W Aspen

It had been 10 years since our last Aspen visit for our honeymoon. Diego assisted my family with dinner reservations and even delivered us a personalized gift to our room later that evening. We were truly touched by his attention and care. The welcome beverage on arrival was a nice welcome gift too , and shoutout to the manager on duty the morning we arrived - he truly set the tone and energy for our arrival experience. Thank you W Aspen. - Bobby G. - a new loyal Bonvoy Member

I took my daughter here after her high school graduation. We had the best experience EVER! Everyone was kind and friendly, our room was beautiful and clean, the food was delicious, the rooftop was stunning and also had a morning yoga class, the gym was beautiful and had everything I needed, and Diego made our stay personal and special from the moment we arrived. I honestly cannot think of anything that wasn't top notch about staying here. Highly recommend to all and will definitely return to this location again!!!!

I was in Aspen a couple weeks ago, stayed at the W. I have stayed at other W hotel before and this one, Aspen W was such a let down.|Due to my status with Bonvoy, I thought it would be a wise choice to stay at W ( complimentary healthy breakfast, water/snacks, etc.. )|Paid almost $1k a night, room was below average - no view, small room, balcony with flies|Breakfast - although titanium elite with Bonvoy, it was sausages, scrambled eggs. Fruits were rarely replenished.|And then the ridiculous resort fee - which claims welcome drink, airport shuttle, daily treat of milk and dark chocolates, daily bike rental, daily tour led by W insider, AND fresh fruit platter..... this was a joke!!! one day I requested for fresh fruit platter and it was such a mess and chaos! Service from the whatever-whenever was terrible!|The only good thing about the hotel was the valet/shuttle service. The guys/gals were professional, kind and helpful!!!

The service at this hotel is amazing! All of the staff are friendly and accommodating. The bellman Eyup went above and beyond from the moment we arrived to when we were dropped off at the airport. He was exceptional! The room and rooftop were nice, the Mountain views from the rooftop are stunning. Happy with my experience here and will be back!

I’ve stayed at the W twice and it’s always amazing! The rooftop is beautiful in the summer and it’s a great location in the winter too! (Walkable to everything!). The staff is always friendly, especially Eyup! He even went out of his way to send me amazing recommendations and reservations for my upcoming Turkey trip!

Fantastic hotel in Aspen. Close to the ski lifts, excellent food, entertainment, and accommodations. Rooms are beautiful, comfortable, and clean. The staff was also remarkable. Thank you for making my stay enjoyable.

People say the St. Regis Aspen is the best, but I say W Aspen is far beyond. St. Regis feels very congested, while the W is close to the Silver Queen Gondola, and feels very spaced out. The rooms feel relaxing, and are quiet unique, although the bathroom did lack high-end features, still acceptable. Luckily I got this hotel on cheaper dates, so for Aspen this was pretty nice, but still $800 is very expensive per night, at least better than the $1,100 they usually charge. For what you get, it is unbeatable, since it is also Aspen but it is a nice hotel, highly recommend.

