Dallas
Google
I visited the original Volare location late 2019, and I genuinely believed it to be the best pizza I've eaten! When I planned a new vacation to San Antonio, visiting the relocated restaurant was #1 on my to-do list. We visited for dinner on 5/30.
The pasta my girlfriend and I shared - excellent. The sauce was heavy, and the meat was superb. We rated this a 9/10.
Next up was the pizza. At first glance, it appeared just as colorful and fresh as my original experience back in 2019. However, the majority of the bottom crust was extremely soggy. The wetness ruined what was otherwise a perfect pizza. I don't know how this happened (did they reuse a dirty plate)? I took a photo of the plate showing the liquid the pieces were on top of.
Elva was extremely kind and understanding of the situation, I was very impressed with her service as well as our servers. She even took the plate back to the chefs as they couldn't believe the issue. Elva felt bad for us, but unfortunately the restaurant could not give a discounted receipt for the pizza issue. She mentioned a manager or the owner has to be present in order to give a discount (seems like upper management is very strict). We were already full, which is why we didn't ask for a replacement pizza.
I'm willing to try Volare sometime again, hopefully this was a one-off issue.