Walmart

Zero stars if it were an option. Rude staff, unhelpful, and false advertisement. Does not follow policy. Store hours are incorrect. We watched the manager lock the doors tonight 12 minutes early, and we only needed one item that we drove there for after checking store hours. We weren't even acknowledged as she walked by. Gave it a second try the next day and purchased Christmas items that were clearly advertised 75% off. They rang up the wrong price. Went to customer service right after, and was helped by Fabiola and another associate. She told me that prices are automatically discounted and they can't override, and also would not allow me to return, even though it was falsely advertised. She was very rude and blunt. No customer service skills at all, and then spoke about me to another member in Spanish thinking I didn't understand. When I asked to speak to the manager she told me it was her and Brian, who also walked off and didn't assist. Also when mentioned it was 75% off, they were unable to do math correctly. Each item was originally a different price and all rang up the same. "We can't override." Do better for your customers.

I had a very disappointing experience at this location, and it’s clear that customer service is not a priority here. While using self-checkout, I accidentally double-scanned a pack of Band-Aids and removed the item. An employee named Maria, who had blonde hair, came over to assist to complete the removal of the double scanned item. Instead of helping, she began reviewing my entire scanned purchase history without explanation and then insisted on clearing everything to rescan the items herself. I told her that everything was already scanned and asked if she was accusing me of stealing. I requested a manager, but before they arrived, she cleared all my items anyway. When the manager, Otis, showed up, I explained what had happened and pointed out that I felt I was being accused of theft over a $2.67 item. He brushed it off as if it were no big deal. Maria’s attitude was rude from the very beginning, and the way the situation was handled was completely unprofessional. I left my full basket and walked out. I’ve since filed a formal complaint with corporate and will no longer shop at this location. From now on, I’ll either go to the other store on Head or take my business to Target.

This Walmart was basically useless and was no help to me want so ever I had bought an Apple Pencil with the protection plan did I accidentally dropped the pencil and it broke the tip, went back and asked if I can get a replacement nope, they gave me my money and told me to go buy a new one did that. Went to go back to the electric section and no one there. But there was this one lady later on and. I told her that the “Apple Pencil tip broke and I need a replacement, but at the reception desk they told me I had to buy it all over again” she said that do you want to buy another one again? Hold, I need to get the lady for the technology section” never came with the lady that worked for the electronics. So walked out. And I am never going to buy another Apple product ever again from this Walmart. And the her attitude was rude to.

Rude and unprofessional staff. I came in to return a vacuum cleaner I had purchased just the day before. After trying it once, I realized it wasn’t powerful enough for my carpet. It was clean, in its original packaging, with all parts included, just an open box return. To my surprise, the customer service employee and manager claimed it was a different model from what was listed on the box and accused me of swapping it. Frankly, it’s upsetting to be accused of something over a $20 vacuum. I had no idea it was a different model or color until they pointed it out. Am I supposed to inspect serial numbers or barcode details when I buy a new product from Walmart? That’s not something most customers would reasonably do. The way I was treated was frustrating and completely uncalled for. Very disappointed in how the situation was handled.

The store was clean and the staff was extra nice so I’ll give them 5 stars, but the customers were weird, and not like normal weird, they were Santa Fe weird.. there was a guy dressed as an m&m walking around, it was June, a lady with pink and blue hair screaming that she was famous on tiktok and a guy in a suit outside the store preaching to us about religion. Love New Mexico!!

We find ourselves there multiple times a week, and we specifically go there for cheese. Their fruits are surprisingly good too. The layout can be a little confusing if you're not used to it, but once you understand it, it's pretty easy. The staff is friendly but we have had a few problems with them not coming to different sections to help us. So that might be a toss-up.

Bad experience at self checkout was treated very horrible and called names because I requested a copy of an unreadable receipt from the lady working the area. On top of it all it was almost noon and the check cashing center still not open. Couldn't even get my check cashed.

The greater there was amazing a little crowed then I'm used to but the people were so friendly:)

The Santa Fe Walmart on Cerrillos was the worst experience I have ever had at any Walmart. The attitudes of the employees were horrendous. They seemed to go out of their way to NOT be helpful. There was not a single human being checker, and apparently from the sound of things, there never is at that store. If the self check things worked well it would be one thing, but that was a disaster too. They don't accept paying with anything but a physical plastic credit card. They said, "We don't do 'tapping' here." And to top it off no plastic bags, just old fashioned paper bags, so your wet stuff can soak through and everything fall out the bottom of the worthless paper bags. If that was the first and only time I had ever been to a Walmart I would absoposilutely NEVER go back. I will still shop at our local Buckeye, AZ, Walmart, but when I am on the road from now on it is Target for me. I don't care how much higher prices Target charges I am never putting myself through another disaster like the Santa Fe Walmart ever again. Am I alone in this? How do y'all feel about self check? PS the store was old, run down, dirty, and disorganized also. If I managed that store I would be ashamed.

