Dominic C.
Yelp
I love the coffee at Way Station Brew, but I can't say the same for the service. Two weeks ago, I ordered a breakfast plate and paid extra for a slice of toast. When my food was served to me, my plate didn't have any toast. So, I kindly asked the male cashier -- with black facial hair -- if I could be served the side of toast that I paid for. He said yes, and that he would put in an order. I waited for half an hour, but the toast never came. I decided to let it go and not say anything; it was busy and I didn't want to interrupt their workflow.
Last weekend, however, I experienced a similar problem. On this visit, I ordered avocado toast and paid extra for two eggs. Again, my dish came incomplete, with only one egg instead of two. I decided to kindly ask the cashier if he could serve me the side of fried eggs that I paid for. This was the same worker that forgot about my toast order just a few weeks prior. He responded by saying that I might've received the wrong plate, and he would put in another order for me. After waiting for half an hour or so, I still had not received the eggs that I paid for. I went up to the counter once more to politely inquire about my order status. That same male worker and his presumably female coworker -- with black hair and dark clothing -- were very rude in response. In particular, the female coworker rolled her eyes and gave me a lot of attitude.
When handing me the food after waiting for another 15 minutes, the male cashier told me: "Here's your one singular egg, buddy." I'd like to believe that he didn't intend for his comment to sound rude, but it definitely felt spiteful and condescending. Unfortunately, I don't think I'll be going back to this cafe anymore. The service is simply unprofessional and impolite.