Verizon

Aaron Dozier was the most helpful individual that we have experienced at the Verizon store. He was very kind, patient, and thoughtful when dealing with our challenging requests. I would highly recommend his customer service to anyone! He was very knowledgeable and ensured we understood all the options available. When deciding on what was best for us, he took a step back and did not pressure us in any way. He demonstrated exemplary customer service. I would recommend him for hire anywhere and will ask for him when we come back! As a side note, props go to Trey Larkin. Even though he was not the individual assisting us today, he jumped right in as a team player to support Aaron in speeding up the plan transfer process because we were in a time crunch. Trey demonstrated the support of his co-worker and the effectiveness of how the atmosphere of how the company is ran. I would absolutely request assistance from Trey as well and would hire him anywhere! Over all, these two gentlemen held the high standards of the company and should be recognized for their teamwork and customer service they provided.

Tim was fantastic! Great customer service, hilarious, and made the process super fun and easy! He also handled a rude customer with grace. I would recommend him time and time again. Thank you Tim!!

Aaron Dozier did a wonderful job assisting us with changing our plans out. He was able to assist us and provided the most effective customer service possible. He deserves a shout out for all of his work. Trey Larkin did a fabulous job with assisting Aaron as a team player. He worked efficiently and supported his co-worker when he did not have to do so. I would request either gentlemen to assist me if I need to come back in to the Verizon store.

Damien was super patient, very easy to work with, and he helped sort through any questions or concerns I had about my upgrade and plan. All around wonderful service

I called Verizon (dealing with the overseas call centers is a nightmare) about getting my number changed back to my old number and was told it would be no issue. I also mentioned that I was switching to xfinity mobile and was told to go to the store and both of those issues could be resolved. I showed up and explained to the rep that I needed my old number back and he was very short and rude. I then explained I had called in and was told to come here to change my sim card over. They rep told me he couldn't do it. I asked if he personally couldn't or the store couldn't and he said "I'm not working on their service, you can go down the road.". The entire interaction was short, rude, and unprofessional. Do yourself a favor and find another phone company.

Tim was great until checkout. He insisted on setting up the phones for us and then surprised us at the end with a $40 fee for each phone set up that was never disclosed. He did take one fee off, but we were still overcharged $80 plus tax on a service that was not wanted or needed. I had even said at the beginning I wanted to set up my own phone, but he insisted. I completed the survey the store sent and asked to be contracted, but they have not reached out at this time. I feel scammed and this is the reason people shop online instead of with sales people. I worked in sales and this is not the moral way to make money. UPDATE: Contacted customer service as requested below. They said they found the transaction, but I had signed it, thinking it was for the credit card agreement, so they can't help me. Apparently, Cellular Sales is fine with their employees holding customers hostage in the store for hours and then deceiving them when they are exhausted and starving. BEWARE OF THESE TATICS.

I had Tony for a salesman and he did an excellent job,answering all questions I had and made the process very clear and simple .

Wonderful customer service! Keili Britain made sure to address all my needs and questions in a genuine, helpful manner. Will return to this location for her assistance in the future!

They were much quicker here than other Verizon stores I have been to. They were extremely helpful and seemed to manage lots of customers very well.

These people are the BIGGEST CROOKS EVER. Buyer Beware. I met these Crooks at a local Fair. I was lied to and cheated. They will steal from the Blindif they had the chance. I called their corporate office to tell them how I was cheated and lied to. No one cares but thank God Verizon did. They helped and I am praying my complaint go forward. These people will lie to your face.

I have had Verizon for 4 months now. I hate to say that my experience with the billing department and the customer service reps have been poor. Verizon applied someone's payment to my account without my knowledge. The payment was overturned so they put my on cash only. This has been a huge inconvenience as I pay all of my bill's electronically. I have called several times and have been told (everytime) that the cash only status could not be removed. I visited the store yesterday to pay my bill and Brett FAR EXCEEDED my expectations. He was able to get in touch with the appropriate people and have the cash only status lifted! I was so pleased with his customer service that I actually purchased another device before I left. I do not have enough kind words to say about Brett! My experience was a 5+!