Just recently I enjoyed a staycation at W Aspen during the off-season. It was the perfect hotel to relax and spend time with my husband and friends over my birthday.||||The location of W Aspen couldn’t be better. With a path practically right outside the front door that leads directly to the gondola, and a local’s favorite, The Ute Trail, just a short walk up the street. A local favorite restaurant, Jour de Fete, is also across the street.||||W Aspen incorporates the history of Aspen in a retro and funky manner. You’ll see mining elements, including a large silver nugget DJ booth to represent the largest silver nugget that was discovered, and then stolen, in a railroad heist. You’ll also be taken back to the red light district of the 1870’s & 1880’s. If you think Aspen is wild now imagine it when it was rougher and rowdier with miners and prospectors getting restless, think brothels, saloons, and gambling dens. Another fun touch for me as a writer was the notecards left by my bed, comically beckoning me to pick up a pen and start writing. ||||W Aspen has four WOW suites and one Extreme WOW, paying homage to Ute Native Americans who originally inhabited the valley and can be seen in the prints and patterns displayed throughout the room. Had we gotten this room, we only would have gotten into trouble so perhaps it’s a good thing we didn’t.||||I’ve thrown many an Aspen Business Connect party up on the WET® Deck, and some of my favorite moments were when the weather was lousy. Getting into the elements makes for better connecting when there are fire pits to keep you warm.||||It’s also fun to work on the WET® Deck. I mean, talk about an office with a view! Even on vacation, staying connected to work can be a necessity, especially when you do what I do. Lounge poolside and dip into the heated pool and hot tub for distraction rather than checking your Instagram feed.||||We also enjoyed the most delicious dinner at 39 Degrees, W Aspen’s signature restaurant, Chef Alexis Torris from Dubai offers a menu of retro-inspired dishes with a modern twist. The indoor and outdoor dining spaces provide the perfect setting to enjoy $8 cocktails and sliders, making it a must-visit during your stay. I will be dreaming about those fish tacos for months to come. Fernanda took such good care of us and I liked that she shook things up by serving my birthday dessert before the entrees came.||||My stay at W Aspen was nothing short of extraordinary. The hotel’s perfect blend of luxury, adventure, and impeccable service made it a standout destination in Aspen. Whether you’re planning a romantic getaway, a family vacation, or a solo retreat, W Aspen offers an unforgettable experience that caters to every type of traveler. I’m thinking that perhaps I should explore all of the Marriott Bonvoy® hotels around the world, what do you think?

There were a few hiccups but all in all a wonderful stay! Mitzy was really great and the managers were all helpful with fixing issues. Shoutout to Dylan who drove us to the Maroon Bells Basecamp - hope you're making use of that walking stick

What an experience this was, from start to finish. My fiancé and I were only here for the weekend - once we stepped foot on the property we were immediately taken care of. The hotel itself is only 4 years old, and it is absolutely stunning. You will truly feel the hospitality as soon as you step foot on the property; from concierge assisting with luggage, through to the check-in process. We were upgraded from a Fabulous King room to a Wonderful King room with a Mountain view. The view absolutely took our breath away. In addition to that m, the hotel is centrally located in town, making getting from place to place, that much easier. In case you didn't want to walk, a car service is offered in your stay which will take you to any location within Aspen proper. My fiancé and I came during the off-season so it was very quiet which allowed for us to enjoy the best things that Aspen has to offer at a much slower pace. We can't wait to come back!

Had a great experience with family here. Super cute and bougie 5 star hotel in Aspen! Friendly staff and amazing rooftop pool/hot tub. Will go back for sure!

I had my rehearsal dinner at this location 8 years ago before it was a W and recently went back to check out the changes. Luckily the W team really elevated the property. The rooftop bar is very nice and the mountains views are of course breathtaking. It's a great spot to come with friends or as a couple. The watermelon drink I ordered was perfect and I only wish I tried more of their food and drinks. I'll definitely visit again soon!

I honestly can't recommend this hotel enough. We were greeted by Mitzi and Deidra who were so delightful and made us feel so special when checking in. They gave us a complimentary bottle of Prosecco to celebrate. Amy at the 39 degrees was so helpful with recommendations as well. We had stunning views and amazing service. I can't wait to come back!

Had 30th birthday dinner reservations at the rooftop bar. Walked in and was told, due to weather they closed the rooftop. There was no notice, or even a backup plan for this cancellation. The icing on the cake was a "I guess we can give you an ipa in the lobby for free...". I understand weather is not in their control, but giving an ounce of costumer service or a call notifying the closing would have been great.

We just checked in this afternoon for our one year anniversary. It is super special to us because our honeymoon was cancelled due to Covid, so this was our trip to celebrate. We were greeted by lovely staff, offered rose and had our bags taken to the room. Our room was perfectly appointed, the bed is very comfortable and the layout is perfect. We went and had a glass of wine on the stunning roof top deck. When we arrived back to the room, we had a very sweet note acknowledging our anniversary and a delicious charcuterie board and bottle of wine. These little touches are what makes us return to the W hotel brand. We have dinner reservations on the deck for tonight and reservations for their private dome dining tomorrow. Even with strict COVID rules in place they are doing all they can to be safe and accommodating. Thank you to the staff for their warm reception and exceptional hospitality.

