Jermaine L.
Yelp
So about every two weeks or so I drop into this Voodoo location and months ago the doughnuts were DELISCIOUS, the folks working there friendly and helpful, and you can feel that west coast vibe( Cali native) I would drop in with my youngest on Daddy daughter days have a double chocolate cake, a homer, ice cold milk and enjoy every second.....For some reason over the last few months the doughnuts have gotten dryer and dryer, something about the frosting is off; seems thinner and like maybe someone miss-read the recipe and my 5 year old even turn down a Homer (her used to be favorite) Now the staff is as always fantastic and friendly 1 millions stars there. Just for clarity I usually drop in anywhere between 8-9am and when it (was) daddy daughter doughnut day maybe we would be there early after noon. With that said I hit the drive through a few days ago, grabbed our old faithful order( 2 double chocolate cakes and a homer) The young lady that took my order was quick, friendly and funny one of the reasons I have continued to go even though the quality of the donuts has waned. I was hoping against hope that they had returned to there former delicious glory...No such luck. Dry, off taste ,wonky icing... actually threw them in the trash :-( . They were so bad I actually completed the survey ( QR code on box) to complain and received this reply: Voodoo Doughnut - Katy
Hi there,
Based on your survey response, we didn't live up to our expectations of having a delicious treat, served by an amazing team. Each time we receive a survey response like this one, or an email about a subpar experience, we directly review your feedback with our restaurant managers. I want you to know that we will do the same with this feedback.
We are here for our Guests. We are committed to improving ourselves every day, and rely upon honest guest feedback in order to do so. While this experience was not ideal, we will use your feedback to get better.
Sincerely,
Voodoo Doughnut Team..... Suffice it to say, No that is not going to cut it. Any specific reason the doughnuts keep getting dryer each time we go? Was this issue fixed ? We would love an answer answer so you know we can start going back to our family's favorite donut place and not have to drive clear cross Texas to the other Voodoo....