Whole Foods Market

I tried their chocolate topped coconut macaroon (from a display 15 seconds from the entrance), to be delicious. I found their blueberry scone (next to the last pictured sweet treat) to be bland. I tried their dark chocolate almond lace cooky (seen in second photo from the left), which I found to be delicious. Its white chocolate version I found to be too sweet. Their caramel jelly cookie was enjoyable (seen in the third photo from the left.) I also tried their original peanut butter cookie bite (seen in the first photo). It had little flavor other than that of dark chocolate, which made it a disappointment. I tried their rainbow cookie (pictured) which I found to have a unique pleasing flavor. I tried their pecan pie cookie, which I liked. My next to the last photo shows a display of cookies to choose from, which is what they call the "cookie bar." Occasionally, they change the selection of cookies to choose from, especially seasonally. Their shortbread chocolate chip cookie was good. I did not like their peanut butter/chocolate chip cookie (next to last photo). The peanut butter flavor was difficult to taste and the chocolate chips were not among the best that I have ever tasted. The thickly covered chocolate pretzel has a very nice chocolate flavor, but it covers up the flavor of the pretzel, seen in the last photo.

I am an avid Whole Foods goer and during COVID, I ordered via Amazon, in other words I'm a fan. However! Today meant that I will probably not go to this location often... There's fareway nearby anyway. I come to this area sometimes to visit my mom but today I also had surgery and was wearing a mask; I couldn't even talk. As soon as my mom and I came in to look at sweets near the entrance, a staff member rudely said 'excuse me' because we were in the way. Then a customer couple did the same to us when we were perusing strawberries near the escalator. It really is crammed! When my mom asked a stuff member for dried mashed potatoes at my request, he snapped back asking if what she said was 'smashed potatoes.' She felt offended because she's an immigrant and sensitive in that regard. As we were going past the fresh fish section, I noticed security guard who oddly looked at us. I noticed him again in the isles later... Eventually I found a nice staff member and had to show mashed potatoes box on my phone since I couldn't speak, and he was able to point it out right way. It took us awhile to find them... Then, my mom went to cashier, while I to self service. I finished first and then went to where she was paying. I thought I could use the in-store prime qr code again for her but was denied. Instead the cashier ordered me to take her basket and put it a pile with the rest. Then he also told us that he couldn't process the gift card my mom wanted to buy for friends visiting today and we had to go to another cashier that is near the sushi... I was so glad when we finally got out of there! The store needs a serious makeover in interior design and management...

There is a wide selection of ready to eat and shelf stable items. While the dining area appears to be clean, the florescent lighting makes it feel like an emergency waiting room. For non shelf stable (refrigerated section) soups or juice, it would be great to see more ethnic labels,such as those produced by the minority with their own cultural influence. The lineup can be a pain during the afternoon rush hours. But it's expected.

Nestled amidst the hustle and bustle of city life lies a haven for food enthusiasts – Whole Foods Market. As an avid lover of fresh berries and cheese, I found myself drawn to this culinary oasis time and time again, indulging in its offerings with great delight. First and foremost, the fresh berries at Whole Foods are a sight to behold. Whether you're craving plump strawberries, succulent blueberries, or vibrant raspberries, this supermarket boasts a selection that never fails to impress. Equally enticing is the cheese selection at Whole Foods. From creamy brie to aged cheddar, there's something to suit every palate. The knowledgeable staff are always on hand to offer recommendations and assistance, ensuring that each cheese selection is nothing short of perfection. Whether enjoyed on its own or paired with a crusty baguette, the cheese from Whole Foods never fails to elevate any culinary experience. Whole Foods also boasts a delightful soup selection. Perfect for those chilly days when comfort is paramount, their soups are made with care and attention to flavor. From classic favorites like tomato bisque to exotic blends featuring seasonal vegetables, there's a soup for every taste preference. Of course, no discussion of Whole Foods would be complete without mentioning the crowds. Yes, it's true that this supermarket is often bustling with eager shoppers, but therein lies a testament to its popularity and appeal. Despite the crowds, the staff at Whole Foods remain unfailingly courteous and helpful, ensuring that each customer receives the attention they deserve.

This is by far one of the worst whole foods in the country and easily in the state. The layout is horrendous, the service is sub par, the aisles are claustrophobic, and the wait to check out should be enough to have the place shut down. If I'm about to pay for overpriced items, I expect the experience to worth the cost and this was not.

