Craig D.
Google
On March 23, 2025 I thought it would be a nice idea to have dinner at Vintner Grill.for my anniversary.
I had a reservation at 7:00 pm. Everything was lovely until this older white male waiter with a frowned up face and horrible additude was assigned to wait on us. His presence was cold and unwelcoming. He was not a good representative for this fine restaurant in any way.
He claimed to a true Sommelier, wine connoisseur. I asked if the restruant served a sharaz red blend? His response was why would you want that, we once had it by the glass, but it didn't sell, I don't know what management was thinking it was trash. If you still want it we only sell it by the bottle. I looked at my wife in a daze...did this waiter just trash his establishment and the management that he is working at? Is her trying to discarrage us from eating here, is he just bitter? I have never in my life had a waiter say the things he thought was alright to say to a customer before. I began to feel uncomfortable and unwelcome in this establishment, my wife said we should leave, it clear he doesn't want to provide us with good service. I wasn't going to let this individual destroy our night out. I asked the manager if I could be reassigned a waiter or waitress that actually wants to serve us? He was not shocked by this individual behavior, and replied asking for certain wines makes him upset. Even the food and beverage manager apologized for this guy's behavior and realized this is not the first time he has heard complaints about this waiter.
Now Tracy arrives to the table, professional and with grace. She represents the restaurant well and gave excellent service as the atmosphere required. I would like to thank Tracy for serving us, the manager on duty and the food and beverage manager as well.
The restaurant is very nice but this male waiter needs to be replaced ASAP!
Mr. M Sony Global Music Division