Joyce R.
Yelp
To fully appreciate this update and the lowered rating, I implore that you read prior review. Especially the last paragraph. Once, I can forgive. Twice, I'm calling it Bait & Switch. And unforgivable.
Last Friday we made reservations to belatedly celebrate our anniversary. I had been reviewing recent Yelps and noted there seemed to a problem w/ waitresses pushing red wine. Yet, I was surprised to find my Chardonnay self in that very situation. I had the BTG red wine list promptly presented. I said I drink white wine so, hesitantly, it was handed over. As before, I wasn't impressed and asked for the electronic version which had not been offered. Begrudgingly, she retrieved it. Indeed, it was skimpier than prior visit. However there were two Chardonnays (same label, mind you) with which I was familiar, one being from the Russian River Valley (remember, I have my sommelier pin). Alas, it was $15 more expensive than the other. I just couldn't justify $15! So I ordered the less expensive.
This is where it gets reminiscent of prior review, last paragraph. She returned w/ a bottle of wine sunken in an ice bucket. Procured the one glass, for me, & moved the bucket nearer to me. She started to open the bottle secreted in the bucket. WHAT? I had to ASK , "Can I **see** the bottle?" Thoroughly shocked at her underhanded maneuver.
She was just going to open it & charge me! I said, "I'd love that bottle of wine if you intend to charge me the same **as the one I ordered**." To which she said, "That's not my call." So I implored that she find out. She came back and said, "That's the only bottle we have."
I asked for the electronic list again. She handed me the BTG list, and I said I liked the BTB list better. She said it had not been updated & "we're not going through that again", are we?
Such superb customer service here. Lied to twice. I took the BTG list again and she disappeared.
My non drinking hubby was being extremely patient but said my wine at home was better.
1/2 hr in, no wine, no food, no waitress. People arriving way after us were being served. When she deemed to swing by at last I asked for a sample of Chard I'd swear I'd had before. It was awful. Way sweet, had no notes of Chard. Told hubby I had no idea what they'd poured. So, when she showed up again, I gave up & ordered Stag's Leap @ $15 a glass. Meh.
People who came in after us had food before we'd even heard the "specials", which oddly always seem to be the same. . .
Love that prosciutto/burrata/balsamic app! But when it was served, our menus had not even been removed. Not as pretty this time, sloppier presentation, not as much pesto as before, verified by prior customer pix. But we were so hungry we licked the plate clean.
The bread they serve is chewy, spicy, satisfying. The food is good and somehow they manage to serve pasta HOT. Hot food is good. The portions are rather large; everyone leaves w/ go boxes & I expect that's a Tulsa draw from the size of many of the patrons.
Consistently busy, Turning tables.
Noisy kids in the bar when we left at 8:00.
Hubby said of our waitress, "She doesn't want to be here tonite." Would you? When products aren't available and you're asked to cheat the customers?