These people like to tease customers. There's a promotion for ground beef with a big sign: buy one, get one 50% off. To me, it's clear: it means if I buy one, the other is free. But at the checkout, they explain that if I buy one, I get the other at 50% off. So the real discount is 25%. The message is misleading. I didn't want to file a complaint, but I should have. I wasted an hour going to buy the meat and in the end, due to the annoyance of these deceptive advertising tricks, I gave up. I will change supermarkets, and will only go to Whole Foods when I have no other choice.Please do not suggest writing more details because I don't have time to waste with you. You have lost $10,000 a year

Love picking up my Produce, Fish and Meats from here , Chris the butcher is a true gem , very knowledgeable butcher.. Also Bakery always has a variety of sweet selection.. only down fall is long lines at check out but still 5 stars for me.

The lady on the customer service desk, just awful. I will never treat my customers the way she did. Never going back there again my point is I came for a couple couple of items I was in a 10 item line and I didn’t realize that I picked up two extra on the way to the register so I had 12 items since she ring them all she said I’m stopping now and I said I don’t need to last two items take them off and I came for different items she said no I cannot take them off so now she’s making me taking things that I don’t really need Roger leave everything behind and leave

I come to this Whole Foods location early to avoid the long lines as gets crowded as the day goes by. Looks big on the outside but doesn't seem as much on the inside (or at least to me). Main level - Bakery, soups, magazines, etc Mid-level - dining area with tables and restroom.. Take the escalator up to the 2nd level or walk up /down when the escalator doesn't work - fruits, vegetables, and most of the frozen and grocery items are there. Fish, Meats, are up here. Usually focused and don't spend much time there as I know what I need to get. There isn't too much space to maneuver between the staff stocking and all other customers shopping carts. For check out, there are 2 separate lines: left side is for cashier and right side is for self-check out. Usually go to self-checkout as it's quick and I don't have many items anyway... I'm a 1-2-3, scan all items, pay, pack, go. Staff is there to assist if any issues. Remember to return all baskets and carts...the staff helps with that as well especially to keep the flow of the lines going.

Not worth the wait. One star because they actually have products in stock. They lost four stars due to the incredible wait to get to checkout. Most businesses optimize the process of separating you from your money - not Whole Foods. Their model may revolve around the relationship opportunities that customers engage in during the ridiculous amount of time they spend on line. It took me nearly half an hour to pay for my four items, during which I made many friends - all of whom let me know that half an hour was actually shorter than normal. I will never return - walking to Fairway on 86th will save me time and money.

Great location to have Whole Foods, everything is fully stocked at all times. Even on busy days, the lines keep moving. Amazon returns also located in the Mezzanine. Note: if you buy flowers, they will make into a complimentary bouquet if requested.

Do you use "Amazon Counter" to pick up Amazon packages? BEWARE. Had a horrible experience at this UES store that was never resolved. I picked up packages here for years without a problem. Normally, if you have more than 1 order, they scan 1 code (from a link in your email) and then give you all packages. This time, I got my 1 package from order #1, but they refused to give me order #2. I showed them the items were still "ready for pickup" but they wouldn't give them to me. The girl ignored me and refused to call a manager and just stared at me blankly. I paid for these items, but couldn't pick them up. I called a manager myself on my own phone. He didn't want to come to the counter saying there was nothing he could do, then did come up to say "call Amazon" and wouldn't look into it further. (He was not rude, by the way, and was at least polite). He didn't care about the reason for the problem. He wasn't trying to figure out why it happened and wondering "Did the employee press the wrong button on the scanner? Or was it a glitch?" Clearly something was different, since I never had this problem before, but he wasn't interested in figuring out what happened to resolve it. I asked if I could look for my packages myself. Manager said ok. he stood there w/ the employee, chatting, and didn't help me look. Then he told me the counter was closed so I had to leave. Over the next 6 days, I spent about 4 hours total on calls, chats, emails with both Amazon and the Whole Foods store. Neither did anything to fix it. They both just said to contact the other one. "call Amazon" or "call Whole foods." Amazon said the WF store was supposed to contact them to resolve it, and I told them the store wouldn't, and they didn't follow up or fix anything. I sent screenshots and wrote out the full info with order numbers, etc. My items remained held hostage at the counter until it eventually auto-returned and showed I hadn't picked them up. Now I have to wait 10 days for a refund. You normally have about 3 weeks to pick up your packages, plus the 10 days, and YOUR PACKAGES COULD BE HELD THERE FOR OVER A MONTH AND YOU ARE GIVEN NO REFUND DURING THAT TIME. If you really need the items, or need a refund, YOU ARE OUT OF LUCK. I ended up having to order items I needed from Walmart.com, and luckily they were delivered in 2 days, and many items cheaper than Amazon. Still, the counter was more convenient, and I would like I use it again if they can ensure this problem is fixed. It's hard to believe not a single person made any effort to resolve this, on either Whole Foods Upper East or Amazon's sides. Now I have no idea if this will happen again, so I'm unsure if I should order again. I asked them to figure out what caused the problem to ensure I don't have this happen again, but haven't heard back to anything. What a joke. Clearly it was either a glitch on their tech side, or the employee (who was very rude) hit the wrong button and refused to admit it. She was dismissive and just ignored me and pointed to a sticky note with an Amazon phone number. That phone number was an automated line that wasted my time as the robot couldn't understand, followed by 2 agents who wasted 30 minutes of my time and also didn't resolve the problem. Followed by many days of chats and emails that all concluded in ignoring me or telling me "contact Amazon" or "contact Whole foods" (The agents also had serious comprehension problems and asked me questions indicating they had no idea what I'd just told them. Like, I explained the situation to one agent who then asked "Is this a return?" Why ask me to explain the issue if you aren't going to be able to listen and understand? While leaving the Amazon Counter, I asked the manager's name. he told me right away. I asked the employee's name and she again stared at me blankly. Asked again, she mumbles something. I had to ask her 5 times, before the manager had her show her nametag to me. I couldn't believe the manager was OK with her acting like this. The whole thing is just so absurd, especially when I didn't have problems at the counter in the past. Employee: Fabienne. Manager: Edward. So definitely BEWARE. If they can identify the problem and fix it, then I would recommend the counter again, as it was previously reliable. I usually did the surveys in the past and gave them all great reviews. UNTIL NOW. If you order something expensive like a computer, you might not get a refund for about a month if this happens to you, and not everyone can afford to pay for another big expense until they get the refund...so that could really screw you over if you can't get items you need in the meantime. It also just sucks to not be able to get the packages you paid for that are LITERALLY SOMEWHERE BEHIND THE COUNTER BUT THEY AREN'T WILLING TO LOOK OR GIVE YOU YOUR ITEMS. So then you go without your items for days, with no refund, being treated RUDELY and ignored. horrible experience.

