Whole Foods Market

Whole Foods Market Malibu is one of the cleanest and best-run grocery stores on the Westside. Parking is easy, the store is bright and beautifully organized, and the staff is always friendly and helpful. The Amazon Return kiosk is a huge convenience, and I love how many local and organic options they carry here. The meat and seafood departments are excellent, and the fresh flowers and produce consistently look great. A really well-managed store — always a smooth, pleasant shopping experience

For some reason this is the worst Whole Foods I've ever seen. Pizza is always dried out and burnt. Food bar isn't maintained. And the selection is bad. Fried, greasy garbage. I just passed on the entire food bar. It all deserved to be in the trash can. And, the coffee/juice bar was closed at 12noon on Saturday. What the hell is going on with whole foods Malibu. Its been poorly run for years.

This is THE WORST WHOLE FOODS. What a joke! The staff never says hello, goodbye, nothing. It’s very strange and off putting. Management, I would advise you tell your staff to be friendlier, it’s very odd. Next… The pizza SUCKS at Malibu! Always old and fried! Much better at other Whole Foods locations. Next… Why is the coffee and smoothie counter ALWAYS closed? Last, (I could on and on) the paper towel dispenser is ALWAYS empty! Maybe add a foot door opener so we don’t have to touch the bathroom door handle every time. Get it together Malibu staff! 😡

Sadly I must agree with other reviewers on here; this is one of the saddest Whole Foods I've ever been to. I visit family a lot in Malibu and they frequent here and for me it's always unpleasant. The store is small. That's not a bad thing though even though the selections are more limited. The hot bar is sad. The juice bar is seemingly always closed or on break. The carts are dirty. The staff is the worst of it though. The cashiers are always eating, on their phones, sitting down, and just overall unfriendly unless they are having personal conversations amongst themselves. That I find to be inappropriate. There's an older lady that works there, Natalie, that is always goofing off and talking with the rest of the staff--sometimes you catch her on a good day and she pretends to like helping the customer. An older Hispanic woman who is on the larger side; she's friendly but I often also hear her conversations with her cursing and saying inappropriate things. There's a goth girl who is always flirting with an Asian man and on her phone or sitting down....a girl with long hair and glasses that's always eating at a register and rude.... The saving grace of the cashiers is a nice Hispanic lady with red hair. She's a delight. I'm sorry to not remember her name but we always try and checkout with her if she is there. And a goofy older guy who is usually at self-checkout. He's very friendly. There's also a nice guy with glasses, Mike, in the wine department that we enjoy dealing with. He's very personable and knowledgeable about the products they offer. Then you walk the aisles and you see the grocery people doing the same thing! On their phones while stocking, goofing off instead of helping us try to locate things... Most of the time the people at the deli counter ignore you unless you make a fuss or are willing to stand there for minutes on end. I don't know who hires the staff around this location but they're by far the most unprofessional I've encountered. I think management needs to revaluate how it trains it's staff. I understand Malibu culture is laid back but it's still a customer service business. If you do not want to help and serve the customer then perhaps you should work elsewhere. Your bathrooms could also be cleaner. They tend to smell and break a lot.

This is absolutely the worst Whole Foods I have ever been to in my entire life. A lot of their departments close early and when I mean early. I mean their deli, smoothie bar, customer service department not having anyone at around 4 pm on a Saturday. The smoothie/juice bar is really the worst. They will make smoothies the wrong size with the wrong items and that's if someone is working. Today i thought I would give it another shot and the woman making the smoothie left it blending for 5 minutes while she went shopping for items and then when she presented it to me it was warm from all the friction. She was surprised. Apparently not knowing much basic science. Skip this Whole Foods. There is an Erewhon 15 min away and another smoothie shop down the street. A manager there told me off the record that it's hard to find locals wanting to work there so the employees they do get are not the best. They get what they can. It's too bad.