We were traveling with my daughter and this is the sketchiest Walmart I have ever been to. STAY AWAY. Seemed very unsafe. Don't bring your children here.

It's a shame! I loved going to Walmart knowing that they supported people like me. Ever since they rolled back on their DEI programs myself and many others from my community stopped shopping at Walmart. They showed us who they really are and what they really stand for. So therefore they will no longer get my money.

I've been to WalMarts all over the country and I must say this one impressed me with how many employees were available to offer assistance. The checkout process wasn't too bad either and the parking was easy in the large lot.

25 people in line to checkout ?!? Check and go only had 5/10 registers open? What is going on??! Then, GABE arrived, an angel with a code key to unlock all the self-checkout lines!!! Added Star fore YOU Gabe!

Wish zero stars was an option. I ordered a hardcover book that arrived damaged. I immediately initiated a return in accordance with the online policy, was furnished with a return bar code and told to take the book to the Customer Service counter in the store. In the store, I was informed books are not returnable because "people read them and then want their money back." I asked for a Manager and was told she (Mariah) was the Manager, and she wasn't going to accept the return. I asked for the Store Manager and was told she wasn't there and they couldn't tell me when she would be there. The only reason I will still shop at a Walmart is because "Muhammad" at the 1-800 number looked up the order and quickly issued a full refund. He profusely apologized for the Customer Service Manager's lack of good customer service...especially since the return/refund had already been approved via the online system. Muhammad advised me to either keep, destroy, or donate the book; I will be donating it.

Customer service has a "not our problem" attitude. Security harasses and bullies customers. After shopping, I returned to my vehicle in the parking lot to organize purchases before returning to the Rocky Mountains for more camping. At this point, the roving security guard approached and asked my pregnant wife "who gave you permission to do this here?" After I explained that we were organizing and cleaning after shopping, the security guard said that in the future we need to ask his permission or management's permission to be in their parking lot because it's for customers only, clearly not understanding or caring. Furthermore, this is one of the only Walmart stores I've ever seen that does not allow for overnight parking.

Tonight my wife fell and hurt cut her knee when she slipped on a berry that was on the floor while employees just watched and did nothing to assist her. Another customer came and helped her off the floor. They asked for a manager and someone finally came and told her they would have to review the camera. They never came back. I have tried to call for the last hour multiple times with no answer. We will follow up. If anyone at Wal-Mart would like to call me I can be reached at 505-438-7700 M. Sena

I had everything I needed in my cart and the only stands open were scan yourself. I asked if any regilar check stands open. No. She did offer to show me how to scan but I know how I just was not able so at thst time due to a permanent disability. I said I won't be able to get all the things I have in my basket then. She said OK and walked off. I left my basket.

Upon leaving today after spending $300 the register failed to print my receipt and the man at the door called me a bitch because there machine was down and I said I could show him a receipt!!!!! What kind of people do you have working here then harassing people at the door when they ask for a receipt ans it's technically illegal to even be doing that!

