. We could taste all the spices and flavor and goodness was it good. I'm seeing more dishes getting delivered to the tables, my son asked me did you order the dosa after all, to which I respond I did! When the waiter comes we'll ask for the rice and the dosa. We see dosas being delivered, my son had originally thought maybe their machine wasn't working.
So we finish our food, the waiter never came to check on us, so my son never ordered his side of rice and we haven't had the opportunity to ask for the status of our dosa. Finally after we placed all the dishes on the side of the table another waiter comes out, looks at the empty dishes and asks if we need to go containers. I'm so confused by his question but quickly dismiss it with a no we're actually just waiting for the dosa. You ordered a dosa? Umm yes we did. He tells us okay let me check. I told him before he left we also wanted to order the donuts, the waiter never came back and we wanted them to go. He tells ohh the kitchen is full, it'll take about 20 mins. I tell him it's fine, first let us know the status of the dosa. It's taking a long time to get an update and I tell my son, you know what go an order the donuts for sure. It's going to be a minute anyway. He does that and comes back to the table. A third waiter finally appears with a beautiful dosa and my son and I are both smiling just waiting to dig in. At this point we don't care that it was late. Well as the waiter was about to set it down, a woman comes out of the kitchen and yells from the front "NO THAT IS FOR TABLE ONE!!". Mind you table one arrived after we did. The waiter walks away with our dosa and delivers to table one.
My son and I get up from the table and ask for our check. They give me my check, no apology, the woman just glaring up front. I review the check, I'm being charged for the dosa. I tell him umm your charging me for the dosa and we clearly never got it. He asked so you don't want it? Umm sir I would like to leave your establishment. We took it off here he tells me, it's on the screen just use the card. Ummm it's still has the dosa listed on there. The woman finally speaks to the waiter, so you don't want the donuts? I just about lost it! Finally they remove the items they didn't deliver on and I paid.
Honestly, this has got to be one of the most disrespectful things I have experienced in my life. The customer service lacked all around and maybe it was that way because we were newbies to the place, but what about first impressions?
I was so disgusted with the service and upset with how it all happened that the food made me sick to my stomach.