I visit from the UK quite often and this is my least favourite Whole Foods to purchase from. More often I find myself driving out of the way to not go here or I go to Vintage Grocer instead. The location; lovely. The staff and the way they operate; atrocious. Literally every single time, no matter the time of day I shop, the majority of the front end staff is slacking off. They sit at the registers looking dejected. They have personal and inappropriate conversations with one another while we are trying to check out; heaven forbid they'd speak to the customer spending money. They eat behind their registers--this is frequently done by the girl with long dark hair and glasses--and then they want to touch your food. I also find her to be very rude more often than not as well so I avoid checking out with her when possible. I don't want someone eating and then touching my open produce. But she's not the only one who does this; most of them I have seen eating and then proceeding to touch people's groceries without leaving to wash their hands or putting on gloves. There's a black woman and an older hispanic woman with highlights and a low voice that are always on their phones which is rude when trying to check out. They spend more time slacking off with one another than making sure the customer is taken care of or appreciated. One older lady likes to throw your groceries and is rather curt. Self-check is your best option here. The bulk of the grocers are on their phones and earbuds as well. I often walk down asiles and find the men stocking the shelves on their phones on personal calls. They also talk about things that are inappropriate for work I feel; I don't want to hear their relationship issues or how drunk they were/are. I don't know who is in charge of running this store but they need to do some serious re-vamping and look at the types of people they employ. Maybe they need to have additional training as to what's appropriate work behavior. We don't have these kinds of attitudes in the UK and it's dejecting and off-putting. The tall man in produce is nice and helpful though. He wraps your florals. The body care people are kind too for the most part. So not all bad eggs but still basically a spoiled carton. My advice to Management is to start making your location run like a professional enviornment like others in the the area.

Service at the coffee bar was extremely slow the first day I was here, and the second day there is simply no one here and a line of people waiting. An employee just showed up, prepared a drink (for themselves?) behind the counter without acknowledging the line, and then walked away. Poorly run store!

You'll pay premium prices even with Prime. If you are going to buy products that are sold at both Ralph's and Whole Foods, your bill will be significantly less at Ralph's. Numerous items that are $5.99 at one will be $4.99 at the other. They do however, carry many premium brands that you will not find at Ralph's. Aesthetically, it is a nicer experience.

Very clean store. They have a great hot bar area and a huge outdoor seating area. Located across from the malibu country mart. Great deals with a prime membership. Still get some deal without prime.

Didn't know this was over here even though we're always down the street to enjoy Broad Street Oyster CO's amazing lobster rolls! We were looking for coffee in the area and they had a Blue Bottle at this plaza and that's how we found out there's an entire shopping center here with a Whole Foods. Stock was great, layout was different from our location but the thing that stood out the most were the desserts case with individual pastries! It almost felt like they loaded the fruit tarts more than they do at ours. Delicious and great spot. Parking is a decent size but surprisingly hard to find a spot due to the location. So many shops around and probably the only Whole Foods in the area so it took us a minute to find parking. Overall great location! Beautiful scenery and weather. IG: @ammysalamii

The best WF I've ever been to. Immaculate, well-stocked, and the people working there are kind and helpful. One of my favorite things to to in the 'Bu is grab a sando and either sit at the tables in front of the store and munch while I people watch or take the sandwich to go and eat it on my favorite beach. I should also note that the sandwiches are quite reasonable, about $12 for the fully kitted out turkey wrap I grabbed yesterday. And of course, they have all of the other goodies you've come to love Whole Foods for, from skin care products to fruits, fresh sushi to baked goods and always great beverages. I do wish that there was more parking available on those hot summer days, but such is the price of living in So Cal. The lot was wide open on a Sunday in early April. Thank you, Whole Foods Malibu, you are essential.

Harder to find anyone dumber or less helpful than a Whole Foods employee at the Malibu location. Any question will be met with a look of confusion and shoulder shrug of ignorance. And, they don't properly maintain the hot food bar, Pizza bar or juice bar. Juice bar usually closed. Its 3pm on Sunday and juice bar isn't serving juice or drip coffee. Expresso only. WHY? The indifferent and ignorance of Whole Foods Malibu staff is mind numbing. And, staff is constantly saying that they are understaffed. Why?

