Michael B.
Yelp
I became a member back in the 80s, and used to be a big fan. My 1990 punk band even had a song about the store. But over the years I've been witness to WV's slow decline.
Back in the 80s and early 90s, there were only two outlets for organic foods, WV and Whole Foods, with Whole Foods being exorbitant. WV filled a niche, and had a lot of charm.
These days, organics are available everywhere, and WV's charm is gone. They're essentially what Whole Foods used to be like before Amazon took over (high priced and nothing special), only a lot smaller . The other stores beat them on price, selection, and service.
WV used to have staff that had been there for literally *decades*. They've all been either forcibly purged or just abandoned ship. They recently lost a staffer who'd been there for *33 years* (!), who left to join HEB.
Their co-op credentials are also spurious. Once when they had an election on whether the store should boycott certain items, the choices were "Yes", "No" and "No opinion." The proper way to count the votes would be to compare "Yes" to "No". Instead, they added the "No" and "No Opinion" together (!), to get the result they wanted. I protested about this at a board meeting, but the board members all thought that adding No and No Opinion together was proper.
Once I asked if WV could supply funnels in the bulk spice section, to make it easier to get spices into my bottles without spilling/wasting since their spoons were larger than typical spice bottles. Their response was that if I wanted funnels, I could go buy them myself.
I used to make product requests on their form, always checking the box saying "I would like a staffer to contact me." No one ever did, except the one time the manager of that department happened to be a friend of mine.
I wrote a letter to the general manager, detailing various problems such as these. He dismissed each and every one.
I'd done volunteer work there years ago and they gave me a punchcard for a 10% discount for each of ten visits. I lost it, and then when I found it and tried to use it, they refused, even though there was no expiration date on the card.
The website is an absolute joke. Go to HEB, there's a search box right at the top to see what they have and what it costs. At Wheatsville.coop, good luck finding anything similar. No search box. Click the "Shop" menu but none of the options seem to be a product search. In the middle of the page, there's what looks to be an "Order Online" button, but it's not actually a button, nothing happens when you click it. In tiny type a few inches under the fake button there's a link that says "Start My Order". I don't really want to order, I just want to check products and prices, but I click anyway, and it spawns a stupid gratuitous new window. And on THAT page, they demand that I create an account before they deign to let me search their products. It bears repeating: At HEB, there's a search box right on top of the home page. At Wheatsville even after jumping through various hoops you still can't search.
I ended my membership at WV years ago, but we still went until recently to get White Mountain Food's wheat roast since Natural Grocers stopped carrying it. We'd special-order one or two cases. The last time we ordered, no one from the store ever contacted us. We haven't been back since.