Navigating a COVID getaway isn't easy and you definitely have quite a few things to account for when deciding which hotel to book for. If my experience felt top notch and that's that there were certain elements missing, I can't imagine how it'll be when my boyfriend and I go back to visit (hopefully in a post-COVID world). We opted to visit Aspen during mud season since we didn't want to be surrounded by more people than preferred, yet wanted to experience Aspen while we could. We arrived a little earlier than check-in but there were a few things that stood out to me immediately. -Location is impressive: walking distance to the heart of town. Some of the most popular shops and restaurants were within a five minute walk. -Adjacent to a ski slope: I would say that the W can fall within the area of ski in/ski out property. -W trailer: So freakin' cute and a great social media spot. In a covid free world, this is where they serve coffee and other small bites. -Aesthetic: Ughhh loved it so so much. The lobby has these very Frank Gehry steps and the use of wood and metal was divine. Perfect for a quick photo op for your 'fit of the day which I did every day lol. To the right is check-in and behind the desks is a gorgeous botanical wall with rows of live air plant terrariums. You'll also notice a mural and the iconic W adapted for the geolocation of the location. During COVID the check-in desks all had protective coverings for their employees which I thought was great. All staff across all levels wore masks throughout the property which was very reassuring. Upon check-in, Seth was very welcoming and attentive. He was informative and not only went over the guidelines, covid practices they're implementing; however, he was personable and even gave us a complimentary upgrade. So amazing and a very sweet surprise. Best part of check-in? The complimentary rosé they offer you. YES PLEASE. On the second floor is a bar/restaurant that you can just tell is packed during regular times. I loved that everything was socially distanced and tables were spaced out. If you're staying at the W you can charge to your room and of course take the drinks with you. My fave part was the metal orb that you could actually go within for a photo op. Elevators required key access in order to get onto the hotel room floors aside from the rooftop and 1st floor. I very much appreciate this so you don't have randos just roaming around. The rooms have the *chef's kiss* of a signature W look and are very modern with a mod look. The curvature of the vanity sink and cabinets were sleek and complimented the cement ceiling. The refrigerator can easily hold a few bottles and there were plenty of shelves to utilize. Room service was easy to utilize and the menu is accessible 24/7 not only on their tv but to order food as well. Everytime we ordered a bottle of rosé up to the room they always brought it chilled with two crystal glasses and a drying towel. Housekeeping was still offered and normally I would've been against it during COVID, but seeing how proactive the property was I knew we were safe. Our room was always turned around beautifully and they would always refill our Nespresso pods, and provide new bottles of water. We had chocolate chip cookies in our room one night which my boyfriend glady ate (I had one bite before he gave me puppy eyes). Our shower head was retractable and had great pressure. I forgot my loofah but luckily they have one ready for you in packaging so you know no one else has touched it. The shower and bathroom were seperate doors with frosted glass doors. The sink was elongated with a sturdy leather pouff so you could sit down as your partner was utilizing the sink. The bathroom mirror was double sided which was much appreciated when we both were getting ready. Of course you have to respect the full body mirror for those last touches. Complimentary slippers, usb and outlets alongside both sides of the bed, gorgeous tufted floor-to-roof headboard, a chaise, a smart tv you could connect to your apps and phone, fluffy robes, safe, and a massive exposed closet with plenty of wood hangers were a few other things to note in our room. Balcony doors were both accessible and great for letting fresh air into the room. Rooftop was great and the jacuzzi and pool were the perfect temperature and accessible to guests 24/7. Probably one of my highlights for this hotel since I'm a nightowl. Make sure to take in the views from their rooftop! What really saved our asses during this trip was the access to the complimentary BMW SUVs that would take you anywhere within Aspen including to/from the airport. They were 2020 models and were drop dead gorgeous. I totally recommend taking cash to tip your driver out of courtesy. By the time we checked out we just kept raving how attentive and friendly the staff was no matter where we were throughout the property. If you're looking for a place to stay in Aspen, look no further!