This location clearly has too many employees -- and not enough that actually give a crap about working -- since there's were multiple registers open with multiple employees at each register standing around doing nothing. I figured I would save myself the hassle of self-checkout and go through the regular register since there wasn't a single customer and all I was buying was two protein shakes. There wasn't a guy standing at the register blabbing with (flirting with) the girl at the bagging end the whole time. Literally didn't acknowledge me when I walked up and say one single word to me the entire transaction -- he didn't stop looking at and talking to the girl the whole time. I scanned my in-store code from the Amazon app and asked him if it scanned because I wasn't sure, and he just looked at me and scanned the code on my phone without saying a word to me or even checking if it had worked when I did it. I used Apple Pay and the screen said to wait for cashier, but he just kept talking to the girl and wasn't looking at me or checking for a receipt -- and certainly didn't ask me if I wanted a receipt, so much for expensing the protein shakes! -- and neither of them asked if I wanted a bag, so I assumed that was it and picked up my shakes to leave. I said "have a great day!" (as I always do with any customer service person) as I turned to walk away, and still not a single word from either of the two employees. The people who work here are even more impersonal than using the self-checkout. What are they even here for? Just being paid to talk and flirt all day? Crazy. No wonder grocery prices are so high, so much wasted salaries on people who aren't even doing their job.

Customer service at sandwich department was the worst, Lady was facing me and didn't acknowledge or greet me, I said hello to her and asked if i can order from her, she just ignored me so i left, whats up with these snooty people don't work there if you don't want to help people or make food. no stars if possible, made me sad to deal with people like that when I'm just trying to order food and enjoy my Sunday

Review is only concerning the "Sandwich counter": Food:B, arrived at 12pm and the sandwich station was out of Aoli, tomatoes and pickled onions and after handing me the sandwich I had to hand it back because the sandwich maker forgot to include the avocado, so he reopened my sandwich and stuffed in the my sandwich so it obviously fell apart when eating it. Service: C, Train your employee! Cleanliness: A Value: C, reasonable priced but bad execution. Ambiance: B, fair

Passing by, I noticed this Whole Foods and decided to stop by their sushi counter to grab a quick bite. The selection was limited so I requested what I wanted and the staff made it to order immediately. I was super pleased with quality and service!

Hot breakfast is inconsistent. Some times there is; sometimes there isn't. Coffee Juice bar... can't say; been here va 3x - it's been closed. Try to ask one of the 7 staff standing around and no one has an answer. Closed because there was a call out? Not enough staff possibly? What are all those workers milling around doing? Too bad. Store is nice but service lacking.

Came here to order an iced latte they were very short staffed and my drink took 30 minutes to come out. Horrible customer service. Management please ensure staffing levels are appropriate.

Please come shop in Malibu if you're a resident or coming in from Westlake , especially at the small businesses! But today I will be discussing how excellent the Whole Foods has been. As a fairly new resident, I have never had a negative experience at the Whole Foods Malibu. The customer service is always on point and they even have such a great selection of fruits and vegetables! And shoutout to the amazing Jeriah in the sandwich section, he goes above and beyond for his clients like myself every-time I come in. Managers, take note! He is a definite keeper! Anyways, this Whole Foods never disappoints. Will be recommending to all my new friends who move to Malibu going forward! OTHER MALIBU RESIDENTS - please go out of your way to support the other small businesses in Malibu too because it is still closed to the general public :)

Just here to review the pizza! I do pizza almost every Friday night, sometimes I make it at home sometimes I do take out. I've had every pizza place around Calabasas already so decided to try Whole Foods to experience something new. They have fresh ingredients and the dough is the same I use to make my own so thought it would be pretty good - but it was a bit of a miss. I'm guessing it would have been better eaten right when it came out of the oven but it's a grocery store so wanted to take it home... We put it in the oven for a little to heat it up but still fell flat. The cheese and toppings kept falling off and the flavor was not horrible but not good. Would I get it again? No. But the dough they sell in store to make your own is great!

