Whataburger

My boyfriend and I came in at 4:03am after work, just trying to get some food and unwind. We ordered a burger combo, a breakfast combo, and a breakfast taquito — nothing crazy. We sat inside and waited… and waited… and waited. There was no one else in the building but us, yet 30 minutes went by and we still had no food. Eventually, one of the workers noticed and asked, “You still don’t have your food?” She went to check and found out that they gave our entire order to a random guy. No name check, no ticket number — just handed it over. My boyfriend asked how that even happens, and no one could give us an answer. We didn’t get our food til 4:47am and there was not one person in the building but us, and there was no tickets on the drive-thru screens. Please look at the photo for reference. This isn’t the first bad experience we’ve had here, especially involving the same big Hispanic lady with glasses who works the drive-thru. There’s clearly no structure when it comes to handling inside orders — they always prioritize the drive-thru and completely ignore dine-in customers. We were tired, hungry, and just wanted a simple meal, and instead we left frustrated and beyond disappointed. This is my official call to never go to whataburger again.

Triple Meat Whataburger - 3 large beef patties, 3 slices cheese, tomato, lettuce, pickle, diced onion, mustard / 5⭐! Whatameal Combo - add medium fries and medium drink / 5⭐! Dr. Pepper Milkshake / 5⭐! When I was planning my first trip to Texas, I knew I wanted to try Whataburger. I live in an area where they do not have any locations and love all kinds of burgers and burger places. I am very happy to report my first visit to Whataburger was a big success. I was so excited to finally be able to try their burgers, so I got a little carried away and ordered a triple. The burger was huge! I am a hearty eater but even I had trouble finishing the entire triple burger. I had no regrets even though I had to rest after finishing it. The burger was full of beefy, good flavor. I had Whataburger twice on my vacation. The second time, I had a double which was a perfect, large meal for me with the fries. The fries were crispy and tasty. I love dipping sauces as well as ketchup. It was neat to see all the various sauces you could order with your meal. My favorites were the jalapeno ranch and spicy ketchup. I had never seen a Dr. Pepper milkshake on a menu before so I treated myself to a small one. It was like having a Dr. Pepper float. I'd order it again. This is the location we went to for our first Whataburger meal. The staff was clearly working hard that day. The place was busy and there were a lot of cars in the drive through window. But the crew was friendly and nice. The location had a lot of parking and lots of seating. Overall, for my first Whataburger experience, it was a good one and I would certainly return if the opportunity came up.

Please educate your staff on the law regarding service animals. Employees have attempted to illegally deny me service and have illegally demanded specific requirements for my service dog (have a vest). The other day a manager accused my dog of not being a service dog because he was jumping. My dog never barks, he is 11 months old, and while trained in some tasks to assist my disability...he is still a puppy and training is ongoing.

They’re always busy so if you’re in a rush go to the drive thru but if you have a second to wait they have a great environment. Their workers are great. I go every other night just for some to drink or some snack on. They always make you feel welcome. Dashers always frustrate so I think they can improve on getting online orders out faster but other than that one of the best places for a midnight snack, meal or chill area. ( I don’t go during the day so I can’t tell you if they are the same or not)

I’ve been to this location several times before, and nearly every time, there’s a problem: missing items, long waits, or poor service. There’s one specific staff member — a Hispanic woman who works the drive-thru and wears glasses — who we’ve had multiple bad experiences with. She has ignored us more than once, and this time was no exception. We were sitting at a table waiting for our order, and somehow a random person was able to walk in and take our food. No one checked the name, and no one noticed. By the time they even started remaking our order, it was 4:30 AM — we finally left around 4:40 AM. That’s almost an hour of waiting inside an empty restaurant with zero customers in the drive-thru. Absolutely unacceptable for a place that prides itself on being open 24/7. The staff clearly doesn’t care, and nothing is being done to improve service. Management seriously needs to step in and fix the chaos at this location.

I was in line before breakfast ended, but of course there had to be one idiot holding it up like it was a Q&A session. Then, just as the line was finally about to move, he comes back to ask for something else. I literally watch the menu switch to lunch while I’m standing there, and the cashier goes, “Sorry, no more breakfast, he’s the last one.” So amazing, everyone else in line missed breakfast because some clown couldn’t figure out the menu and the cashier moved at glacial speed. ❤️

Worst service I have ever had in my life. I have never made a bad review on any place until now. They didn’t have my food ready after 30-45 mins after I was the only one in the store left. They said that I never ordered and the manager checked twice. They had me digging in the trash twice to look for my receipt, since the manager said I never ordered and he checked. Then Al the sudden after an hour a different nice lady from the back found my receipt. (So obviously the manager didn’t look) they were about to make my food an hour later but from the way that they treated me I didn’t trust what they would do to my food. Will never go to that branch again. I am sure the manager ate my food and said that I never ordered. I think they thought I was homeless because of the area and that they are better than. Crazy

Ordered a burger and a chicken sandwich. The chicken sandwich was so old I mistaked it for a burger. It had old lettuce and tomato aswell. The lettuce was old and turning brown and the tomatoes disintegrated into the chicken patty with just the skin of the tomato being left. My burger aswell must’ve been old because my boyfriend woke up with food poisoning and my dog got sick from the bite he had of the burger. Tried to call the store but no one answered. Called corporate and haven’t gotten a call back yet. Very disappointed in the quality and service. I get it maybe sitting for a little while but that was long over due. Wasn’t even edible