Manawin O.
Yelp
If I could give a negative star I would. This place change location and moved to another building which I thought perhaps I should try it again and check out if it's gotten better. It didn't. The first thing, as you walked in there's a note saying "short staffed". Which everyone is so I was willing to let that go. After our order was taken, it took them 2 hours to get our food. The whole 2 hours, they have made other peoples food after us and not our table. A lot of people have checked in after us, ate, paid, and left. Once our table called them to check our situation, they forgot our food and it's was the wrong order. I got bun Bo hue and they gave me vermicelli noodles in my soup. At check out, I've spoken to the lady about comping our food coz we weren't being served , they've forgotten our order, made us wait for not "1" but "2" hours! Waiting wasn't even a big deal breaker for us but it was forgetting our order. The lady said she can't do anything about that. She Proceeded to say that, sorry i don't know how to do that, I'm not here to argue with you but we are short staffed and everyone is asking for a discount, all I can say is I'm sorry we apologize, we work really hard to help everyone, we either stay open like this or close the store until we're get staff. And walks away.
It was infuriating since we weren't one of the tables that they "helped" . If everyone asking for a discount, that is saying that your service is awful and you need to reconsider. If you don't want to argue just do it. Flavor and quality of food, it's edible. The flavor is definitely lacking when you can't even provide manageable restaurant. Consider closing your store until your are staffed because you'll lose a lot more money losing customers being open.