Bryan L.
Yelp
Amazing food, but please read before deciding to dine-in. Service is nonexistent or at least it was today. Arrived around 3:15 to have an early meal with my wife. It took at least 5 minutes to be recognized to be seated, this should have been the warning sign. I'll preface this by letting you know there were only three other tables seated and come to find out, one was the manager. Once seated we were helped briefly by the "bartender" who I'm assuming was our server. She brought us two glasses of water with a frown, as we asked if there were any specials or anything on Happy Hour. As we waited for the Happy Hour pamphlet, we noticed the other tables concerned looks and constant looking around as if they were looking for someone to help them as well. About another 20 minutes went by and the pamphlet for Happy hour specials made to our table. While this was being dropped off, we noticed that the blonde female manager was up and down from the table behind us, but never once addressing any of the issues with anyone other than a table by the window that I believe were getting ready to just walk out. We sat for another 20 minutes with anxiety (now 40 minutes total) before being approached for our order. We ended up only ordering a salad and a pizza in fear that if we ordered anything else, this would turn into a four hour evening of displeasure. Not once did the manager make it to any of the tables that were sitting frustrated. It appeared she had her family eating there and didn't care much about what else was going on. It is now 30 minutes after ordering and we are approaching the breaking point of just getting up and leaving. Nobody has come to check on us and I've watched my salad sit on the counter under the heat lamps for 15 minutes. At this point in my irritation I'm very clued in to everything going on in the restaurant. I witness the blond email walk out of the back with a large bowl of what looked like lumpia and a bottle of chili sauce. She then props herself up at the end of the bar and proceeds to snack with other staff members right next to a couple that were trying to enjoy their meal. I'm assuming she finally caught on after about ten minutes that the couple wasn't pleased, because she moved her bowl of food and staff over under the wine glasses to continue eating out in the open. My wife and I were finally wrapping up our meal, so I'm wondering to myself how long the bill process is about to take considering how the entire evening has gone. So I waited, but just as expected, no one came over. I ended up just doing the natural thing and getting up and walking to the bar to ask for a box for my remaking three pieces of pizza and asking for the check. This is the best part.... As soon as I handed my card to the bartender, the light came on and she was now open to being attentive and chatty. I quickly paid and left just north of 20%, since it's the right thing to do. To sum it all up, this place needs to find a manager that cares about the business and has their head in a swivel. For there only to be three tables and have this kind of experience is unforgivable in the hospitality industry. Leaders can make or break you. She is breaking you. For her to not even acknowledge two of the three tables is just a failure at least. Not a hello, goodbye, or even a thank you for coming in from her is just plain basic. I hope that whoever reads this understands that it's not a review of the amazing food, but a glimpse of what it takes a restaurant to fail.
Take out only in the future, since the food was amazing..... I hope you can fix your broken management issue. If you'd like to contact me, I'd be more than happy to elaborate.
I'm 49 and this was in my too 2 least favorite dining experiences.