Rozia Bell
Google
(Didn’t intend for the review to be this long but I hope it helps)
The most seamless hotel experience I’ve ever had…hands down.
From start to finish, this hotel exceeded every expectation. I had to call about my reservation a few times before arrival, and each time, someone picked up right away and was incredibly helpful and kind. That level of customer service alone stood out—but it only got better.
Check-in? A breeze. (But I do think they keep $100/day deposit, but don’t quote me on that)
Parking? A breeze. (But $55 per night for valet)
Questions? Answered with a smile every time.
The staff was consistently friendly, attentive, and just genuinely great at what they do. The room itself was clean, comfortable, and quiet. Super well insulated, so we hardly heard a thing from outside. And it was literally just steps from the beach. (Don’t get me wrong, some noise did come through but it was manageable)
A large group came to visit me during my stay, and the front desk handled it flawlessly. Clear communication, helpful attitude: everything you’d hope for.
Even checkout was easy. My car was pulled up and ready to go without me even having to ask. I live in Las Vegas where we see a lot of hospitality, but this experience beat anything I’ve had in my own city.
Truly one of the best hotel stays I’ve ever had.
With that said, I did read a few of the other reviews and to answer some of the concerns:
1. Yes, the hotel is old. But I personally enjoyed that aspect of it.
2. The elevator is slow. But it’s a vacation, we weren’t in a rush to get anywhere. The extra 3 minutes it took for the elevator was fine.
3. Yes, they have about 7 rooftop bungalows. There is no garuntee on which you will get. You can call and ask for a specific room, and they will do their best to accommodate, but ultimately, in my opinion, every rooftop suite is cute. Each has its unique flair and personality. We could see the beach from one window in our room, and it was fine. They had outdoor seating on the roof where we had drinks and watched the water.
4. There is no room service, because technically there is no restaurant connected to the hotel. BUT they have a service that will deliver to the hotel. There is also a ton of food places right outside the door.
5. They do have about 5 bikes, some beach chairs, and some beach towels for guests, complimentary.
6. Abbott Kinney was about a 7 minute walk.
Okay, I’m done.