THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel

I stayed at the Midland recently in Nov 2025, while in Chicago for business. I selected it because I prefer Marriott hotels (platinum elite Bonvoy status), and our office is literally in the building next door. The JW and LaSalle were sadly outside our approved price range. For anyone who doesn't want to read my full review, here is the short summary - this place is a DUMP. Nowhere near worth the $300+ per night cost during my trip. I'd put this hotel in a tier alongside a Motel 6. I would only stay here again if the rate was closer to $100 per night. The location of the hotel itself is fine. Steps from nearby Quincy station if you want public transit, plenty of nearby restaurants and coffee places. My first impression upon arrival was one of confusion. I walked in what I thought was the front door (and actually really is), only to find myself in the middle of an extremely busy bar. I looked all around and could not figure out where the check-in desk was. Looked for signage and found none. I meandered about aimlessly for a few minutes and finally walked back out to the street. I decided to look for another entrance and found one, just west of the main entrance. This other entrance sidesteps the bar to get to the elevators, as I found out, and from there I was able to locate the check in desk. This design is DUMB. Had I chosen to weave through the busy bar to the back corner, I would have ended up at check-in, but I had no reason to think I'd have to walk through a bar full of people to get to a check-in desk. For pete's sake Midland, please hang a brightly lit 'check-in' sign with a neon arrow or something, it's not obvious where to go!! Also, due to the check-in desk being literally steps from the bar, you'll have to yell at the staff member, since the music is so ridiculously loud. My room was unsurprisingly (always the room I get when I book through our Firm's travel agency) was directly across from the elevator bank on that floor. Apparently Elite status means nothing at the Midland, nor do my preferences in my Bonvoy account. (see more info about my room experience under Rooms) Overall, I would not recommend this hotel to anyone (unless you can get it for $100/night), and it is an extremely subpar Marriott property. While it was a convenient location for me, I'd rather choose another Marriott option next time, even if I have to be blocks away. There are just too many negatives with this place.

We thoroughly enjoyed our stay here. The lobby is a tad small and took us a second to find our check-in desk. I was pleased with the room we were in. It had a nice view, a comfy bed, and a decent amount of space. The bathrooms products were also really nice, compared to other Marriott hotels. The front desk and kind and helpful. We had no major complaints. Not even the train, but then again, we were on the top floor. Although, one small thing popped up: we couldn’t find ice on our floor. It is on the 6th floor, just to the right side getting out of the elevator. We had a good time here.

I stayed at The Midland in Chicago and honestly had such a great experience. The staff really went out of their way to accommodate me, and I appreciated it more than they know. A special shoutout to Christopher — he was an absolute delight. Super helpful, patient, and genuinely kind the entire time. Little things like that make such a big difference when you’re traveling. Overall, the hotel was comfortable, clean, and the vibes were on point. I’d definitely stay here again. Highly recommend!

I have stayed here many times when visiting from NYC but our Chicago office is close by. I checked in around 8pm and let check in (a woman named Q) know how tired I was from my kids, travel etc and she went out of her way to find me a room in a corner where she felt it would be nice and quiet. I got the much needed good nights rest thanks to her thoughtfulness. My cleaning lady also went out of her way to check on me multiple times to see if needed anything extra. I always receive thoughtful and personal care from the staff here. Much appreciated!

First time in Chicago and I booked a 3 night stay here recently. The pricing was really good for the area and o really liked the location. It was in the downtown area, not close to the river but it wasn't too far. The lobby and bar area was nice and modern, well lit. It had a really good vibe on Thursday night. The bar made pretty good drinks nothing special, but prices were outrageous (craft cocktail prices). The staff at the front desk were helpful and professional during our stay and after. Our room was decent, you can tell they tried you make it modern but missed the mark. It had everything we needed except for a microwave. They did have a microwave down in the lobby but who wants to take an elevator all the way to the lobby just to warm food and go all the way back up. You could see edges of the carpet, we had no view and the bed wasn't that comfortable to sleep on. The pillows were really flat and didn't have any comfort to them. Positives were that the room was clean and the a/c worked well given the high heat days we were there. Overall it was a good enough hotel for the value, in a good location, i would probably stay here again.

I had a very mixed experience during my stay here. My colleagues and I took up six rooms, and we all had similar comments. The rooms are small, and have not been updated in a while. Cleaning staff did a great job, as did the rest of the hotel staff. The wall panels on my desk were screwed shut, so I did not have a plug to plug in my laptop or accessories. This made it very difficult to work in my room. The restaurant downstairs: the food was good once it finally showed up. The service was not good at all. The waitress was rude and rushed us, even though there were no other tables, I went to sit at a high top in the bar area, and was chased out by our very rude waitress. Every table in the bar was empty, and I literally just paid the restaurant. Since my desk in my room wasn't an option to work at, and now the bar area wasn't an option to work at, I went to a different hotel where my other colleagues were at and worked from there. Needless to say, we did not buy anything from this restaurant for the remainder of our time in Chicago. I would not go back, and neither would my colleagues. The gym was okay. The treadmills sounded like they were grinding rocks. They clearly either need maintenance, or be replaced.