Best smoothies by Maria! Service is so amazing and she doesn't miss a beat! Always my go to for my green drink

This is a great new location in Malibu and much needed since there was not much in terms of groceries around. Bright and spacious store, well stocked and very appetizing set up. Great local products and plenty of easy parking.

Maria at the juice bar has great customer service and works very hard to provide customers with juices and quality care. Unfortunately some customers are rather demanding but she handles their requests like a saint. I've seen some people not respect that the juice bar is closed for 30 minutes so she can have her lunch time and press her to make juices during this time. She is so respectful and courteous despite this. Respect her break time please!

Maria, you made my day! Thank you for your kindness and for going the extra mile to customize my coffee and make me feel special on my graduation day! The cappuccino was delicious. I'll definitely be back!!

Maria D. at the juice/smoothie bar is an extremely kind, dedicated, and certainly underrated worker. Her service was top notch and her effort too as she rushed around taking orders, making drinks, and cleaning with wonderful contagious cheerfulness. My only complaint, similar to a review below mine, is with the management not offering her any additional help in the form of a second worker. It is crazy that this nice lady needs to work so hard to do the jobs of 2-3 people by herself!

It's always friendly, helpful and Maria at the juice bar is amazing. We go often as it's no hustle, no big lines, friendly and delicious. It's fun just to relax after the day at the beach with good pizza and drinks from juice bar

Excellent service by Maria D. at Juice/Coffee area. Thank you, Maria! My visit to WholeFood Malibu was such a pleasure because of you.

As a Floridian, this Whole Foods was great compared to the ones we have at home. Great service and very clean store. They had great deals on liquor just in time for the holidays too! We don't get the pleasure to purchase liquor at our home Whole Foods so this was a great surprise.

Maria in the smoothie bar is the best! She makes great smoothies and is always friendly to me and other customers. I come back looking for her as she even introduced me to having beets added to my farmer's garden large smoothies! I highly recommend that smoothie and if you have her take your order you will be a happy cust

Maria D at the juice bar is amazing! She's extremely dedicated and on point. But management I find it abysmal that she's not afforded a second staff member. She's taking orders and working the cashier while having to make all the drinks as well. Give a a damn raise and more help Whole Foods. A lot of us come here SPECIFICALLY for her

Happy hour @ Wholefoods Malibu with Maria D!! I loved her energy, haha! She helped to pick my smoothie, which I loved and also recommended the Brown Butter Sugar Latte

Maria, one of the Barista's at the coffee bar helped us out with a drink we wanted. This lady was so sweet and polite she really made it pleasant to order and she asked how our day was, lots of people don't do that anymore. Thank you Maria for making it a pleasant experience.

Just like everyone else says Maria is such a wonderful person/worker, however this store is so incredibly wrong for only letting her work alone, she is so overworked and it's genuinely unfair and inhumane the line is always so long and I'm assuming it would be hard for her to use the restroom if she needed. This store is so understaffed it's honestly embarrassing for yall. I couldn't get a smoothie, and I couldn't get anyone at the bread counter because there's literally only like one person working. I hope you guys fix this because it's genuinely awful.

Brown butter cookie latte made by Maria D is SO GOOD. ITS AMAZING. She is such a compassionate and kind person. She asked us how the lattes tasted right when she gave them to us + asked if we had any modifications. 10/10! I just wish they had someone helping her out at the stand because she was working alone despite such long lines. She kept reassuring people in line that she would get to us soon. Despite the lack of assistance, Maria works so efficiently.

Maria D is an outstanding worker. She is very nice and does a great job at the espresso bar!!! She offers phenomenal service and is a very kind hearted lady.

We were at the store yesterday, Sunday, the Father's day, we went to the juice bar , there was only one person working, Maria D , very fast and hard worker , taking care of all customers. she was definitely doing more than what she was supposed to . And she was not allowed to accept any tips. On a day like that , there should be more people working on each shift, so people would get out faster. I give the 5 stars because of Maria D.

Maria, the lady at the juice/coffee bar is single handedly the kindest, hardest working person. 10/10 for service!

Maria made the best green smoothie! She was also very kind and knowledgeable. Thank you Whole foods for hiring great people!

