Jacquline Maggetti
Google
We recently visited The Village Tavern for the first time and had a mixed experience.
Upon arrival, we were greeted by the hostess, Alivia, who asked if we had a reservation. While that’s a standard question, we watched an elderly group in front of us receive a rather curt response from her when they explained they had difficulty making a reservation online. Her sharp reply, “I was just asking if you had a reservation, you don’t need one” came off as cold and unwelcoming. When it was our turn, we told her we had a party of four and asked about seating options since we’d never been there. She seemed visibly annoyed by the question and was generally disengaged throughout the interaction. As the first point of contact for guests, I’d highly recommend some customer service training, or at the very least, a friendlier demeanor. We all have off days, but being visibly unhappy in a customer-facing role leaves a sour first impression.
Thankfully, our server Cayden turned things around. He was kind, attentive, and made helpful suggestions throughout our meal. The food arrived quickly and was overall enjoyable. We started with the artichoke dip, a small serving of dip but a very generous pile of chips. Despite the imbalance, the dip was hot, cheesy, and flavorful.
The kids’ menu was a standout, great variety and surprisingly affordable (cheaper than a McDonald’s kid’s meal!). The new crispy buttermilk sandwich was a hit, and the sweet potato fries were perfectly crisp. The French dip was also delicious, with generous portions that left us full and satisfied.
The drink menu is extensive, featuring wine, liquor, cordials, and craft cocktails. We visited during brunch, where they advertise $2 off certain cocktails, although that discount wasn’t applied to our bill (we didn’t mention it). They also offer half-off wine on Wednesdays, which wine lovers will appreciate given their large selection.
The atmosphere is dark but elegant, very clean, spacious, and with great acoustics. You can actually enjoy a conversation without shouting.
Overall, it’s a solid spot for food and drinks, with great service at the table but a rocky start at the door. If they could improve their front-of-house hospitality, it would make for a much better overall experience.