Jess E.
Yelp
By far the worst Napa experience I've ever had. The worst customer service I've experienced anywhere, EVER. No wonder the place was deserted.
I seldom complain about food service experiences, because I have been a waitress/bartender/barista and I know that even the best places can have a bad day. But we had such an awful experience, I can't even give them the benefit of the doubt. DON'T GO HERE.
I called 2 days ahead of time to see if they could provide a vegetarian pairing for the $45 wine and food tasting -- obviously I was super willing to forgo the food pairing and just taste the wine. But I was assured by a very nice gentleman on the phone that it would be no problem to have a vegetarian pairing, especially given the advanced notice. Unfortunately, my food not only featured a big old lump of lobster in the soup, but also little potatoes fried in duck fat.
I seriously would have been totally OK with this; I'm not a picky vegetarian. I know sometimes accommodating people with meat/fish allergies can be tough. But when I very calmly and reasonably approached the manager about this afterward, he was immediately hostile and defensive. I tried to tell him that for some long-term vegetarians, ingesting fish/meat can make them physically ill, and he went off on me. I've never experienced such hostility from a stranger. It was scary. I had already paid, so maybe he thought it was OK to treat me like crap?
The wine is OK -- absolutely NOT worth $30.The food pairing was delicious, according to my non-veg friend.
But obviously Heitz, Mumm, Honig, Frog's Leap are better options -- are all within a 5 minute drive. Go there instead.
I had such high hopes for this place, given the great reviews. I've never been so disappointed.