Hilary G.
Yelp
Starting with the pros, then my long list of cons, and my list of what they should be doing.
Pros:
The inside is cute, easy to find a seat on a Saturday evening when I went (about 5 p.m.) with more seating in back, it was easy to have a conversation with others in there, great idea to pair the place with an Italian food truck out back (and the pasta looked good), and the couple of white wines I tried were good.
Cons:
It feels rather scammy. I know that's a strong word to use, but there are ways to do this concept better for the customers if they were really concerned about the customer.
Cons:
1. Unusually small water cups
There's a community water dispenser with cups, but the cups are about 4 to 6 oz. That's it. So, the wine glasses are huge, but the water glasses are tiny. I wish I got a photo of them side by side because it looks stupid. I've never seen such small glasses at any bar for water.
2. Too easy to rack up a high bill for wine
I spent $42 here, and I only got two full glasses of wine and tasted a few others (see receipt photo). Now, were the glasses of wine only a regular 5 to 6 oz pour? I have no idea. Looking now at my receipt, you'll see a $9.13 charge, which calculates to maybe a 7 oz glass of wine (if it was a $1.30/oz one). The $8.47 charge is the 2nd glass of wine, which would be about a 6.5 oz pour (again if it was about $1.30/oz pour). I'm using $1.30 because that's a number I remember. I know I stayed away from the ones that were more expensive, like $2 or $3 an ounce.
I tried my hardest to stop the pour at the middle of the largest part of the glass, where the glass curves. However, the pour takes a couple seconds to stop after you've turned it off. It's up to you to measure your glass of wine and calculate the cost.
3. Lots of charges
There were some taps that I tried and nothing came out or very little did. However, being my first time, I thought I was stupid, so I kept trying and/or moving to another wine. However, I think those taps had to be empty. I say that because I finally got to a wine that worked. Now...either I just finally got down how to do it, or those taps were out. Nothing popped up on the screen telling me they were out. I know I didn't test out 6 other wines on top of my 2 glasses.
4. Charge Card
At some point, my card stopped working. I had to go to the counter to get it renewed or re-validated. One of the girls in my group overheard someone else having to do that and it being because she had used it a lot. So, I guess the heavier drinkers, or the ones that kept messing up, have to go back to the front desk for a renewal (little embarrassing). They didn't tell me, though, why my card stopped working. I should have asked, but I assumed it was a technical error.
If they cared about the customer, what they should be doing:
1. Legitimate water cups
I'm taking 8 to 12 oz glasses available for water that you can bring back to the table, not a water cooler/bubbler. Let's, also, not put the water area in front of wine taps and by the bathroom so that you have to fight a crowd. A group of people were standing in front of the wine taps tasting the wine, others trying to get to the bathroom, and me trying to get to the water and having to stand there chugging my 4 oz of water before refilling to bring back to the table.
2. Transparent pricing and more reasonable glasses
Keep the per oz price for those who are doing sips or just trying the wines, but also tell me what it would cost if I wanted a normal size glass of wine ($1.30/oz or a $6.50 glass of wine). And make it much much easier for me to measure out a normal glass of wine (lines on the glass, smaller glass options, etc.). Give me a way to know how many oz I'm pouring.
3. Better interface
The digital screens need work. For example, maybe a pop-up if the wine tap is out, a way to ask for assistance like at a grocery store's self-checkout (Need help?), more responsiveness, or something to tell me I'm doing it right or wrong.
4. Better customer service
The two guys at the front desk appeared to just be repeating the same instructions over and over again without actually helping at all. It'd be nice if someone actually walked around, checked on people, talked about the wine. Maybe, when I went up to renew my card, they could've offered me a reason why, ask if I was doing okay, etc. Might've been nice.
Will I go back? Not if I can help it. If I have to because of a group outing: I won't try multiple wines, I'll pick only one or two and stop the pour maybe an inch below the bend of the glass, I'll be more aggressive with the employees (Is this tap working? How much is charged to my card now? etc.), and sneak in my own water bottle.