This hotel unfortunately did not live up to my expectations nor does it compare to the W Seattle, Miami or Beverly Hills locations. After a 4 hour drive and long work day I simply wanted to relax shortly after arriving at the hotel..to my surprise, the check in process took about 45 minutes and at this point I had become hungry as well. As an extremely health conscious woman who prefers to plan her meals ahead of time, the menu for the restaurant located in the hotel (the "Living Room?") made it impossible for me to know what to expect. We ended up going out for sushi at Matsuhisa instead. On the bright side the breakfast at the on-site restaurant was delicious and I absolutely adored my server. I was able to grab a delicious yogurt granola bowl & the iced coffee was most definitely made with espresso beans..my favorite!

Came here right before Christmas and had the best time! The hotel was super clean and accommodating. It was decorated so cute and so modern. They had complimentary water bottles available at all times for the guests' to grab on their way up to their rooms. Everyday they had a complimentary drink as well (Rosé). On our last night we had a surprise knock on our door and were gifted a complimentary charcuterie board and champagne. After our stay we recommended this hotel to all of our friends and family.

Amateur hour staff and amenities--would steer clear of this hotel and choose one of the alternatives in the area

Talk about a great location if you are a skier, the W is at the base of the lifts. For this reason alone it is a great place to stay. The W is trendy in a W sort-of way with a design where you walk into the bathroom counter as you enter. While I appreciate it is not a staid hotel of your parents, there was a form over substance challenge. The furniture was spartan, and the couch was most uncomfortable . Few people likely go to Aspen to work but if you do this would not be a good hotel for you. The staff were great and they did offer personalized attention which I appreciated.

Well, I stayed at this hotel while performing at one of the biggest weddings in Aspen. While there I told some of the staff that I have also performed with artist like Beyonce and Ceelo Green to name a few. When I went to my performance one evening the turn down service stole a couple of items from my room. 1) jeans (why would anybody take my jeans. 2) my toothbrush (not my toothpaste only the brush) why would anybody want these items??? They never gave me my pants. It wasn't in lost and found. I ask them what should I do they told me to call the police. I made a report with the police and they said there's nothing they could do.

Fabulous hotel and the most welcoming front desk staff. The rooms are fabulous with great amenities including toiletries, shower, bathrobes and Frette slippers, very cool design, the most luxurious bed and bedding, and so quiet. So why didn't I give 5 stars?? Because the dining was sub-par; food was no better than average and service may have been the worst - virtually non-existent. The only reason I can think of for the disconnect in hotel staff and dining staff is maybe dining is contracted out. So stay here, but eat elsewhere - anywhere else - so many great options out there.

This place is not worth $300/night, let alone $1k. Nothing about the experience was luxury. Place is dated & awkward AF. Every one of the staff I encountered really DGAF. Fees upon fees incl mislabeled fees dif from their website. When I asked them about it, they didn't care. Do yourself a favor & stay literally anywhere else.

Strange vibes here from the start. We always stay at the W if the city we're visiting has one, and this was our worst experience so far. We pulled up after a long drive and there was no valet person out front. We waited in the car for 5 minutes and finally gave in and headed to the lobby to check in. We stood in the lobby awkwardly while TWO staff members just looked at us from behind the front desk. No greeting, nothing. My husband then asked the guy checking us in if there was a valet and he simply responded "yep". OK..... that was literally the only thing he said to us the entire check in process other than asking for payment, lol. Thankfully the valet guy finally arrived and was super nice and helpful. Room was fine, but I hate the bathroom situation with only a narrow frosted glass door separating the toilet from the bedroom.

Decent rooms but pricey. Not impressive but it works fine. Great staff. Too much music everywhere but I guess that's the W brand.

The Aspen W WET Deck rooftop is an excellent experience. In particular, the bartenders Becca, Casey, and Will are outstanding. The food is quite good, and the staff is welcoming and friendly. Moreover, the mountain-views are memorable.

The bar is a great time. Carey took great care of our group. Carey the GOAT

This is been an absolute disaster of an experience. I'm a frequent customer and today I was so disrespected and the service was not to par. I have a full service dog and the head of security was out of line. Approached me and called my service dog "not true" I answered their questions as I always have and even showed her badge and they continue to hound me. Now for the service I have ordered their cauliflower every time (it's so good!) I have visited. Now suddenly they serve it elsewhere in the hotel and not my table. So we ordered Truffle fries instead trying to be in understanding that we can't order the cauliflower (even though that's what we always order) and it took 50 minutes!! I'm baffled that is what I experienced and at a high end hotel in Aspen.