I stayed at The Midland Hotel back in October for business and I was blown away by the customer service. I had a minor issue arise at check-in and Chaad Robinson went above and beyond to resolve the issue and maintained clear communication throughout the process. Along with the superior customer service, The Midland Hotel was in a very walkable and great location within Chicago. The room was clean and well maintained and quiet at night. I would stay here again in the future.

Thank you for your hospitality and friendly staff! The rooms were comfy. I enjoyed having the slippers and robes. Overall a quite room and spacious. The shower was phenomenal with plenty of hot water ans great water pressure. The complementary morning coffee was a nice touch. If we can add almond or oat milk, that would be much appreciated. The location was okay. I felt most of the restaurants were out of walking distance. Parking in this area is expensive. We tried multiple lots and it was at least $65 per night.

This is a beautiful hotel. The lobby is gorgeous and s the rooms were great. Remember that it's in an old building so the layout is a tad odd, but it's charming. The decor is minimalist and modern, but it was clean, the bed was comfortable, I had a Nespresso in my room, and the location is fantastic.

Lovely hotel. The rooms are spacious & beautiful. We got an inner room with spectacular views of the fire escape. I thought it was super sexy especially when we FELT the rumble from the L train. It was our "Sexy L train Risky business" bonus. The bed was super comfy & ac kicked cold, everything was honky dory till we didn't have any water & had to take a bath with a bottle of water & a towel just to leave. Sorry, but when a HOTEL water shuts off for no reason, it's a total fail. Do not recommend.

Nice older hotel is near the Willis Tower and a few blocks from the river. The El on the west side of The Loop runs nearby. The room is spacious, though the water closet is so small you can't turn around in it. The main bath area is good. The white and black vinyl headboard, bench and chaise are cheesy, and looks like a '60s decor. The view of the tracks is fine. Hearing the El is like hearing the fan of the AC/heater blow for a moment. Two large windows are great, tho I kept one shade down since it faces an office building and I can see people in their offices. The refrigerator is not stocked, thank goodness, because it's full of leftovers! A large desk with small storage areas are nice. There is lots of space to open suitcases. Checking in I mentioned that I'm a coffee drinker, so a drip coffee maker was brought up since the rooms don't have them. The lobby was rockin' on a Tuesday evening with lots of seating and a bar that were full of people. When booking inquire about room size as all rooms seem to be different, but adequate.

I had an exceptional experience at W City Center. The hotel's central location in the heart of Chicago made it ideal for sightseeing, especially for first-time visitors. The staff, from the front desk to the housekeeping team, were incredibly friendly and accommodating throughout my stay. Overall, it was a delightful experience that I would highly recommend to anyone visiting Chicago.

Nice clean hotel in the loop with affordable prices compared to those hotels on Michigan ave. Stayed here with my sister for a weekend trip to Riot Fest. Less than 2 blocks from the L, a Walgreens a block away, McDonald's on the corner. Great central location. Rooms were very clean and designed well for a small room. The bathroom was small especially the sink which reminded me of an airplane bowl and no lighting in the tub area. I chalked that up to it being an old building and it worked just fine. The lobby is gorgeous with a two story ceiling and lots of comfy seating. We ate breakfast in the restaurant once and it was fine. We opted for corner bakery for another breakfast and had lunch and dinner offsite. Great all around hotel, felt safe, was quiet and clean.

I would pass on this hotel. It's funny..the only reviews that said this hotel is "modern" was reviews from 1980 lol jk. Yeah this hotel is pretty dated to put it lightly. The moment I stepped thru the door and smelled the air I knew it smelled funky. Not sure who picked this scent for the hotel but it does not evoke any sense of luxury accommodations. There is no valet parking or any kind of curbside service you'd expect from larger hotels so you have to park in the garage which thankfully isn't too far away. The rooms are not well lit and the shower was a slow trickle. The view is looking into another building so I had to keep my shades down. There is no signal on any of the channels so when I called to ask they said they are "still working on it" but it's been 2 days so far. As I'm writing this review my desk chair doesn't hold its height and falls to the bottom within 2 mins while my feet are resting on the carpet that's wrinkled beneath the desk. All night long I can hear the train whizzing by so I don't think I'd rebook this place. The bed does seem very cozy so that's the saving grace!

I booked the "Wonderful" King room. Plenty big! Bathroom was spacious and windows had nice city views. The train comes and goes, but it's like white noise! Pros: -Comfy bed -View -Proximity to public transportation and fun things downtown -Bar and restaurant downstairs, but did not try -Friendly staff Cons: -if you don't like modern style, this isn't for you (I didn't mind) - the bathroom has a slide door so privacy is limited -the TV was oddly far from the bed -offsite parking is pricey, but all of Chicago parking will be Overall I'd stay here again if I wanted a nice downtown experience.