Huge store with emphasis on prepared foods, to which the entire ground floor is devoted. Very slow checkout, rude, dumb staff (with some exceptions). The butcher department, hidden away on the upper floor, can be quite good. The produce, also on the upper floor, is ordinary. Most of even that floor is given over to canned and boxed products. The entrance and exit, each obligatory and a block apart, can be inconvenient.

Even when the store seems relatively empty, the line to pay takes literally 40 minutes. AWFUL

This location is set up not so well especially when it gets crowded no one can move around anywhere! The good thing about this whole foods is that it has an amazon return section on the second floor where there are also tables and chairs so people can eat or hang out there. Some of the staff here are very helpful while some.. well not soo much. This location is located in a great place. It is usually pretty well stocked for the most part.

Super long line on Monday at 5pm. However the wait is not too long. They do carry a lot more variety of items that bowery and 57 th st locations don't have - the roasted egg plant dip.

I have always love the wholefood chain. Not only they sell healthy food, the have lots of variety. Whether u want to have breakfast lunch or dinner, they basically got everything. I like this one on 86th st because it is convenient to everything

Ever since the installation of self-checkout, this has been my favorite WF in the city. The self-checkout line is generally quick, even if it looks like there's a long line, I've never waited more than 5 minutes even in a rush. That being said, weekday mornings/afternoons are the best time to go to avoid a line altogether. I especially like that there's an Amazon return center separate from the rest of the store, located just up the stairs from the exit.

Great service. The staff (Joseph) is very polite. Very courteous. Good job and patience.

Nice whole food location. Affordable and huge organic selection. Line is long though. Great Amazon return service.

Loooooong lines...need more staff on the registers (only 3 registers open during a rush hour?!)...poor process of operation. Ona positive note, associates are nicer--so that's a plus.

There must be something wrong with this wf design. The other wf uses wooden furniture while this one is totally different! Along with the Amazon return session, and with the super white led lightings, it just looked like an old warehouse.

It feels like this Whole Foods wants to close. They are horribly organized. They constantly move items around so you can't ever find anything. Nothing is stocked properly. Management must treat the employees horribly because the service is outright hostile. I sincerely believe if this Whole Foods closed, Yorkville would be a better place.

For Amazon returns, enter on 87th, ignore the sign that says enter on 88th, then go up the stairs.

Not the best wf in Manhattan. the decoration is not as good as other whole foods. Still appreciate its existence because it's close to where I live.

Bought 5 items and used my own bag so they gave me a bag refund of $.10. Very nice. The next day, I returned 1 of the items and they deducted $.10 from my refund. Very spiteful. I said I don't care about the $.10 but I'm curious as to why Whole Foods does this and was made to feel like I was asking a stupid question. Very rude. WFs should have a good reason for doing things and to train their employees to be kind and patient.