I was chillin in the bar and I just have to say Kari ann was most delightful to my whole group! She was fun, smiley and genuinely kind, she deserves a raise. Maybe to even own the bar. I'm sure business would multiply ten fold! I will be coming back just because of her! She's number one!! What a woman!

A quick note to share our wonderful experience and customer service from Rebekah W after we were forced to cancel our wedding at the 11th hour because of Covid. On less than a 24 hour notice, Rebekah took matters into her own hands and created an amazing experience for both my Bride and myself. We are so thankful for Rebekah because her compassion, her incredibly thoughtful hand-written note and her attention to detail, were the perfect final touches on a weekend we will truly never forget.

This hotel is gorgeous and has top-notch service. From the moment we checked in, we were treated like VIPs. A special thank you to Kraig and the hospitality crew here. They made this a great experience.

Great service! Everyone we encountered was warm, gracious, and went above and beyond in little ways. The property is in a great location and I loved how local history was incorporated into the decor and design.

Great atmosphere and decor, plus the location is fantastic and basically ski-in, Ski-out. One of the nicest W's we've stayed in. The complimentary shuttle is a great amenity. However, like most hotels these days, the front desk, concierge and restaurant seem under staffed and/or under trained. That said, the valet and cleaning staff is on point and is not lacking. The hotel has a fun, young vibe with a lively apres ski scene. The room decor is fun and the beds are very comfortable. The only thing I'm not digging is the layout and a slight lack of privacy with the toilet and a frosted door. Also, they've automated the lights, but the controls are a little wonky and I'm not a huge fan of the lights coming on automatically for me at night, especially since the room is open plan so it comes into the bedroom as well. However, overall I would highly recommend this hotel and stay here again.

First off, the staff could not have been more courteous and helpful. On the other hand, interior design was AWFUL. The lighting was over an inaccessible table top holding the fridge. No light by the table and NO chair at said table, only a very uncomfortable couch. The best lighting was under the bed. I guess you could lay on the floor with your head by the bed and read. The barn door separating the bathroom from the room is a joke. I guess there isn't much you can do about that, but the lighting and furniture can be changed. The bed was fine, the plumbing worked and the HVAC was good. For a Marriott, they tried too hard to be hip. It's not working

WHAT A LET DOWN. I will give it to them that they just reopened, but the service tonight was non existent, we waited FOREVER and then some for EVERYTHING, drinks, food was cold, manager was not there to remedy the situation, clam chowder was served with raw crispy potatoes, the chicken Sammy was also undercooked, completely grossed out and fully charged for CRAP, waisted our time and money! Don't waist yours!

Great rooms and service awesome pool and really well done room service refills to of shampoo and others overall expensive but totally worth it I recommend u try it out

Rude. The employees were beyond rude when I popped in there this morning to ask for directions and a good breakfast spot in the area. Little did they know we were scheduled to stay at the W the next night, two rooms and 5 guests. They were so dismissive and couldn't be bothered to recommend a surrounding breakfast restaurant. I went upstairs to check out their restaurant and no one acknowledged me. Not even a hello, would you like to see a menu. The one gentleman actually shrugged his shoulders and said good luck. Im pretty sure you shouldn't work in the hospitality industry with an attitude like that. What a jerk. I will never spend a dime here. We cancelled our reservations and will never be back. My family is ambassador elite with Marriott. What a joke this W was.

I recently traveled to Aspen with a friend and stayed at the W. From the start we had service issues that continued through the weekend. First, when we got to our room, there was a toenail in the bathroom. This would be pretty awful normally, but with covid the hotel was supposed to be cleaning much more thoroughly and that clearly was not the case. The toenail was not removed until we had pointed it out to two different employees and then our room was not cleaned for a further 36 hours. It was only when we stopped at the front desk one morning that they prioritized cleaning our room. We also had an employee enter our room at 10 pm for turn down service when we were already in bed. For a W in Aspen, we would have expected much better. This hotel is 100% not worth the price of a room, not even the daily $50 resort fees and $52 valet charges.