I got married recently and chose the W as one of the hotels for my block for wedding guests. I worked with their events director, and the team really helped make sure everything was perfect for my wedding weekend. They allowed us to check in early for our room, gave us a suite upgrade & included champagne in our room! The junior suite was a good size. It had two bathrooms, a walk in closet, and a separate sitting area with a couch. For those who didn't get a suite though, their rooms were pretty small. They also set us up in one of their conference rooms and converted it into a "glam room"' for hair and make up. The room was SO cute and was perfect for getting ready. I didn't like that they required us to purchase food through them though- it was incredibly expensive. So it was a bit of a pain to have to go back and forth between our suite and the glam room. The stairwells were also perfect for doing our first look. We got so many stunning photos. The bar was great to meet up with all of our guests. I loved that they displayed our names on the monitors too! They don't offer parking on site, which made it difficult for those who drove in.

I was here for a three night stay for a conference. Overall, the hotel is fine. My room as clean, but very small. To be in a room for a three night business stay with no closet or dresser in the room was pretty off putting. The hotel itself was nice. The fitness center was better than most. Food for lunches and dinners ranged from ok to underwhelming. The hospitality staff were excellent though. Overall, I would most likely not rebook here again.

My recent experience with the W Hotel was disappointing, to say the least. The outdated appearance and poor cleanliness, including damages, stains, mold, and a broken mirror, were immediate red flags. Despite the manager's friendliness, the overall quality did not align with the W Hotel's standards. Opting for a nearby Marriott, which was in better condition and at the same price, seemed like the right decision. What added to the frustration was the reluctance of both the W and Marriott to cancel the reservation, charging us for a night we didn't use. The process of contacting Marriott and speaking to two W staff members was unhelpful and aggravating. As a longtime Marriott member, the lack of consideration was especially disappointing. Expecting better commitment to brand reputation.

I loved this hotel! It's very nice and the rooms were spacious. Well, at least the one I had. I haven't seen the others. Lol I received a complimentary upgrade. The hotel contains a restaurant, bar, hair salon (dry bar), and many other amenities. Whenever i return to Chicago, I will try to stay here again.

Stayed three nights, only had hot water for one. Asked for it to be fixed multiple times. People working front desk shouldn't be in hospitality industry because they lack any hospitable nature. Rooms are tired & depressing. And mine wasn't even cleaned the second night. They also don't have any kind of store / gift shop to purchase, like, a water bottle or Tylenol. Won't be returning. Only positive is it's in a good location, but recommend staying at the JW across the street.

Had an amazing stay at the W! Muhammad and Fatima and Darrel were absolutely lovely! The lobby bar is an excellent place to catch a quick drink or have a little meeting. The small bites are great before dinner or before heading out The rooms are spacious and I had a walk in shower and large vanity to do my makeup before my meetings. I enjoyed the view and also the location was in good proximity to cloud gate (bean) and Willis tower (sears). Very comfortable stay!

I'm so annoyed with this hotel, I decided to write this review from the plane after leaving this morning. Don't be duped to stay here if you are looking for any quality experience. Instead, choose the JW across the street for the same rates. Firstly, for $400+/night, you would expect more from a room of this cost. Secondly, this location is W only in name. Nothing about it says luxury travel. The rooms are extremely outdated, dirty and tiny. The AC blows wet, smelly air. There is also an odor throughout the hotel from the air fragrance spray they use which attacked the senses in a very unpleasant way. While the check in/check out was pleasant enough, bar staff/service was hit or miss. The food seems to be microwaved or out of Sysco bag. What finally threw us over the edge was asking for an espresso but being told they couldn't make us one... only an espresso martini... at 4 p.m. in an empty bar. I'm an elite member with Marriott. I will make sure I tell all my business and personal relations to stay away from this hotel when visiting Chicago. While the hotel is located in a spectacular area, there are many, many more superior hotel choices available within blocks.

My friend and I stayed in the W Chicago City Center for the Chicago Marathon. The hotel is in a beautiful historic building with amazing architecture. Go to the second floor of the lobby and look at the beautiful ceiling. Our room was a good size with a comfortable bed. All of the amenities are there. They even brought us up a microwave when we requested one. Staff was super friendly and accommodating. There is a large bar in the lobby with several comfortable lounge areas spread out throughout the first floor. There are just two issues worth mentioning. First the bar is right when you enter the lobby and takes up the majority of the space. You actually have to go around the bar and head to the back of the lobby to get to the check-in desk. It wasn't visible when we first walked into the lobby and because it was so crowded at the time it took us a few minutes to figure out where the desk was. Second, even though the area is good, it was in the middle of mostly office buildings so a lot of the restaurants were closed on the weekend and early during the day. Even the closest Starbucks was closed Sunday morning when we really needed coffee. It is an easy walk to Michigan Ave and lots of shops and restaurants though. Overall it's a beautiful and comfortable hotel close to many attractions in the city.

In Chicago for a work trip and stayed at the W Chicago City Center. The hotel is within walking distance to a lot of restaurants and entertainment. The staff was very friendly and welcoming. The single room was very spacious. The bathroom however was very small and didn't leave much room for maneuvering around. The bathroom was not the cleanest. There were small pieces of hair left in the shower that I did not see until the last day. I wish the room had a small refrigerator instead of two safes. Overall, I enjoyed my stay at the W.

