Wendy's

Not sure exactly what happened. The floor is soaking wet all the time by the drink machine. I’m not talking about spots of water I’m talking the entire floor. As we pulled off we noticed and employee was parked in the only handicapped spot in the parking lot… the food was okay. The service was okay. The cleanliness of the restaurant is questionable.

I don’t eat fast food often but when I do I like Wendy’s baconator, yum yum 😋 and the reason for the four stars is they were completely out of napkins and the tables were in need of a good cleaning. Being directly in front of Walmart leaves me baffled as to why someone has not gone there to buy napkins. Isn’t that considered an acceptable business expense. Hopefully someone from corporate will see this and explain why they don’t.

Don't come to this location much but did the other night. Didn't mind pulling up and waiting 20 minutes for my mobile order, but when I got it the fries where old and cold. If someone is waiting they should get fresh food

We told the worker mayonnaise only, after she asked to clarify. Our ticket said cheese so we told them at the window. The worker looked annoyed and then after our bag was brought to us we were missing fries and the ones we did get were half fresh half stale. Worst Wendy’s experience I’ve had. Don’t come to this one.

When you wait in the drive thru line for 30 minutes you would expect to get fresh food. NOPE!! Got two burgers, both burnt and then microwaved to the point the cheese was hard. The buns were hard as rocks. Why do they even microwave food?? Alexander City Al. The entire crew needs to be fired.

Stopped by Wendy’s for lunch today. It was quite busy. The line moved pretty fast. The food was ok! However the restaurant was absolutely filthy. The floors were wet around the self serve drink area. The floor were nasty snd the trash can was drenched in ketchup and trash was overflowing. If the health department were to come in at any time, I’m sure Wendy’s would probably be shut down. There was no health rating score displayed anywhere in the restaurant. I definitely won’t be back! Wendy’s of Alexander City, AL. 🤨🤨😕🫢

Went in to grab lunch and while their cooking and prepping food a worker is cleaning the back of the fryer and misting cleaning chemicals into the grease, then uses a drill and a wire wheel to clean and sprays the chemicals and whatever else is back there all over the fries and nuggets,the lady fixing them sees this, ignores it and continues fixing them to serve to people.

I purchase two for five salads today at Wendy's and I am totally not satisfied with the size of the salads now the bows are too small to be paying $7 for a salad it's not enough. Lettuce in the bowl but I purchased two so my total was $15.38 and which I feel like I got robbed so I don't think I will be purchasing another salad from Wendy's for that price that you have to pay but the purchase of the food that you're receiving

Went inside to place an order because it was too chilly to sit in the car. Stood at the counter and was ignored. Employees were too busy entertaining each other. As I started to leave, one came over and said can I help you? I said not now, I'll go somewhere else.

This place lacks the capability to operate as a business. Went through the drive thru and ordered. The girl rang my order up wrong and after paying, we noticed it on the receipt, so we said something to her. She informed me that she would give us the right order. After pulling up to the door and waiting for well over 20 minutes with the employee coming out 2 different times wondering what our order even was, they still brought us the wrong order. I went in to confront them, and they looked at me like I had 5 heads. The "manager" told me the girl had no authority to give us what we intended to order even though it was at their fault. She was very rude and caused a scene telling me I needed to pay for the right order and acted like I made the whole story up. That manager is the epitome of why fast food workers don't deserve more than minimum wage.

I try to be fair when I leave a review however my wife was severely disrespected by the staff. My wife placed her order and when she got to the window someone took her card and gave her her food. She sat there waiting on drinks because apparently you can't sub a frosty for a drink that already comes with the meal anymore. Then an employee comes to the window shouting a total in which the my wife stated " I already gave you my card" this made the employee mad and we heard another employee say what the F did she say. The employee located the card and then she said that she didn't take it you didn't hand it to me using condescending tone. We understand that we're not going to receive Chick-fil-A treatment but we don't want to go somewhere where we are completely disrespected.

Went thru the drive thru on our way home from Birmingham. Ordered a jr burger and small chili. Got to the window to pay and they gave me the burger no chili. Made me go thru the drive thru, now 5 cars deep, to reorder the chili. Got to the window to pay, manager was there. I explained this was my second trip thru and she stared at me with glazed eyes like she didn't understand. Needless to say, I gave my husband the chili, went on our way. My husband went to eat the chili and they gave him a fork. Unbelievable!!! What a complete waste of time and money. On the bright side, there is a new Chick-fil-a up the road! Just for clarification, Alexander City location!

This is the nastiest rudest place in Alexander city. How they even are able to stay open is beyond me. The burgers are soaked in Mayo and ketchup. Lettuce is disgusting and wilted. And the employees are rude. I ordered drinks...some were coke and Coke Zero. Lids are never marked. I gave this place a try twice...NEVER AGAIN. Who ever the manager is should be ashamed of how her/his store is represented. But I'm thinking they don't care...so there's that.

Service is horrible! We just sat in line for 20 minutes and no one answered! Two cars ahead and 5 behind with no service! Worker just standing there looking out the window.

The lady who took my order( during a huge rush) was calm, cool, and collected! She was efficient without making us feel rushed at all. The lady making the food was working so hard and going so fast. I'm not sure what these people make but they need a raise!!! Definitely the best Wendy's I've ever been to!

I made an order here and paid cash. Within 5 minutes I knew my order was ready because they announced "Mr David, your order is ready." I NEVER gave them my name. I asked the server behind the counter how she knew my name. She said, "It's printed on the ticket." How did Wendy's know my name? From Yelp location services? Some other App? Checking my apps there were some with location services were "alway" on (Yelp,Weather Channel, to name a few). People turn off locations services (except when using the app). I never inquired from Yelp for a Wendy's location either. I saw it on a billboard. PS: Food was OK.

Visited at lunch time 12:00 noon. Service was quick , food was warm and delicious, staff was very friendly and the bathrooms were clean.

Horrible service! We waited 30 minutes before I just walked out with nothing. Manager was ignoring me at 20 min when I asked if our order was forgotten about. Soda machine was broke and neither of them had ice.

Food is ok. But staff needs a lot of work. Woman asking my order kept walking away so it took a while to place my order. Other employees where walking out of the kitchen to talk with non customers in the lobby. Took way to long to get our food.