This store is beyond terrible. I hardly ever shop at a Walmart. Even in those years a friend of mine was on the Board of Directors of WMT, I would not shop at a Walmart. Today, while driving through, I stopped at the Walmart on Cerrillos in Santa Fe, New Mexico. The first red flag was the manner in which I was being eyed by the first staff members who saw me. It was as if I was being labelled a criminal. Perhaps indeed there are a lot of felons who shop at this Walmart, I have no idea. I was not dressed badly. I had driven about ten hours with a few breaks, having set off at 5:30am and arriving here at 5pm So I had not taken a shower nor shaved in 12 hours, granted. But I was not a mess. I have no tattoos. I was not wearing a hoodie. There was no pocket on my person that could possibly have concealed anything larger than a Victorinox Swiss Army Knife. Second red flag, many of the rows have a series of completely white labels with NO LETTERING. There are supposed to be real words in English indicating what is in each row. I did not intend to spend more than fifteen minutes in the store, so I simply gave up looking for certain items that I am sure, at least in a generic sense, must be sold at Walmart. And, third red flag, one can't ask a Walmart employee to direct you, because either they are way, way too busy blabbing to another Walmart employee, or they just arrived from Guatemala and do not have a clue as to where anything is in the store. So, as I am searching where to check out, I heartily jumped into the first checkout #1 as there were no customers there. The checkout lady ended up I gather being underage, and she was not authorized to process a six pack. No biggie, right, there should be someone right nearby to handle it. But no. Fourth red flag. After several, several minutes, one slow-moving female Walmart employee ambled over with not a care in the world. But she also was not able to process the purchase. She was an adult. She seemed to have her own key card. PERO, MAS NADA. Maybe she is another sister of Xochitl. Finally a third woman agonizingly limped over and with no word of apology, and no sense of humor, after three attempts, finally processed the six-pack. Now, why in the world does Walmart employ a system that in effect required THREE employees to check out ONE customer VERY SLOWLY? Sam is turning over in his grave somewhere in Arkansas. Finally, let me point out this has got to be the dirtiest store I have ever walked into in my life. And I have been to La Habana, to Caracas, even to New Delhi (a destination I do NOT recommend if you are a clean freak), and the stores there definitively are cleaner than this Walmart. One gathers no one at WMT cares about this store. There is no supervision. There is no training of employees. There are no attitude adjustment efforts for the benefit of the employees (and hopefully the customers). Not a single employee demonstrated a helpful attitude. There is no effective health counseling, obviously, for the employees, as nearly all of them have BMIs well within if not beyond the OBESITY range. Really, WMT would be better off just shutting down this store. Hit the restart button. This is a PATHETICALLY BAD FAILURE.

Love this Walmart. Easy to get in and out and lots of cool deals in the women's workout department. Couldn't believe in the last three weeks, I've purchased three pairs of Avia workout pants for less than $5.00. Totally smoking deals. In addition, when using the money services, the staff ranging from Kathy, Nubia at the PayPal counter are awesome and always give excellent customer service. Best Walmart in Santa Fe.

No drink selection! No healthy shakes, no Kampuchea, no muscle milk. The employee says that they get it in but it sells out fast. You know how I know that's a lie? Because there are no empty shelves where it should go.

We have always viewed Walmart as a kind of" safe haven" when we are travelling. You can stop there and get the things you need and even park and stay overnight in your small travel trailer, if necessary. I have always done it. The Walmart in Santa Fe is different. The man working the parking lot told us to go to Home Depot parking lot. He said they would welcome us. Thank you" Home Depot". If I ever get into town kind of late and need to park, I need to remember that. Sometimes travellers cant get an RV site, because Santa Fe is so busy with tourists.

Would give zero stars. workers harass us and have gotten physical with us over a receipt. We get harassed every time we go there wether it be while we're paying or leaving. This level of harassment is not okay .

I would pay you not to go here, first of the YeH workers are so rude, there was no one in the beauty department and when 10+ ppl were waiting for someone we got a lady who was so rude and aggressive grabbing everything, I found a pill bottle on the floor and the pills were gone, you don't get what u pay for there's missing items, another thing the items there are mostly broken DO NOT GO HERE!!!

3251 Cerrillos Rd Santa Fe, NM 87507 SANTA FE, NEW MEXICO AVOID this location at all costs please. There are NO cashiers available, and lines are often up to more than 25 person per self-checkout. I made the mistake of going in to get a few things and was floored by how bad this location has deteriorated. There are no workers available to open any cases and the 4 there were stocking were completely overwhelmed and overworked. It must be a nightmare to have to work there when they are outnumbered by half the population of Santa Fe coming in. I asked one of the workers about their labor shortage to which she replied, "No one is applying to come and work." Part of that argument might be true but the rest of it falls on a multi-billion-dollar company that refuses to pay decent wages. Walmart has a net worth as of December 13, 2022 of $397.75B. There is NO excuse as to why there is such a disparity in labor. They keep cutting worker hours with zero benefits, no insurance and complete labor abuse. The best thing to do is boycott this company. Walmart's low prices are based on worker exploitation, the less you pay the less the workers make. No wonder no one wants to work there.

The Worst Bathroom Ever! So we made a quick stop for some feminine products on our trip... I thought I would use the boys room while I waited for Donna... MISTAKE! Who runs this Walmart? It is NASTY! 3 stalls in the men's room: 1. Taped up door signaling out of order with duct tape! 2. So filthy, poop stained and graffiti engraved toilet seat, so not going there... 3. What would appear to be a homeless and mentally ill person sounded like he was arguing while dropping the siege with someone. He came out with pants at ankles after spitting all over the toilet seat and splashing in the water! You really cannot make this stuff up! I opened to wait for our hotel.... Never want to go there again!