Where do I start ? This hotel is awesome. From the moment you walk into this grand foyer lobby area is magnificent it responds of a old playhouse. The staff was very friendly and informative to me. Visiting form out of town and ask about good places in area to eat and the woman that checked me in was spot on with her recommendations. Thanks so much. Requested a room on a higher floor and they accommodated me perfectly. It was near the elevator and I thought it would be a problem but I didn't hear a peep from the elevator traffic. I plan to return in a few months and can't wait to stay here again. And very convenient to everything in the downtown area including the Sears Tower. HIGHLY RECOMMEND THIS HOTEL !!!

Hubby and I came down for a weekend in Chicago and decided to do something different - so we chose the W. (having points didn't hurt) We had a junior suite, which was great for space. It had a separate sitting area as well as an additional half bath (sink, mirror, toilet) so we weren't tripping over ourselves in the bathroom. Our room even had a walk-in closet. We could have used some drawers to put away some things for the weekend, however. When you arrive, you walk right into the bar. Back in the past, when it was hopping, it was definitely an experience. Now it's like walking into a bar at the end of the night when most folks have gone home. The mood lighting is there but the people aren't. The mood lighting continues in the elevators which were crazy dark (not all of us have the eyeballs of a 20 year old). I genuinely enjoyed our stay. It felt unique and was perfectly situated to easily grab the El or walk to a show - but it wasn't luxurious if that is what you're expecting.

The lobby of this hotel is beautiful. And that's about it. Hang out get some drinks. That's all they're good for. They never answered the phone. We call for hours. And then when we called to do a complaint they basically said oh sorry you'll basically have to go downstairs and try to find some food. They didn't even take a formal complaint. Definitely stay someplace else downtown. The rooms are not nice. It's like they renovated the lobby unless the left the rest of the hotel to rot. They also had no valet. We had to figure out our parking situation for ourselves. It's a Friday night. How is that possible?

Worse place ever save your money there are other options. They wouldnt let my significant other in the room as she got to the room ahead of e. We were celebrating her bday.She had to wait at the bar. U called the operations manager with no response nor a call back. All i was looking for was acknowledgement.

Cockroaches in room! This is the smallest, dingiest, rundown room I've ever been in. I called down to the front desk to switch rooms and they told me "they're all exactly the same". There were roaches in my room when I woke this morning and they haven't done anything to rectify the situation

Hotel was fine. The rooms were small, but clean and the staff was wonderful. We were staying there for a wedding and the W delivered a very nice venue for the event. Restaurant was not great, as the breakfast was sparse and priced a few bucks higher than the sister JW Marriott across the street. So do yourself a favor and walk over there. Though there was complimentary coffee in the lobby, our room could've used a coffee maker. Nice business location. I would stay there again when visiting Chicago.

Just completed a 4 night stay at this very mediocre hotel. I thought The W hotel is supposed to be a luxury chain. Alas, I was wrong. To begin with, we arrived at the hotel at 2:30am due to a flight delay. I realize most people do not check in at this time but nobody was at the front desk and once we managed to find someone to help, it turned out the computer system was in the middle of some sort of update. We could not check in and we had to sit and wait over 30 minutes to get into our room. The clerk barely acknowledged our existence, not even offering a glass a water much less any kind of way to rectify the situation. Not what I would expect at a luxury hotel. Furthermore, once we got to our room, it was extremely dated and downright gross. The bed was fine but the water pressure in the shower was non existent. We were told this room was an upgrade, can't imagine the condition of a standard room. Also, the hallway carpeting was ripped and stained. This is not a luxury hotel by any barometer and short of the fantastic location, I would not recommend a stay here. Wish I had read the reviews before booking, my bad for assuming a W was a good choice. I doubt I will stay in this brand going forward even though I am a complete Bonvoy devotee.

Beautiful building, the hotel staff was friendly, and the hotel rate was fair. Also, quite an incredible lobby bar. However, the rooms can be loud enough to miss out on sleep. The bar also does not appear to be overseen by management. So come here if you want to be over-served and obnoxious! You will fit right in! Enjoy.

Stopped in for a quick lunch on our way to a boat cruise. We were greeted by a gentleman in a very sparkly silver and black blazer-which was perfect for NYE. We ordered a few things they said that we could have to our table in 15 minutes since we were running late. The cavatappi pasta with chicken added was cooked to perfection, the sauce was delicious and the added chicken was a great compliment. The turkey avocado sandwich was full of turkey and avocado, it was a great portion of food. The pesto fried that came with were our favorites. The setup, furniture, walls, ceilings were a typical W Hotel standard: Colorful, sexy, bright, enticing and fun. Can't wait to go back!

The bathroom is super small. When taking a shower you can barely move your arms and the toilet has no clearance between sink and toilet. The bed was comfortable. No coffee maker in the room so plan ahead if you like the morning cup of coffee before starting your day. Location is what this hotel is all about. That's really what you're paying for here. In the loop, theater district walking distance from the opera, theaters and more. Staff was friendly as well. Always nice to get greeted by staff. On making the reservation, we opted for a non refundable fare and someone got sick and when we tried to call to make changes (to any date that would work for the hotel) they denied the request. Part of the terms, I get it. It would have been nice for the hotel to move the reservation to any other day of their preference but it was their right to deny the request. Overall it was okay. I would not repeat the stay and try something new next time

This is a decent hotel for a downtown stay! I was in a fairly spacious room that I enjoyed. The housekeeping staff was especially great. Our room was so clean and organized when we returned. The lobby is essentially the bar, and which kind of sucks. There were times when I'd go downstairs to meet a delivery person in the lobby and I was in my pajamas while everyone is mingling and drinking. I have mixed feelings about the elevators. It is SO DARK in the elevators that I nearly feel unsafe and disoriented. But it definitely has an "W" ambiance to it. On one occasion I had to help a fellow guest find the spot to place their keycard to use the button because it's hard to see in there. All in all, decent stay.

