Markus L.
Yelp
Actually, one of the worst experiences at a restaurant ever!
And it started right from the beginning: Although we had an existing dinner reservation, arranged with the hotels front desk the day before, my mother and I have been kept waiting for almost an hour before we were led to our table. Contrary to most other tables at the restaurant, this table was not dressed with a table cloth, nor would we get one later on. Usually nothing to worry about, but still worthwhile mentioning in context with the very poor service that evening nonetheless. The same applies to the fact, that in the allegedly fine dining restaurants every one of the three waiters was dressed in a completely different attire, our waiter not even dressed in proper work gear, but just an old, stained pair of khaki jeans and a pink wrinkled shirt!
After another 15-20 minutes we managed to order our drinks and appetizers, a salad for my mom and scallops fo myself. Later on my mother mentioned, that already at that time the waiter's attitude towards us was very aggressive, last but not least he was leaning on our table while taking our orders.
Ordering the main course caused the next trouble. As I already informed the restaurant in advance that I was allergic again onions and similar vegetables, I wanted to order the steak on the menu, but substitute the side of onions with something else, like e.g. any other vegetable or potatoes. Since I was told, I couldn't substitute, I ordered the duck instead. Odd though, the waiter asked me now, what kind of side I wished together with the duck. When I asked, why I was able to choose different sides with the duck, but not with the the steak, which by the way was the most expensive dish on the menu, the waiter finally accepted me to order a salad with the steak. 'Just to be absolutely clear, is there anything else you are allergic of other than onions and chives?' the waiter asked me then in a very provocative, sarcastic tone?
Well, I replied, I certainly wouldn't mind having some potatoes instead either. 'No, the salad is all you are going to get' the waiter replied, again in a very unfriendly tone!
Another 15-20 minutes later we finally received our appetizers and we were asked whether we would still like something else. Therefore, my mother asked for some additional dressing and some bread to go with her salad. Although we received the dressing very soon, I had to remind the waiter of the bread after another 5-10 minutes again. And the bread would be only served after my mother and I both finished our first courses.
When I mentioned it while the plates were removed, I received it again, a very sarcastic: 'Sir, if you had ordered the bread together with the appetizers, the bread would also have been served together with the salad'! Wow, again, what an utterly inappropriate, at least very unprofessional reply! Just wondered, in case I was prepared to order an expensive red wine to go together with my main course, whether I would also get the wine only after the meal therefore!?
Having got really upset by now, I asked the waiter to consult the cook, whether he had started preparing our main courses yet, since otherwise my mother would rather cancel those and pay just for the drinks and appetizers we had so far.
When the waiter returned, he told us we were free to go and we were not even expected to pay for our meal. We told him, we accepted this unexpected solution as well and very likely we would not return as soon anyway. 'Well, Sir, there is finally something we can mutually agree upon!' we still heard while leaving the table.
Still the same night, I brought up this bad experience with front desk, since it was them who arranged the dinner reservation to begin with! Furthermore, I proposed to talk with the hotel manager about this very unpleasant incident the next morning. Obviously, however, the hotel manager decided he had more urgent issues to attend to!?