Poor experience at this Walmart on our way to Taos for some skiing. Poor customer service over all. We were waiting to purchase some whiskey which is locked up behind some glass doors. We pressed the assistance button twice and no one came to assist us. We also approached a Walmart employee asking if she could help and she said she couldn't because she does not have the key, doesn't know who has it, and it has already been paged a couple of times. Seriously?? She didn't even try to find out who had the key to help us out. Just poor experience and poor selection of healthy food.

I purchased 3 bottles of Robert Mondavi Chardonnay at what I thought was a good price. The price on the SKU tag was $8.27. When I got home, I realized I had been charged $14.27 per bottle. I thought my bill looked a little high. I went back two days later, took a picture of the SKU sign and went to Service. The store manager told me she could not credit me the difference even with a receipt. But I could return the wine. I was shocked at the policy. It'll be a cold day before I buy there again. On principle, I plan on contacting Walmart corporate to apprise them of my displeasure. Maybe Sam Walton will do something. Imagine being able to return the bottles but not get a credit. Go to Target - their customer service is terrific! Shame on Walmart

1. Tried to order online w/pick up at this store, page takes forever to load as there are so many adverts on it. I tried to buy a bike and at least 20 other bikes were advertized. WTF, no overkill filters here. Didn't matter because the pg refused to accept my info. To the phones. 2, Kid that answered the phone had no idea how to order a bicycle through the store and told me so. Advised me to order through Walmart central. The bike is a gift, I think I'll save my friend the headaches and get it somewhere else. 3. Sorry That I had to leave one star, but you know the rules.

the two puzzles we bought one we spent three hours on just to find one piece missing which was depressing and made me angry

Seriously? Why bother. To start with, not all people who are disabled drive compact vehicles. Can't even fit our short bed truck into a handicap parking spot. Inside the store, majority of shelves are only partially stocked and this site doesn't have the variety other walmarts have. Forget about the fruit & veggies. And now, at check out, only two registers open. Very sad.

To paraphrase/steal from Dave Barry's Fourth of July column, this Walmart doesn't have trashy customers. These folks don't look like they spend more money on meth than on dental hygiene. (Same cannot be said for the employees) The two times that I have been here, the kids are not running around out of hand. No wait either! Only one person ahead of me in line at 3:30 pm on a Saturday. This place puts other Walmart locations to shame.

HORRIBLE! Worst Walmart Ever. People around here have coined it the "ghetto Walmart". I honestly don't shop at or like Walmart but where I live this is the only store around that's "supposed to be" open late. I have been here on multiple occasions and they have been closed early. They think they can make their own hours here and literally lock customers out of the store an hour before their closing time. Customer service is terrible, I can count on one hand how many times I've had DECENT service .... which was twice.

This store is terrible...from management to self checkout. I will never stop here again.

I never thought I'd review a Walmart, but now that we are temporarily homeless evacuees....we are needing some essential items that it's been nice to get so cheaply here. I got shorts and a t-shirt for $12, plus a $5 dress for my daughter and $12 swim trunks for my husband. I realize these are not items that will last forever, but for this week's purposes I am grateful for the rock bottom prices Walmart has on everything from makeup to cleaning supplies. bonus: they have a neat art section where we found lots of fun things to do projects with...crucial for killing time with a 3 year old!

Neither Walmart in Santa Fe offer tire service. Weird! I've never seen a Walmart without tire repair. We had an issue with one of our tires from Walmart.

Six calls to get no actual answer from anyone, including the store manager. Then my purchase was returned without my knowledgr. One employee even was so lacking that he told me maybe my purchase was on the delivery truck. There is no delivery truck. Just stupid, apathetic employees who do not care really about anything but getting paid. For doing??? I have no idea what given no one followed through and communicated with me. I'm not spending one more penny with Walmart. Can't believe how rude people working in Sante Fe are. Most definitely will not buy here if this is the towns attitude. Terrible. I was so excited to move here. Now I am regretting that decision entirely. Six phone calls and not one answer. Terrible.