We still had a bad smell thru out our stay but the service here is really great. The staff deserves a four star for sure. Everyone from the check in girl To our sweet house cleaner, the guys in the bar and.... wow... the people cooking the pizza and delivering it to us every night! Anything service here is super, the room itself is eh.. ok. I'm surprised, as I always is, that there is no re stocking of the mini bar. Dear hotel owners, if I buy something it probably means I like it and would like to buy it again. Yes, we would come back :)

Very cool looking property. Love the internet tv-allows one to log into Netflix or Hulu account via in room television. The staff was friendly~although I'm still waiting on a pot of tea I ordered last week... The decor is modern and the hotel has a youthful vibe. The white furniture is quite chic, and the honor bar is well stocked. Lots of circa 20-year olds staying at the hotel to celebrate Saint Patty's Day. The towels were soft. Enjoyed listening to rain sounds on the Homedics device. Lots of restaurants and shops nearby including a Target and a Macy's-the location is ideal.

Based on the outside and what I heard, i really wanted to like this place. And walking in, I did love the ambiance and the first floor looks. The lounge, bar and main entrance area are amazing and show stoppers that make it perfect for pictures or just hanging out. But beyond that, well, that was pretty much it. Overpriced rooms and very basic rooms. Pro's: - Staff was fantastic - Bar and main entrance area are great - First floor has a barber shop and salon, very convenient Con's: - Rooms are basic with small upgrades, even the bathrooms were pretty basic from what was expected. - Overpriced, compared when i looked at hotel rooms nearby (but had friends staying so decided against my gut, oops lol) - Too simple for the price

Went to this location actually for a Halloween party slash Fashion Show event it really lacks curb appeal because of the homeless tends to gather on the side of the building and no security or anyone in the building seems to care And the event pretty much was in the 48 area Plus on a second floor inside of the greatroom which held the stage for the fashion show downstairs was L shaped bar area so beautiful in the back of the room was setting for dining I'm assuming DRINKS are very expensive in the bar that's a glass of pineapple juice was five bucks

Picked this hotel for a conference and stayed for about 5 nights. When I walked in I really liked the bar and lobby. Check in was super quick and the staff were all very nice. We got some drinks at the bar, espresso martinis and wine which were all great. I liked this hotel, but it wasn't as nice as a regular W hotel. The room was very clean but it didn't have all the amenities I was expecting from a W. The room had a tub shower instead of a standing shower, there was no mini bar just a mini fridge, and no spa (although there is a dry bar on the bottom floor). Obviously I don't really need any of these things but it's what I expect at a luxury brand. The only problem was that we asked for our room to be cleaned and that never happened. I would consider this hotel more of a standard marriott or even a Renaissance but not a luxury hotel. Still overall a great stay!

I'm torn because this is a very nice hotel but I simply cannot justify the price. I absolutely love the decor and oh man does the entrance impress. Even if you never stay here, I insist that you enter the lobby and see the opening view of the bar. Unfortunately valet parking our car for the night set us back $68. Room service was pricey as well. I was pleased though that they threw in gummi bears gratis. I primarily ate brussel sprouts, which were fine. The W was also able to provide a crib for our baby to sleep in. That being said, if you're going to spend money on a W hotel, don't bring a baby. We never left the room! Check-in and check-out were smooth and painless. Much appreciated!

6 wings for $13 is good. We got the 'Old Fashioned' wings the flavor was very subtle, chicken fried a little soft so I'll give it 5/10. Ask for Jose he makes the absolute best lemon drop martinis sub the vodka for tequila and you have a hit. Parmesan truffle fries 7/10 so good with the ketchup.

Decent place. I think it's better than a lot of other hotels in the area, but it's a bit disappointing compared to the W on Lakeshore. This location feels like a bit of a downgrade from the Lakeshore location. It is currently under construction, so maybe it will turn out being much better.

