Quin T.
Yelp
We stayed for 5 days over Thanksgiving and while we enjoyed our stay, there is definite room for improvement. The front desk staff was very nice and professional throughout our stay, but when we entered our room, I noticed that one of the luggage racks was broken and it took 3 phone calls and an hour long wait before it was finally replaced. The walls are very thin, so I strongly suggest bringing a sound machine or using an app.
We were also confused about how to connect to wi-fi and after directions from the front desk, we thought all was well, until we checked out and noticed we had been charged daily for wi-fi. Of course, the charges were refunded. They also charge a daily facility fee of $20 which is equivalent to a resort fee. For this extra fee, one would expect bottles of water to be stocked in your room, which they are not. I had no idea about this charge prior to my stay and because I am in Dallas often, I will definitely compare prices of other hotels. While I do love the nostalgia and service that is synonymous with older hotels, I do not like surprise charges and I do not want to belong to a club just to avoid fees.
All in all, we did enjoy our stay, and I liked that I could order my car via a text link, although, once, they did not get my text and I had to wait longer than I intended.