I used to love going to WalMart, sometimes just going in to look around, to see what was new in clothing, check out appliances. Now, I just go in to get what I need and check out. I DO NOT like that there are no cashiers any longer, or very few. It seems that the self-checkout has taken over. What that means is that shoppers are doing the work of the former checkers. But, we don't get paid and we don't get any benefits. Oh, wait, but neither do the part-time staff. At any rate, I've stopped doing self-checkout because that is not my job. The other thing I do not like is the Gestapo tactics at the doors, i.e., checking your receipt, looking over your bags. If something is not in a bag, they check it, and scan it. I took exception to that and asked that door stopper what was going on and why. He just points up to the sky and say "Corporate." One guy EVEN UNDER A CLEAR PLASTIC TUB, I guess to see if I had stolen anything. The nerve. So, I have a HUGE bag that will hold paper towels and toilet paper, so they don't have to scan them anymore. And, finally, the security truck that goes around and around always seems to be IN THE WAY when you are trying to go in, trying to park, and trying to leave. I DO NOT LIKE GOING TO SHOP AT WALMART ANYMORE. I have been shopping elsewhere when possible. Forget low prices. I'd rather have good customer service. Walmart is an empty shell of itself. Hollow-eyed cashiers who don't even look up to greet you.

There are Nec automatic self check out machines there and when they break down the gals there yell at you! They have never offered me to do any maintenance on them. Please call corporate for better maintenance!

I went into the Wal-Mart on Cerrillos Road in Santa Fe, NM recently and I was appalled! I witnessed a man pushing his "BIG" dog inside the grocery cart. It was NOT a service dog. One of the customers said he does that all the time, and she wasn't impressed either. She said "He takes his dog everywhere". ARE U KIDDING ME????!!!!! If you HAVE a service dog you are required to have a service vest on them. ANd they walk beside the owner. This is very unsanitary and I am sure it is a Health Code Violation. When I approahed the manager he said that I should email the corporate WALMART that there was nothing HE could do about it. This sets a VERY bad example and will only fuel the fire and become "THEIR STATUS QUO." Is this an acceptable practice for a store who handles food for the consumer, I THINK NOT! With all the Ecoli and unsafe practices, do we need to push the boundries further?

The visit to a familiar place in an unfamiliar town was great. They had a product that I expected I was gonna have to make a trip to the health food store for. The personal are also friendly and helpful.

I ordered a roaster oven on line to pick up at the store. A day after I ordered it I received a date for it to be available at the store. The order pickup area was in the rear of the store. They advertised on line" the quick way to shop." This is a huge lie. In the store in the pick up area nobody was around. There is a small computer screen you touch which is suppose to get someone to help. We pushed that screen for 45 minutes and never did anybody show up. I talked with 10 to 15 employees as they check in for work through the stock room directly behind the pickup area, nobody could help us, but some did say they would find someone. We and 3 other customers left without our purchase. Since I needed the roaster for the Thanksgiving Turkey, I came again the following day and had the same problem. After waiting 32 minutes pushing the screen for help, I finally got an employee to try to help. She was a very nice new employee who figured out the process which took over an additional hour. I saw my item there with my name on it, but this store had nobody there to help for pickup. I talked to the assistant manager, no manager was at the store just before Thanksgiving, who apologized for not having anybody there, then left without helping anybody there to help then left the customers in line behind me without helping them. I will never ever order anything on line to pick up at the Walmart store On Cerrillos, it is a joke and management does not care one bit. If you do have to order on line from Walmart pay to have it shipped to your home or buy elsewhere.

Worst walmart ever ! Bad customer service ! The manager Ana is rude unprofessional. Items are neber in the right area and there policy Is a lie .

They have cheap prices but the products are cheap as well. The store is messy and the employees are helpful 50% of the time. It's a giant store and obviously too big to handle.

Place is a little dirtier than most stores. Produce is a little wilty. Customer service area for returns is good and they try to get lines through quickly. Check out staff are visibly unhappy with their job at times ride or grouchy.

Now THIS is an awful place and I live embarrassingly close to it. I swore off of Wal-Mart about a year ago and now shop at Smith's...its less crowded, about the same price wise and most importantly, CLEAN.

Ever since the Super Center Walmart opened there is not enough grocery stock. Peanuts, raisins, oatmeal and other items I usually get are hit or miss. The grocery area is not as neat as it was. You have to push cans aside to find the sizes you need all the way in the back and not sitting with the shelf tags. The workers don't want to figure out problems with site to store deliveries making you try to alter your purchase universe to fit their stock results. I have been to better Walmarts and yes, worse.

Awful customer service. I was picking up my med from pharmacy and for 3rd time they asked for my ID and I give it to them. but this last time she was looking at my ID very carefully like she is trying to memorize my info, and taking her sweet time after waiting 1/2 an hour for my pills, I asked what are you looking for? She said "doing my job checking everything and you are rude " , I couldn't believe that women told me I am rude because I asked what you looking for in my ID for 3rd time!! I know customer service in Santa Fe is like 3rd world countries, not much to expect but this was really upsetting .I talked to her manager but don't think it did any good.