Jakara S.
Google
Attending a friend’s birthday celebration, I encountered several concerning issues from the outset. Initially, the reservation for 7:30 p.m. was not honored, with seating not provided until 8:00 p.m. Despite this setback, we anticipated a satisfactory experience.
However, the waitress, Lydia, initially provided competent service but ultimately failed to meet our expectations. While she was courteous, she neglected to inform our party members of an additional water charge. Although this was not a significant matter, it was a matter of informed consent. Our food arrived slowly, as the table adjacent to ours had vacated. Consequently, the subsequent party that took their seats had already consumed their meals before ours. My food, which was designated as the special of the night, arrived last, and it was not the chicken breast ordered. Instead, it was a chicken quarter that was raw,undercooked ,and pink in color.
When I confronted Lydia about the situation, she assured me that she would involve the manager and expressed understanding. However, her colleagues informed me that she had presented my concerns to management in a manner that contradicted my recollection. She reported that I had expressed anger and fury, which was not my true demeanor. I was merely seeking clarification and resolution to the issue.
Regrettably, this misunderstanding escalated the situation, leading to further complications. Once again, I was informed that I would be speaking with a manager. A man wearing a beanie and an outdoor jacket that appeared unclean approached me. Apparently, this was the “Chef.” He failed to apologize and instead provided excuses for the pink color of the chicken. He continued to offer me more food, despite our extended wait time. Before leaving the table, he audaciously declared himself the “Chef of the Year.” His dismissal and rudeness were extremely unprofessional.
When another waiter approached, I showed them the picture of the chicken. They informed me that this was not what the chef had seen. They proceeded to take my phone to show them in the back, but no management came to speak. I believe the next person I spoke to was the bar manager. He was very sweet, understanding, and compassionate about the situation.
After this, I asked for the box of bundt cakes that was brought for the birthday. She took them out of the box and placed them on a platter. Again, this was not what I had asked for. After waiting another 20 minutes for the bills, the water that was charged to our bills was brought out. She initially stated that it would be split evenly between us all, as the water is $8 per bottle. However, as a side note, we did not request three bottles. She continued to fill our cups without asking if we even wanted more.
The issue with the bills arose when they were not divided evenly among everyone. When she was questioned, she said, “Oh, it’s the computers doing.” Again, 24 divided by 6 should result in a complete even number.
Overall, the “Chef” was rude and unprofessional. I would not recommend this establishment to anyone. I have had better service at a fast-food restaurant. Lydia needs to be re-trained. I would not recommend this place to anyone.