This is my favorite adventure carried out with my 14 year old daughter and our 2.3 year old Siberian husky pets this has been my best experience in all my life it also cost me sacrifice but it was worth it in this beautiful place where many of us dream get to spend with our loved ones, in conclusion my first night I lost it in the hotel because I was still driving from Miami to have many hours but everyone happy for the adventure I liked this hotel very much therefore it was the one we chose for our stay, I could not arrive my first night but if the next day, 4 pm I managed to check in for our second night I want to thank the manager and the guy from the front for having supported me in a good agreement on the first night lost it is a luxury hotel good food perfect atmosphere and beautiful center all around so blessed to be here

Horrible service! Staff has no idea what the actual Marriott regulations are nor do they know basically anything. 0/10 don't stay here.

This was my husbands and I first time coming to aspen. Upon our arrival Seth instantly took care of all our needs. From the complimentary wine bottle, to making sure we had reservations every night we stayed. (He also emailed me the menu before hand! AMAZING) He even made sure we had a driver to drive us there. Whether it had been the BMW or the Cadillac. This was the BEST experience my husband and I have ever had with a hotel. We've been to many places but we are definitely ranking this hotel's service as #1. I can't say it enough, the hospitality was so great! We will be back.

Awesome spot to stay. Transportation to and from the airport as well as to any planned activities (snow mobiling for example) you can also reserve a BMW to drive - zero complaints awesome staff super friendly and helpful

Staying at the W for a week. Amazing resort, very accommodating. Wonderful rooftop bar and pool. A shout out to Kennedy at the front desk, who has been so pleasant!

Beautiful hotel in a beautiful location. However, our trip was made truly special was Seth Pedersen, a member of the concierge team. Seth & I got into contact about a week before our stay and throughout that week, we communicated several times and Seth really helped us plan our trip. Upon arrival, Seth checked us in and had surprised us a complimentary bottle of champagne and chocolates in the room after he learned it was our first time to Aspen. Seth was there for us all weekend, providing suggestions and offering to help with reservations, transportation, etc. The final thing he did for us was set us up with a fire pit in a secluded area of the Wet Deck to enjoy our last night in town. While I'm sure Seth does this for everyone, he truly made us feel special & important throughout the weekend. Thank you Seth. Give this man a raise!

Kerri is the reason I'm writing this review. she is waitress that works the wet deck in the summer and hotel bar in the winter is the greatest asset to this hotel. she is diligent and upbeat And reliable.

Insanely the best hotel service I have ever had. Rooms are modern yet very comfortable. Restaurant is exceptional. The staff is incredible. Top notch service. I will always stay here every time I am in Aspen. Well done to the staff.