Like other reviewers, I had always thought of the W Hotel chain to be modern, luxurious and exclusive. The W Hotel that we stayed in was not this at all. The photos of the outside of the hotel and the lobby looked nice so I didn't think to search for further reviews. We were staying here for a wedding nearby and found a decent rate of $150. I had booked a "wonderful room," which I thought sounded like a better than average room. Also, I must note that when I booked this room online, I had the option to select a check in time, ask for a room on a high floor, and near an elevator. I was also supposed to be able to check in with my app so I didn't need to wait in the lobby. My app would not load the room key, and when I checked in with the desk, they gave me a room on the 4th floor. We walked into the room and it was around 445pm. We were in a bit of a rush and I was annoyed that my app wasn't working. They should have had more than enough time to clean up rooms and distribute them to meet my expectations. We were on a low floor, in a teeny tiny room. Probably the smallest room I've ever stayed in. Nothing "wonderful" about it. It was not near the elevator and we did not end up checking in early. Not a single request was met. I'm pretty sure it was the cozy room or whatever they nick name their standard room. Additionally, we were going to a wedding at the building next door and they didn't have a single umbrella for us to use. It was a complete downpour and too close to Uber. This is unacceptable. My husband wants me to make a comment specifically about how small the bathroom was. The toilet paper was actually under the sink. My husband hit his head on the sink. The kleenex box was also under the sink. It felt like an airplane bathroom and I'm actually shocked there was a shower in there. I'm glad I had my hair blown out before because there was nowhere to put a hair dryer or makeup in the bathroom. Pretty exterior and lobby but do not expect much from these rooms. They were bare bone. Also, a week before the wedding, we checked out the rate to see if it had dropped and it actually went up to $650. I certainly hope that no one paid that much to stay here because I have stayed at the JW Marriott across the street and it is much nicer. Not even comparable. The W Hotel was what I expect a hostel to be like while traveling abroad.

Stayed here for one night. The room was tired but doable for a night. I picked this location because of the location of the L. I was looking at the Westin magnificent mile as well. This hotel did the job. I booked a wonderful room and I think I was upgraded to a spectacular room with a large bathroom and two windows. I read many reviews saying the bathroom was tiny and so was the room so I was pleasantly surprised walking in. I think the Westin would have been nicer. The L was super convenient. Close to the Willis tower. Not far from millennium park either. We were able to walk to many sites. We took the L from the airport and back, the United center for a concert and Wrigley field for the cubs game. It was very convenient. I will say since this is considered the financial district (I think?) there is nothing open at night with the exception of McDonald's attached to the hotel with a walk up window. When we came back from the United center the train was packed and everyone got off before us and we were left riding the next few stops by ourself. In the future I'd pick mag mile instead.

I am a SPG member so my rate was great and I receive all the SPG perks (free stuff!) so my review may be a little biased. Our room was much larger than I expected and the TV is set very high in their entertainment center/office area but it wasn't anything that would cause a neck injury like a previous review said. Rooms in NYC hotels are MUCH smaller. My room had a well stocked mini bar and (expensive) snacks available. FYI there is a 711 across the street and a Walgreens on the opposite corner so you can stock up there! Lobby has water and a self service hot chocolate bar! There is a gym on the 3rd floor which I did use! It's not a full blown gym but did have 2-3 ellipticals, brand new treadmills, 2 free weight areas, yoga mats, Bosu balls...! A very large and clean bathroom stocked with amenities and a shower. Water, towels and disposable headphones are also provided. There is NO POOL but they do not advertise a pool - another review said they did. While they are renovating their grand lobby they relocated their bar to level P but when we stopped on P to check it out, THERE WAS NO ONE THERE. There was a bar-ish area, chairs and tables and it looked like it could be nice buttttt there was no one there. We left before we experienced a moment like in The Shining. Being from NY, walking isn't an issue for me. The W isn't very far from anything! 2 blocks to the Willis/Sears tower, 5 blocks to the Art Institute and 6 blocks to the Bean!

Stayed here on a business trip and the room was clean, maybe a little small, but clean. I just wanted to rave about the staff - I had such a good experience with every person I spoke to at the W. Front desk folks were so kind and helpful. The bartender got me a tea for no charge while I was waiting to head to the airport - I wasn't even sitting at the bar! The cleaning staff were all so sweet and the doormen, too. Lastly, had a quick little breakfast bowl at the little restaurant off the lobby and it was delicious. While I wasn't there for long, I enjoyed my stay!

Located on Adams, near the Orange and Pink trains, this hotel has a grand hallway with a fascinating bar. The check-in area is on the left side of the bar and towards the back. There are often events on the top levels for public and private events. There are public bathrooms on the lower level and second levels. Today I am attending Style Chicago's event for fashion and food. The ticket includes all you can drink and appetizers. Great for girls night with drinks.

I stayed at this W for one night on a business trip. I arrived late in the evening and was looking forward to a quick dinner and a nice cozy night's sleep. Because it was the W and located downtown in Chicago, I expected the quality of the hotel to be really nice. But to my dismay. I was really disappointed with the quality of my room. The room was awkwardly shaped and the bathroom was oddly shaped too. The bathtub was very hard to step into and the tub's coating was peeling off. It was kinda disgusting stepping into because the bathroom generally didn't feel clean although it was obvious that someone had cleaned it. The toilet also had a slow flush. If it wasn't so late I probably would have went to the front desk and requested a new room. I just powered through the experience instead. Thankfully, I only spent one night there. Otherwise, I totally went have gone across the street to the JW Marriott. I have spent a week there before and it was absolutely amazing. On a positive note the bar food is tasty.

If you ever wanted to spend the night in an airplane bathroom then this is the place for you. Smallest hotel room I've ever stayed in. It's so small you have to sit sideways on the toilet because the walls are so close together. And there is no soundproofing, I could even hear my neighbors putting their clothes on hangers. Definitely would recommend staying somewhere else.