Pastrami sandwich was good. However, be prepared to wait for a long long time. The two workers aren't well trained having to constantly look at cheat cards. They move slow and doesn't seem to multitask very well. If you have the time to wait, then it's all good. Otherwise, I'd think twice. I won't comment on ambience... it's Whole Foods.

I came in today for Amazon return. A man was doing the return was not a friendly person. He gave me an attitude when I told him the package he tried to put the sticker on after he scanned the code was not the right package. I never had this experience with anyone that works here before. I will continue to shop here and I hope I will a friendly service.

I witnessed the most amazing thing at the Juicebar. Maria was helping two gentleman, obviously pro basketball players. They were so taken with Maria her kindness and beautiful energy they both tipped with 100 dollar bills. She politely thanked them and handed the money back. The store rules forbid it.Her graciousness and glow can't be bought.The store is so lucky to have her.

Maria was the best! Awesome service and a great açaí bowl! She was very kind and put extra care into making our bowls.

Whole Foods in Malibu is truly a fantastic market with great quality, excellent selection of fresh produce, meat and fish plus all kinds of drinks from all over the world. Love their coffee, snack bar and their bakery. Most of the breads here are delicious. And worth mentioning service here is truly exceptional.

This is the most hit or miss Whole Foods out there, but my last experience was great so let's go with that. Hot food bar was bussinnnn. Crispy chicken tenders, fresh chicken curry, and most importantly, the best Greek orzo salad. Also a fan of getting the tuna or salmon roll/nigiri combo. Extra fresh most days of the week. Produce is amazing quality for Ralph's type prices. Best pink lady apples I've had in a while.

Maria D made the best coffee for me and is always so sweet! Always look forward to ordering

Maria at the juice bar is the best part about this place and I loved it here before I met her! Perfect smoothie, perfect customer service and such a kind and amazing worker!! Thank you Maria

Leaving a review for the sweetest lady that works at the juice bar and does customer service as well. I came in for a coffee the other day and she gave the best customer service & made sure I was satisfied with my order. I will be back thanks to her great service!

I bought me a green smoothie and it was really good and refreshing.The service was excellent the time I walk in she already greet very friendly.I asked to add ginger to my smoothie and she did so I offered tip but she don't except tip. Thank you Maria the smoothie came out good you shine up my day

Maria D. makes the best brown butter cookie latte!! Love her sweet energy and I always look forward to her making my coffee :)

Whole Foods Malibu- Maria D. took very good care of my friend and I while we were in the store ordering our hot teas to-go. She is an amazing employee; joyful and happy to serve all her customers. I highly recommend the juice and coffee bar at Whole Foods Malibu .

Maria at the juice bar holds my heart. She is so kind and is just the sweetest. I love the green nutty buddy and smoothie bowls!

Stopped by the coffee bar to get a latte. Maria was the kindest and most helpful barista that I have encountered in a very long time. What an absolute gem of a human being.

Ordered an Americano from Maria D. @ the Whole Foods' coffee bar. It was right on the money and I told her just that. I've been to coffee shops all over the world and there have been plenty of baristas that don't know how to make a perfect Americano. Definitely not the case w/Maria D! Also, she was fast, friendly and efficient! Thanks again! Eveline from Tucson, AZ

Maria D at the juice bar was the kindest whole foods employee i have ever come across. She has a very positive outlook and is almost always smiling. She works really hard as it seems she works as the cashier and makes the smoothies. I hope she is well appreciated by the whole foods management. Shes such a wonderful lady! When i come back i hope shes working haha

Whole Foods in Malibu is excellent...immaculate store and service is great, especially Maria D. At the coffee bar... she is so sweet and works so hard. very appreciated!

I want to leave this review to recognize Maria D who typically works at the juice bar for outstanding customer focus, she is one of the reason I am leaving five star here!!

Maria D was very kind to stay an extra few minutes before taking her break to make me a shake at the smoothie bar. She suggested an alternate milk option and the shake tasted great and was what I needed as I had no energy. Thank you for your kindness.