Whataburger

I love this establishment but despise this location. Zero human interaction. You have to order on an app or a kiosk. The kiosk has a blaring beeps every time you touch it. The screens don’t work well. Editing your order after you’ve added the item isn’t allowed. You pick up your food in a locker like an amazon package. This process may save whataburger but it costs customers time and adds frustration. I am appalled that my favorite fast food establishment is selling out. Being a Texan, I am not proud of the direction Whataburger is going based on this experience.

Ordered food at the kiosk on my lunch break. Waited close to 45 minutes for my food without receiving a text or anything so I went to the door to ask about my order, because there were 5 other people standing around to do the same thing (the pickup lockers were broken and the kiosk was definitely either broken or not calibrated correctly). I KNOW that I ordered a Monterrey Melt meal but the kiosk did not print any receipts and I never got one texted to me. The worker (who I think was named Katrina or something similar to that) came out with a completely different order and when I told her that wasn’t what I put in, she told me that I was lying about my order and they were busy so I should just take the wrong order. I was confused and told her I was positive that wasn’t my order and this employee slammed the door in my face and came back out and again told me that I was lying and to just take the incorrect order. I relented because it was coming up on 50 minutes of me being there and asked to take the order she obviously wanted me to take and she tossed it at me before once again slamming the door in my face. As I was leaving she was also calling me names so I’m really not sure what her problem was. She was probably the rudest person I’ve ever talked to in an environment like that, and as a person who has worked in the service industry for YEARS don’t know how she’s employed with an attitude like that! The manager on duty was extremely nice and has offered to help me but wow…..what a horrible experience!!

I love the digital kitchen concept. I’ve never had a problem in the past. Tonight, however, we ordered, picked it up from the locker, drove home, only to find out that the food that was in our locker wasn’t the food we ordered. We got someone else’s order. Since we were already home, we tried to call customer support, that’s what the app suggests. No answer. Just rings endlessly. We tried to report a problem in the app. It just submits a ticket and that you’ll get a response in a few days. I love not needing to talk to anyone when getting food. But there needs to be an easier way to address these issues. Especially because the wrong food being in the wrong locker is out of our control?

This digital kitchen concept is an absolute failure. You either have to order on the app or get out of your car and order at the kiosk, there’s no way to place an order at the drive through. As far as I can tell, there’s no dining room either. The kiosk display is a touch screen that doesn’t work well and takes at least 5 minutes to place an order for a single meal. I came here thinking it would be a quick in-and-out and instead it made me late to my appointment. Go to a real Whataburger if you want a place with actual customer service!

What in tarnation is going on at this place? Can’t order through the drive through, the kiosk you have to order from is seemingly running windows 94 and barely works (seems to be on life support). I understand companies are going through staffing shortages but all hail plankton this place was just a mess. I hope they can figure it out. I’m not going to download any apps to get a burger. Burger good.

It might be better to use the app . The touch screen kiosk is horrible. I ordered a b.e.c. biscuit combo with a side of ketchup and the put the ketchup on the biscuit. No options to customize your order before checkout. They could learn something from using the McDonald’s kiosk across the street. I wouldn’t stop here again unless I have no other choice for food.

First visit to Whataburger digital kitchen, and last. Kiosks didn’t work, had to go to service window to get help. The young lady came outside to look at kiosks, even giving it a kick, to no avail. I had to download the app, ask the young lady again about items on app. The app wasn’t easy to use. After placing order it wasn’t clear on where to pick up, so back to service window. The young lady was helpful and finally found our food and brought to car. Several cars were trying to place orders and figure out how to submit orders. Don’t see how this concept is more efficient than drive through window. Very bad experience, I won’t go back. Big fan of Whataburger, but will drive a little further for a drive through window.

First time ever that I have pulled up to this location & thought this was a regular restaurant with a drive-through to find out it wasn’t through me off so bad. I don’t understand what this concept is, but it’s STRAIGHT UP STUPID!!! Please keep regular drive-through an alive and take away whatever this BS is.

