"The company offers a tiered emergency leave framework—ranging from up to two weeks unpaid for COVID-19 concerns to up to two weeks fully paid plus up to 26 weeks of partial pay for medically certified diagnoses—and has waived standard attendance rules for COVID-related absences (but not for caregiving). Hourly wages were raised $2 through Memorial Day and the company issued bonuses ($300 full-time/$150 part-time) along with earlier quarterly payouts. Safety steps include masks for employees (rolled out in late April), sneeze guards, temperature checks, limits on customer capacity, and contracting outside cleaners for high-touch areas after employee deaths. Employees and advocates report inconsistent acceptance of doctors' notes, fear and confusion about eligibility for paid leave, and complaints about transparency when colleagues test positive." - Rachel Sugar