DCelib
Google
Three times is a charm, they say… Sure, unless you’re trying to use Bayonne Walmart’s paid In-Home Delivery service.
My last three In-Home Delivery orders have been complete disasters.
Attempt #1: This order was scheduled days before the snowstorm, so no weather excuses yet. For hours getting notifications that my order is “on the way,” only for the store to cancel outright at the very end of the delivery window. Long conversations with the call center are required just to attempt a reschedule. The system gives NO options for rescheduling (even though the storm is days away).
Then the snowstorm hits and In-Home Delivery is understandably suspended. Fine. I even wait a few extra days to be safe. The store posts In-Home Delivery time slots again. I think all is good.
Attempt #2: Same exact thing — except this time, the In-Home Manager actually calls me (but, again, at the end of the window) to tell me they can’t deliver. This is after I choose substitutions and I’ve been texted for hours that the order is “on the way." The manager tells me I either need to pick it up myself or call to cancel. I spend another hour cancelling it and rebuilding the cart… only to receive texts an hour later (AFTER I spend an hour) saying it’s “on the way” again. Huh???
Eventually, a very nice but clearly exhausted employee shows up at night with one-third of my order. I call the store and speak to a manager, who assures me, “No worries — keep what you received, and the order will be cancelled.” Spoiler alert: it has not been cancelled to date.
Which brings us to Attempt #3 — February 4th.
Guess what happened. Yep. Groundhog Day, just two days later.
I do my substitutions in the morning. Everything looks fine. I say to myself "Today, is my lucky day!" Texts and the website say “on the way.” Then, in what now seems to be a proud new Walmart tradition, I receive two emails at the exact same time: one saying delivery will be at 5:00 PM, and the other saying the driver is heading back to the store. Order was never delivered.
So thank you, Bayonne Walmart, for ruining three separate days by giving me the illusion that you will deliver the goods (literally and figuratively)— letting me pick substitutions, teasing delivery times, and then, right at the end of the window, leaving me with the exhausting task of trying to reschedule yet again.