It's pretty handy to be able to order off the app (getting some reward points for free stuff later) and pick it up either from the lockers or through the drive thru (this requires the food to be ready before you pull up). The app tells you when the food is ready (and there is a slight lag between that and when the screen changes over the locker). No sit-down here - strictly pickup or delivery since this is a kitchen only location. Overall - my orders have been mostly right so far - had one glitch, but you go around the corner to where the ordering kiosks are and there is a window where someone can help get you what you need. In terms of the food - the prep time is pretty quick from the time of ordering to when it's ready - usually about 7minutes give or take. As for the food here's my experience so far: * The Whatacatch fish sandwich is really good - wish they had this all the time. * The Whataburger Jr is usually what I get so I don't go to sleep after lunch. It's a decent sized burger and tastes like a typical fast-food burger. They tend to smash it down when they make it so the bun is pretty dense with the compression. * Fries have been crisp and hot every time - although they tend to be over salted * Onion rings - always hot and perfectly battered. These are hard not to eat until they're gone before you reach your destination. Best when piping hot.

Just went to hit their empty drive-through and I was told I had to get out of my car, order at a kiosk, then go through the drive through to pick up my order. Call me a boomer, but HELL no.

While visiting Austin my husband and I drove by this WB digital kitchen. Turns out it is the only one in existence (so far?). I would think this concept would work better closer to downtown or UT but my smart husband pointed out that since it is a new concept for WB that they are testing the idea out and that's probably why a higher populated area wasn't selected. Normally I will only eat WB out of desperation but was willing to try it because of the concept. We had no problems ordering except that I requested picante sauce but I didn't realize it was forgotten until I was done eating. I took my food out of the locker as soon as I received my text so the food was very hot and I had to give it some time to cool down. Better hot than cold. I would have give this review 5 stars if I were a member of the WB cult. They will give you a free brownie ($2 value) if you show them a 5 star review you have written for Google, but not Yelp. Rude! Haha Frankly, I wouldn't be surprised if many fast food places end up following this digital route taking into consideration that there appears to be a shortage of workers for these types of jobs and the recent incidents of violence in this industry.

Whataburger is delusional thinking this concept would be anything close to "innovation" or "progress". Whatever money they are saving by making the process "lean" I'm sure they are losing in business from furious customers. This digital kitchen is chronically understaffed. I went on New Year's Eve, and there were only two employees. There were about 30 people total and our order took over 90 minutes. Those poor employees were doing their best to keep up which made it impossible to speak to anyone to ask for an ETA, or get sauce, or correct something wrong with the order. My colleague LOVES Whataburger but comes back from lunch every time with a unique story about how they royally screwed an order or how it took him 45 minutes+ to get his food. Whataburger if you're going to spend so much money demoing a Taco Bell, constructing a building, getting "futuristic" kiosks, then spend a little extra getting enough staff. This is a kooky corporate concept that completely misses the mark. Negative 5 stars.

This is a waste of time I came here and could only order through the electronic kiosk. It didn't work and they wouldn't let me just order directly to them what a waste of time avoid this place

Absolutely idiotic concept. It's raining. And I can't drive through the drive thru. I have to get out of my car. Order at the kiosks. Then wait to get my food from a box? The agent was rude. The service is slow. This needs to be shut down. Over engineering at it's worst. Skip.

Machines don't work but good god this is the best breakfast sandwich I've ever eaten. If you like your hash browns crispy as hell this is all u need.

All the negative reviews here are absolutely true. Every. Single. One. Initially, I was all for this concept and giving it a try. I've been three times and all three times I have not gotten a receipt or a text to get my food from what can only be described as a refurbished row of gym lockers. All three times I've been required to get help from someone inside, defeating the whole purpose of the concept. However, none of the other reviewers appear to have experienced an incorrect order. I've experienced this every single time. They've forgotten the cheese every time. I swear someone must follow some religion that goes against putting cheese on a burger cause my burgers are a clear protest against the cheese industry. Or maybe it's the opposite and someone working here is so addicted to good ol plastic American cheese that they're eating their whole supply. Regardless, this Whataburger has an issue with putting cheese on a burger. I've pushed through some bad Whataburger throughout my life, but this aggression will not stand! Anyways, go to a different location or go to Cane's next door. Don't waste your time with this shoebox.

I have a secret! Don't go here! If this is the future where human interactions are out of the equation then I want no part of it. There is ZERO Texas hospitality in the digital kitchen Grabbing your food from a locker is demoralizing. The locker doesn't say howdy, smile at you, or thank you for your business. There is no one present to ask for condiments or a soft drink refill or more importantly inform you when a product is out. My advice to Whataburger is to fire the anti-social moron who dreamt up this concept.