I stayed at the W for one night for a meeting I had at the nearby Willis Tower. The rooms are cute, but very small, which I suppose is pretty typical for hotels in a major city. The bathroom in particular is tiny and had the most impractical sink! I feel like an old lady when I complain about stuff like this but the sink was really more of a bar sink and water got everywhere when I washed my face. I tried to lean farther over but then my head nearly hit the shelf attached to the mirror! My only other gripe about the room is the noise from the L. With that said, maybe I fell asleep or maybe it stops running at night because I didn't notice it after a while. While the hotel is convenient to the many office buildings in the area, the neighborhood itself is DEAD at night. There isn't really anything open past 8. Even the closest Walgreens closed at 7! Yelp said Revival Food Hall was open until 9, but when I arrived a little past 8, everything was already shut down for the evening. Could it be because it was 19 degrees out?? In any case, I ordered salmon and truffle fries from room service which came out to $65 after service fee, tax and tip. Too bad my dog wasn't with me because I could have ordered a $51 filet for him as well. I liked that there was a complimentary hot chocolate bar in the lobby, but the cups were the size of shot glasses. I don't think I would stay here when I'm in Chicago again. There's a JW across the street which I'll try instead.

Location is good and staff is pleasant. That's the good. However, this is easily the worst W I have ever stayed in in terms of condition Marriott needs to ensure that whoever owns this hotel invests in a serious facelift. Places like this can kill a brand. The hotel is dank and grungy and old. Carpets are nasty. The water pressure is extremely poor, bathrooms are gross. There are so many choices in Chicago i would not stay here again.

First importance, can I sleep at night? Yes, there is practically no street noise, practically no noise through the door, absolutely no noise through the walls/ceiling/floor, the bed is fine, and few lights that can't be mitigated. Second, is there good Wi-Fi and is it free? Yes, the Wi-Fi has been strong once I got it setup, which was instantaneous on my laptop, though it took some time (trying different web addresses) to get the login to appear on my phone. The location is also great, a short walk from Monroe CTA stop. The room is clean and has few spots that are damaged. Oh, and you don't have to walk through the bar to get to the lobby, there is a second door at the edge of the awning.

This is a nice boutique hotel in downtown Chicago. Everything was brand new and modern. My room was a bit small, but had everything I needed including a decent-sized tv, cable, plenty of plugins so I charge my electronics, a nice comfy bed and a clean bathroom. No complaints. Downstairs, the front desk was helpful giving me directions and answering a few Chicago-related questions. Just FYI, I did see a pool and fitness center advertised however I didn't use either. If you're looking for a nice place in a good location, the W is a good place to be.

Excellent stay from start to finish. Just a few very minor hiccups (more on that to come). I had a long evening of travelling (despite a short flight). I got to the W Chicago City Center close to midnight and was greeted by a very friendly woman by the name of Tamika. In chatting with her (and revealing it was both a business trip and my birthday weekend) I was upgraded. What a surprise! A lovely gesture by a wonderful person. Upon arriving to the room I noted how spacious and stylish the 21st floor room was. Three large windows, ample bathroom space, a chaise lounge and a comfortable queen bed. I ordered room service and in less than 30 minutes it arrived. Great food, excellent service. The hotel itself is centrally located in The Loop. A short walk to N State Street with the various shops and services one needs (including the BEST Nordstrom Rack in the United States. I'm serious). Be sure to pick up snacks and water from the nearby CVS or Walgreens because $8.00 for a Kind Bar is not the wave. Please! The hotel's entrance is a bit small - with the bar immediately front and center and check in desk to the left (with elevators immediately behind). It's also a bit dark but you can navigate it safely. The only cons: - I'm allergic to very cold spaces by way of air conditioning. I had to switch the AC off but with the warmer temperatures it was a bit of a doozy to get the right temp indoors (I love everything about summer but can't deal with very high AC) - The bed was comfortable and cool but the top duvet was very thin. Cold room + thin linens. But that can be solved by having an additional blanket. Not a make or break situation.