My overall experience at W Aspen failed to impress. I'm a Marriott-loyal customer, and I have stayed at different hotels across Marriott's multi-tiered brands. W is part of the Marriott brand luxury hotels, and with a high price, my expectations are high. Pros: Location, location, location. This hotel is steps away from the gondola plaza. Or when riding downhill on the Little Nell trail, slight right to the Aspen Alps Park (Google Maps) just before the gondola station, and you'd be across the street to the hotel front door. Another thing I liked about this hotel is that the hot tub and pool on the rooftop are available 24/7. In addition to the rooftop views, open 24/7 is notable. Unfortunately, the towel cabinet was empty when I went up at 7 am. I wasn't sure why the management keeps the facility open 24 hours a day if they couldn't keep it guest-ready at all times. The BMW X5 (and X7) airport transfers are a plus if they show up! As expected for the price range, this recently built hotel looks wonderful, mostly very clean (except for a spec of tobacco or weed in the room), and has excellent amenities. The check-in was fairly easy. The food at the restaurant was decent. Con: This hotel is missing the "luxury" customer service you could expect at the price range. I've experienced better from a premium or even basic hospitality business. I believe this component is a problem and largely influenced my rating because it's the service(s) that make the experience primarily a luxury. The staffs are not attentive to details. I called the hotel a week before I arrive. I gave my flight arrival information and requested an airport transfer. You might have guessed correctly: no one showed up at the airport on my arrival until after I called the hotel. The staffs are not friendly and helpful. E.g., the staff does not greet at all. I was at this hotel for four nights, walked in/out of the building, saw staffs at the hallways/public areas; no one said hi or good morning/evening. With a smile behind the face mask due to COVID, greeting someone might be the only, if not the best, way to show friendliness. Also, no one at the front door ever asked if they could help me find an open slot on the ski racks, help stack my board, or find my board when I was heading out---that is a failure for a "ski valet" service. The ski valet is included in the resort fee, so technically, it wasn't even a free service. The staffs do not demonstrate the ability to anticipate guest needs. I would not expect this type of service if I was staying in a premium or basic hotel. But this is where "luxury" customer service comes in and makes the hotel experience different than others. Mainly because this hotel's staffs are not friendly and talking to guests, the hotel barely met this expectation. For example, only one staff, a tall gentleman, stood out and made a difference during my stay. My card key stopped working, so I had to request a new card. While a lady at the front desk helps set up a new key, the gentleman jumped in and asked if there is anything else they could do to help or I need... I just wanted a new key at the time, but his offering led me to realize that I could use a bottle of water. Such a little thing made the experience better. But unfortunately, only one person in five days/four nights. Staffs at the restaurant (Living Room) are not any better. In for a late lunch, no one asked if I need to be seated, but I asked the bartender if my party could sit outside. The bartender said yes, so my party sat at the empty patio to find all the heaters and fireplace turned off. The server didn't offer to switch on, so we requested. Then it turned out that all the portable heaters ran out of gas. This level of customer service gets worse. First, the server that came to get the order answered a question that essentially implied talking shit about the restaurant manager. I find that rude (to the manager) but hilarious. Second, I guess there was a shift change between servers after my party had placed an order. The outgoing server left without a word and did not introduce the new server. The incoming server (#2) introduced themselves and had to reconfirm the order details. After dining, server #2 handed the check upon request and never came back to pick it up. Just a little background why this is a problem, I dined with someone not staying at the hotel who insisted on splitting the charge. That someone also had to leave immediately (time-constrained). So, I just did a room-charge since we couldn't pay by credit card and waited. Server #2 finally approached us and asked if my party were OK while we were walking out. In the conversation, the server said, "I assumed you were going to do room-charge." Conclusion: After weighing my overall experience at W Aspen, I decided to give it a one-star rating. Despite its superb location and awesome rooftop hot tub/pool, the nearly $1000/night for this Courtyard experience is just not worth it.

Matt (rooftop bar) and Joe (Engineering) went above and beyond the call of duty to make our visit exceptional. These guys were so helpful. Can't recommend this place enough!

Go almost anywhere else. The service is horrible! I had to ask for silverware and more water & the one drink I had I left full (for two hours) and no one even asked if it was ok. I usually have at least 3 drinks per dinner, but had 3 slips and left it at the end of the night. The food was ok, but the food and service at Acquolina was 100% better!

We had an amazing afternoon at the Wet Deck! Kari was the PERFECT server - great attitude, fast, accurate, so helpful. Everything we requested she brought with a smile. We will absolutely be coming back sometime soon!

Gearing up for my stay at the hotel during the busy Memorial Day weekend, Seth was extremely helpful providing me with great suggestions and ideas for things to do not only at the hotel but in Aspen area. His insight as a local was invaluable. He was very thorough with a goal of ensuring my stay would be a 10. Thanks Seth!

Terrible service. One of the worst experiences of my entire life. Atmosphere is nice I enjoyed that but I just can't get over the service and the rudeness of our waiter. She called friend fat and told her not to order the meal she was planning on. "U sure you don't want the salad?" How rude!! Food was dog shit too.

5 star property and experience. The rooftop pool team took great care of us for the length of our stay - Jackie and Sara, in particular. The food options are reasonably priced, and scrumptious. We felt at home and could not thank the W Aspen team more for a relaxing vacation!

Beautiful hotel, rooms and services! You can rent a bike (for free) for the day to roam around the town! The rooms are really nice and the people who work there are so friendly! Would highly recommend!

Very very impressed with everything here. The staff was over the top friendly, accommodating and generous. The hotel is really nice and feels very safe and clean. I have nothing bad to say about my experience other than it was very difficult to leave!