M I.
Yelp
In addition to the concerns we (four guests in two rooms) expressed in our email to Sherry - the inn-owner and manager - we also had very creaky beds in rooms 3 and 4. And even though I sent her two separate credit card numbers to charge separately for each room, she charged one credit card for the total amount. Also, I clearly recall that we went down at 9:30 am and not 9:55 am as claimed (but even if we did so, should be rushed out of the breakfast room?!). Her defensive response was very inappropriate.
In summary, this was an unpleasant experience. Sherry also failed to mention that room 3 did not have a separate bathroom. We discovered on arrival that the bathroom had a swivel door which provided no privacy whatsoever.
Here is the email correspondence which is self-explanatory!
Please read from the bottom-up.
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From: innkeeper innkeeper@hambletoninn.com
Subject: Re: regarding our stay over the weekend.
Date: July 31, 2013 8:18:28 AM EDT
To: Guests
THanks for writing us. I'm so sorry you had concerns about your stay. We would love to have you come again, and hope that you will endeaver to do so. Being on the water is such a special experience.
I can't respond to the issue of the bathroom, as I did not see it with you, but I can assure you I cleaned the bathroom myself, and thought it was ready for you. I apologize if it was not.
In terms of time, we never want our guests to feel rushed; the Eastern Shore is a place where one can just relax. But we have a very busy property, and check in and check out times are important to follow. You did check in early though, and we were happy to have you, but then your party came down to breakfast at 9:55 am, with just 5 minutes left in our breakfast service. Perhaps you didn't see the coffee and breakfast times on the back of your door.
THanks for taking time to write to us. Have a good week.
Sherry
On 7/30/2013 6:15 PM:
Dear Sherry,
I hope this email finds you well.
I wanted to thank you for opening your B&B to us this weekend.
I had a bit of time to reflect and wanted to provide you some feedback about our stay.
My friends and I were supper excited to have arrived to such a beautiful property and felt very lucky to have found a gem of a place to spend our very special overnight trip. We celebrated my birthday and our friendships.
I wanted to give you a bit of feedback, as I am not sure how your B&B operates. I stayed in room 4 and the bathroom was not clean. In fact, before we left for our dinner, I tried to peek my head in to ask for it to be cleaned. However, I did not find you and I did not want to walk into your private court. So we had to stop and purchase cleaning supplies and clean the bathroom ourselves in order to be able to use it. For that reason, my friend and I did not use the shower facilities.
Although we truly appreciate your allowing us to check in early, I felt quite rushed out at breakfast. Again we realize that you probably had check-ins and we needed to give you your space back, but the feeling was not a pleasant one.
The reason I normally choose to stay at a B&B over a hotel is for that special personal touch... And I am not sure if I felt I received it.
I just wanted to provide you with feedback regarding our stay.
Regards,
Residents of rooms 3 and 4