Nidia Gomez
Google
Visited Austin for a concert with my boyfriend and was craving a salad/sandwich combo. One of my friends recommended this place, so we decided to try it out.
Food was good, kale fritters (i think that’s what they’re call) were really good!!
But the customer service was so bad. :/
We got sat, our waitress (white Female) took a while to come to our table, but I understand that sometimes you get busy since I am a server myself. Once she got to the table, she did not introduce herself and just asked us what we wanted to drink, we both said waters since we were still looking at the menu and it was our first time there. She then proceeded with “any kale fritters?” I politely declined and said we will keep looking at the menu, but thank you. She then rolled her eyes at us and turned around. I looked at my boyfriend with my eyes wide open and so did he, we were actually in shock since we are always so polite to our servers, and this was the first time this happened to us. I wanted to give her the benefit of the doubt, maybe she was having a bad day. But, right behind us was were two girls (white F), and they were politely greeted, and receiving good customer service throughout their visit.
It was obvious that the audience were white customers, and we were the only hispanics there. Since I am a server, I know other servers stereotype latinos to be really bad tippers, so they tend to give bad customer service. It’s really disappointing to think that, but that’s usually how it is.
We still tipped 20%, but due to the customer service we had, we will not be going back, which is unfortunate because we actually enjoyed the food and drinks.