This idea is worse than New Coke. This concept is an abject failure full stop. App is clunky. Parking lot is a nightmare. Having to get your food out of a bus terminal locker is dystopic. Tried it twice (cuz I normally luv my WB) but each experience was frustrating and annoying. Whoever came up with The Digital Kitchen should be relieved of their duties immediately! C'mon WB, do better.

I tried the new location and had no issues. I have the Whataburger app on my phone. I have sent customer service a note asking how to make a special request as I hate a ton of ice in my drink. I haven't heard yet. Everything else went as planned. I parked and waited for the notice my food was ready. Went up and put in the code; a door opened, and there was my food. Easy and way faster than a traditional Whataburger. The footprint of this location would not allow a full store. I am okay with this one if it means I don't have to drive to Lakeway or way down Ben White to get a Whataburger. It may have a hard time with McDonald's and P. Terry's so close. The work crews in the area were in full force at lunchtime.

The food is good; but, they are incapable of filling an order correctly. They almost always forget something. I hardly ever see the same person at the pick up window -- they're young and inexperienced is my impression.

Can I post a negative star? This is the stupidest idea, kiosk is ridiculously slow & even with all that they got the order wrong! No apple pies!!!

This Whataburger location is very convenient for me. It is very accessible and the limous quickly. It can be busy especially during peak times. Food here is what you would expect from an average Whataburger. The outside is well maintained.

If I could put zero stars I would this is the dumbest concept ever to exist they wouldn't let me order/ pay through the drive-through so why even have one in the first place... they prompted me to come out and help me out with the kiosk. I couldn't figure it out. They came out three different times to help me lastly to pick up the food in the cubby the text didn't even go through on my phone making this my last trip to Whataburger in becave / westlake

The on-line order website did not want to take the coupon code that I had, the drive-thru line was long and slow, awkward parking for the kiosk process, and I just wish they would have allowed for inside seating . . . I will be going to the Ben White at Manchaca Road location for any future Whataburgers.

Digital kitchen is the worst idea yet. Doesn't work. How do you request more sauce if there's no human interaction? Ketchup, napkins, salt, etc.? Terrible idea, whataburger. Human interaction is a necessity.

Whataburger launched their digital kitchen recently and it has been a huge pain due to the app being very user unfriendly. It's not easily navigable and if you have a gift card balance you cannot combine payment if your order exceeds the amount left on the gift card balance. The concept missed the target on several levels in my opinion.

I checked this new concept late in the evening 8 pm-/ it took awhile to figure it out-- from ordering ( forgot to get my ticket-- went back) had to figure out how to check my order was ready -- what number to put in and what locker to check-- pushed to help button-- no help received-- finally 3 employees came out of the side door and one went and retrieved my order-- which was a hamburger nothing extra! Glad it was not busy and I was not on a timed lunch/dinner break!

Terrible idea. Two thumbs way down. You can't order in the drive through and you can't dine inside. Traditional drive through experiences are way more efficient and customer friendly. Whataburger has lost its way.

This concept should be called "WhatAFail." It's like getting your food from a vending machine at full service price.

Ordered 40$ worth of food. They gave us 3 drinks and 3 chicken strips. When telling them our order wasn't full, they told us to pull around and wait in line for them to recreate what they had previously missed. AWFUL service.

It's just a bad concept. You have to stand outside and order, can use the drive through to order. If you don't know the menu, you don't even know what to order. You have to enter your phone number to even see the menu. Then we couldn't figure out how to order a soda as part of the meal and have no idea what we getting so are just going to throw the soda away. Bad concept. Bad execution. Not to mention a long wait for the food.

All great ideas are resisted at first by a society unwilling to change. The online ordering is easy and convenient, and the automatic rewards program gives you great deals. Shoutout to whataburger ketchup, the best ketchup.

The online ordering system is VERY confusing and hard to use. i gave up after three attempts. then drove to an outside kiosk and ordered but couldnt locate my hamburger in the outside boxes. i HATE this overall concept.

Went through the digital kitchen and it wouldn't let me select a drink with my combo, tried for 10 minutes. Order my sons food and went next four to Canes, they have actual people to help. Oh by the way, they messed up almost the entire order and took an extra 10 minutes to fix it.