Elena G.
Google
A completely unprofessional attitude!
I sent a message to the phone number of this restaurant to make a reservation for a Sunday in February.
I was told they are closed on Sundays, and I replied that it was fine and asked whether it would be possible to make a reservation for Monday lunch for the tasting menu.
I was told that the menu I had selected—the lunch menu—was the one composed of three courses. I agreed, not realizing that this was not actually the tasting menu, since at first glance I could not find any other option listed.
I have been with my husband to Michelin-star restaurants many times, and usually he handles the reservations.
Seeing that I could not communicate clearly in writing with the person I was messaging, I decided to call.
A man answered and, in a harsh tone, told me that they are closed on Sundays and that they will not open just for us.
I was shocked for a few seconds, then explained that I had already specified in my message that we were referring to Monday, and asked him to help me understand which menu was the tasting menu.
His response was: “You’d better go somewhere else, because it’s too complicated for me to explain it to you!!!”
Shocking!!!
I have never encountered such a lack of professionalism. It is true that I am not Italian, but I lived in Italy and I believe I have at least a conversational level of Italian. All that was needed was a bit of patience and goodwill on his part.
I don’t think this would happen even in a small countryside tavern, let alone in a high-end, Michelin-starred restaurant.
It is a shame that you allow this person (who may even be the owner) to be the interface between the clients and the people working in the kitchen to earn that star—knowing how much work it takes to achieve it.
Shame on people like this!