I will truly never be able to say enough amazing things about the service we received for my wedding 3/19/22 at the W Chicago City Center!! From our first tour they clearly were the best option and showed the best service- Our tour was so much better than everywhere else that I was nervous it could just be a show that one time, but the W continued to go beyond my expectations throughout. The price point was great for what we wanted and they were so flexible. When we had last minute COVID drop outs, they came up with the idea to send those plates upstairs to our babysitters which was so sweet (made us look quite thoughtful but was actually their idea!!) I also felt I could be really transparent about money and where we wanted to spend/save which I think is really important for planning such a big and expensive day like this. Jill Natale is an example of incredible customer service!! She kept me calm through the whole process and made so many things we asked for happen- anything we asked for she immediately tried to make happen for us. I don't think I ever heard a no from her. She wanted the day to look like our vision and we got that and more. Her vendor suggestions were great and aligned with the price/quality we were looking for. To be honest I don't think I even needed an outside wedding planner because Jill was so great. Close to the wedding I would just defer family members to Jill, which I don't even think was actually her responsibility, and she would help with their reservations and other requests and they would always end up texting me telling me how amazing jill is !! My whole family literally just kept going on about how great Jill is. I currently a physician in training so it was very hard for me to balance planning, and Jill made the planning process seamless for me even with how busy I was!! I don't think I ever had to follow up on a thing, she was always on top of everything. Fatima at the front desk was always willing to help with anything I needed even when I didn't ask!! I was trying to do something last minute the morning of the wedding and without even asking her, she handled it for me. Our families loved Fatima and wanted us to make sure we shouted her out for how great she treated everyone. She seemed to know not only me and zack but so many names of our friends and family which was so nice! Juan at the restaurant/ room service kept everyone smiling and happy! Everyone remembered him and would mention him to me because he made all of our meals so nice and brought such joy to every setting. It was so fun to come down and eat with different members of my family and have him serving us, we all loved him! The night of the wedding and morning after the wedding there we had help from another member of the team (I am soo sorry I forget her name- I don't think I met her until the after party so I was all over the place by then- she had longer dark hair)!! She was also great and kept everything organized and smooth so I didn't have to worry about it. If we had any questions she sorted it out right away and helped us end the wedding night on a great note. Israel was the first point of contact at the door and provided a great first impression. Reynaldo was also wonderful! Everyone just kept commenting how overall everyone at the W was so great to them (not just the bride and groom which is so nice to know how well our guests were treated). My family all commented that the doorman were great all weekend. The FOOD was incredible and everyone also raved about that- from the restaurant to room service to our entrees. The hotel overall is so beautiful. I can not wait to see the pictures from getting ready in the EWOW suite. There was so much room and it was such a great background for photos the morning of. I loved our cocktail area in the plateau. One of the reasons I picked this hotel was because it still had these beautiful accents of chicago history being an old hotel, but the ballroom and hotel rooms were sleek and modern- it was hard to find that combo in chicago. I am kind of picky and i honestly never thought that the ballroom would end up looking like the idea I had in my head, but it was truly even better and walking into the ballroom for the first time is one of the best memories I have from the wedding. I still can't believe how incredible it looked. My whole family also knows all of the names of everyone because they also provided such great assistance to them. It was so important for me to share the city I love with the people I love and the W staff was a huge part of giving everyone a great chicago experience. Everyone keeps talking about how amazing the service at the hotel was- it really put the final touch on a perfect weekend for us. Sorry this is so long but like I said, I will never be able to say enough good things and could keep going...!!! Thank you so much for a perfect wedding weekend!!

Wonderful staff and wonderful stay! You cannot go wrong with this place. It is a little further from the bean, pier and museums but it is close to the sky deck and lots of other things. I'll def stay here on my next visit!

We were excited to stay here but our excitement quickly vanished. 1. Short staffed. Long line to check in with only 1 person at the front desk. 2. Requested high room AWAY from elevator, received low room ACROSS from elevator. Also noted we were celebrating a Birthday in our reservation and nothing was done at all. Not even a "Happy Birthday" upon arrival. Why ask? 3. Arrived to a shockingly small room to find little black hairs all over the white bed, a strange odor in the room. Called down to switch rooms and promptly told the hotel was OVERsold and we couldn't be accommodated. Returned to long line at front desk for 15 more minutes of negotiation until we were finally offered a room on the same low floor but a little further from the elevator. 4. Walk in to new room and am shocked that this room feels even smaller. We can hear the L train go by. Bathroom was obnoxiously small. No counter space, the sink honestly resembled the small metal ones you see in campers. No space in room for personal items. Bathtub was half the size of standard tub with shower. Toilet was wedged between the sink and wall, barely enough space to sit. Exhaust fan did not work and was caked in dust. (Warning if you have allergies!) 5. Fully stocked fridge in room with outrageous prices (Coke $4, M&Ms $10!). We brought our own drinks, but if we want them cool (for the WEEK we were staying there) we were told we could not remove anything from the fridge, instead we must request a 2nd fridge to be delivered to the tiny room. So I'm standing in this room where space is at a premium staring at TWO side by side refrigerators wondering how on earth this makes sense. 6. Beware of your linens. Our mattress and sheets were disgusting. I move the sheets to check for bed bugs because at this point I am not impressed with the cleanliness of this room and find huge stains on the mattress and on the pillow cases. Gross! I'll add pictures if Yelp will let me. Now let's talk about those "extra" charges that add up. EVERYTHING in this hotel is an extra charge. For example we needed to print an email and were shocked to see credit card sliders attached to the computers in the business center $7.95 for 15 minutes of Internet. Oh and you want to print? Be sure to check those print settings! $.40 for each B&W page and $1.00 for each color page. Mind you I am staying with a corporate account (and a large one at that!) Coffee in room? Nope. Shower cap? Nope. But they did have a useless glass paperweight and a lit up sign in the room that served no purpose other than replace what could have been usable cabinet space. AlI & all I expect more for $392.12 a night. We won't be back. Update: Just received our final bill and they charged the wrong card, even after I reiterated which card with the front desk. Update #2: I have left TWO messages for the accounting department, both unanswered. I am now emailing them to get resolution. The customer service at this hotel is horrible. If I could award zero stars I would. What a miserable experience for nearly $2000. Go anywhere else.