Tyler H.
Yelp
Good food, but weird service - and not in a good way.
I've been meaning to try it out for a while... Couldn't go in person because parking was always a challenge.
My partner and I decided to order delivery via Uber Eats instead. We ordered a chai, a matcha, two breakfast sandwiches, a scone, and some banana bread. The delivery came with just the food though...
The sandwhiche's spicy jelly was such a delicious and unique condiment to add to them. It really highlights the smoky flavors of the bacon. The bread is fluffy and fresh and the avocados were creamy and ripe. The banana bread was melt in your mouth delicious and the scone wasn't dry or chalky! The scone's berry jam was well balanced in it's sweetness and not sacrin tasting like most jams are.
Unfortunately, I can't review the drinks because they forgot them! When I say they, I mean both the Uber Eats delivery person and the employees of the store.
I know this to be the case because upon discovering the missing drinks, I called the shop to get more information.
When they answered the phone, a gentleman answered and sounded... "off." Like, when I tried to figure out who I was talking to... he just reiterated his identity as "weird wave" himself - not the shop. So I'm a little weirded out now, but play along. I say who I am and what happened. He then blithely explained that he made our order himself, had to step out of the store for a bit, and so he put our drinks in a fridge, and allegedly told another associate to take them out once Uber Eats arrives to pick up the order. It appears that other person forgot...
To be fair, the Uber Eats driver also seemingly forgot to confirm the order contents which isn't acceptable for someone who was just tipped 10$ for a 9 minute drive from the shop to our home.
While some of this probably sounds innocuous, it was the way the guy represented himself over the phone that's made me doubt this place... I hate to speculate, but frankly, he sounded like maybe he was...eh... "high"? Even if he wasn't, his behavior was still reminiscent of someone who's acting a little bit giggly or silly after getting "stoned." It was, and I truly say this without trying to be ironic - a *weird* experience. Moreover, he never apologized or said sorry, he did however sort of casually offer me a free drink coupon if I drove down there to pick them up. Maybe I'm off Basenotes, but I just got a strange feeling from him, and decided it wasn't worth it to go down there.
First impressions are everything, most people don't return after having a bad experience somewhere they've never been before. I'd like to go try this place again, but I'll go in person next time. If I do, I'll be sure to update my review at that time.
It seems like I'm in the minority from the largely positive reviews. Hopefully I can have the same good experience most folks have had next time...
Good luck!