Shamiso Tunduwani
Google
Charged 120% tip. Had to go to the bar three seperate times to have the issue resolved and no admission of guilt or apology.
Had an open tab, 4 drinks and 2 shots. Come to close out my tab at the end of the night - tab is already been closed.. strange. Just handed my card, no total, no receipt and no card machine to input a tip.
Get in the elevator to leave and think to check my credit card - $130! This is more than double what I anticipated it being (a drink was like $9-$15 * 4) So ofcourse I go back up to the bar and now ask for my reciept to which I am given whats attached - $58 bill with a $70 tip (120%) discretly placed. Bill shows the total as the $60 when infact it is a whole $130 that was charged.
I only noticed the +$70 tip upon getting in the elevator a second time - so now I had to come back up and confront the bartender a THIRD time to be like I didnt put this $70 tip. No apology, no admission of guilt “mustve been a mix up” The fact that I had to go up 3 times to have this resolved was annoying. But what was more enraging was the gal of the bartender to then say “so how much tip do you want to put?” and then proceeds to hold onto the machine and insist they add the tip themselves..
I was at the bar 4 times the entire night. Spoke to the bartenders a total of 4 times. “Can I get … please” “Thanks” - that is all. We did not hold any conversation nor was any interaction that we had so exeptional that one would tip a full blown 120%. I dont believe this was accidental. The way they tried to prey on the fact that I was too intoxicated to notice and the amount of times I had to go back and forth just to have it addressed makes me believe this is what they might be doing to all their patrons. Incredibly unprofessional and borderline reportable to BBB.