Tobin D.
Google
Good Food Ruined by Poor Service.
We had lunch today at VBC in Venice with our family. I’ll start with the positives: the location is great, the food came out fast and was actually quite good, the hostess was friendly and professional, and the bussers were kind and attentive.
That said, it was surprising that the restaurant was out of guacamole for the chips something you wouldn’t expect at a place like this. Not a huge issue, but worth noting. Also, the music was extremely loud, to the point where it was difficult to have a normal conversation at our own table.
Unfortunately, the service from our waitress completely ruined the experience.
From the moment she sat us, she appeared rushed, impatient, and had a strong attitude. Shortly after seating us, she asked us to move tables because two nearby young women were having drinks. What made this worse is that they were clearly vaping and visibly blowing smoke from their table and wanted more space, yet somehow our family was treated as the inconvenience.
We were never given utensils or napkins with our food. When we politely asked multiple times simply so we could eat she responded with visible annoyance and attitude each time, as if we were bothering her.
When we requested the check, she told us that a 25% gratuity was automatically added as restaurant policy. I asked to leave a custom tip instead, and she reluctantly removed it, then hovered over me while I paid. After I left the minimum tip (which reflected the level of service), she walked away angry and clearly upset.
The food itself was good, but the service was so unpleasant that it overshadowed everything else. A server with this level of hostility and attitude should not be representing the restaurant. Sadly, we won’t be returning not because of the food, but because of the service.