Customer service is very good. However, the dining room of this wf is not very good. The dining room for bowery wf and 57th wf are pretty good but this one is just not so comfy.

I'm a black woman and spend so much money weekly at this store. This week I came with a BABY just to grab some snacks for him and I was stopped and held when leaving accused of stealing baby crackers? They carefully inspected my receipt and bags for long minute and found that everything was fine and yet didn't even apologized; I was just told "you're good" (I know I'm good?) That was so embarrassing and humiliating. I didn't want to believe it was a race thing until I checked other reviews and found out its happened to other black women too. The fact that I didn't even get an APOLOGY is extremely offensive and disrespectful. I deserve the same respect as every other costumer. You should be embarrassed.

The best food ever I love whole foods market place they have fresh food they're the best

Giving this Whole Foods 1 star because there is always a 15 minute long checkout line unless you're there early morning or late at night. Even though there are self checkouts, there's not enough. There's also not enough check out cashiers. You go into Trader Joe's and they have tons of cashiers. Don't know why it's a problem here.

I don't know what's going on with this location lately, but I am tired of spending money on rotten produce. The last time I was here, I got a bunch of groceries. Upon getting home, I realized: A. Just Egg has already expired. B. Olivia's Butternut squash has gone mushy (hard to tell because it's prepackaged) C. Eggplant is discolored on the inside. D. Raspberries look ok on top but are moldy on the bottom. E. A prepackaged bag of apples are all bruised and some are half rotten. What am I spending my money on? Trying to do the right thing and eat healthy and that doesn't seem to work as I have to throw away my money. Guys, get your act together.

Very glad this wholefood is at this location. Convenient to most of the places. Please do more clean up though.

If you are expecting the usual Whole Foods experience with a nice esthetic, clean restrooms and aisles, well stocked shelves, and great customer service, you may be disappointed. I was. Maybe because I am a HUGE WF fan so expectations were set. KEY TAKEAWAYS: - DIRTY AND DINGY - Was shocked at how dirty everything was compared to other WF. There were flies EVERYWHERE including a number swarming around the grains/nuts by weight. Really turned me off and didn't get any. Dirty and cracked floors and walls everywhere. Was more akin to a C-Towns than a WF. - DIRTY BATHROOM - Was there 45 mins after they opened today and the women's room was really dirty, broken hook on the back of 1/2 stalls and a broken changing table. Didn't look like it had been cleaned recently. - CHECKOUT - Only 2 cashiers checking folks out and about 15 self-checkout kiosks. Some folks may prefer this though I do think they should have a few more cashiers working. - LAYOUT - They are working with the space they have but not an easy layout to maneuver. It's 3 floors with bathrooms and sit down eating area on one floor, the ground floor is a mish mosh of products and the top floor is where the majority of items are found. The bathrooms/dining area was also one of the most fly infested so really not inviting. - OVERALL - Any WF is better than no WF, so if it's convenient, try it out. For me, I'm going to head to Williamsburg next time.

This WF location is clean and gets the job done but with some more difficulties than other locations. It's two story but how the store is organized is different from other locations and I had trouble getting to whatever I was looking for at the store. It didn't feel narrow walking around but the location is quite small. Also the line to the checkout area is strangely positioned that you have to walk around an extra amount. I feel like the store could benefit from reorganization. I would shop here when I'm in the neighborhood, but I like other WF locations better, like the one in SoHo and Bryant Park.

Spent over $100 on groceries, got pulled over for enhanced receipt check. Security guard looks at the receipt, then insists we didn't pay for the bananas. I point out the line item for the bananas we bought and paid for. He says, "Oh. You're good," and walks away. Yeah Whole Foods, we know we're good cuz we paid for everything we bought, but thanks for wasting our time. Is this a service you provide for everyone or just people of color as other reviews reporting the same behavior seem to indicate?

Poor quality roasted organic chicken, no taste, dry and stringy. Mezzanine place to eat purchased food is now " package pickup and return facility. No beverages, paper plates or even plastic knives. No staff is available to help or talk to. People sit there doing nothing. Like a homeless hang out. You could have nicer food and a nice experience eating at a local restaurant for the same money...and not wonder if you are going to get sick.

Niema Bond customer service at its best She is always ultra helpful and cooperative. Unfortunately she is very unusual for this store on Upper East Side. Most employees in store are very uncooperative. Ms Niema Bond is truly the exception. Always friendly and willing to go above and beyond

2 cashiers in a Sunday in Manhattan is not enough. There shouldn't be a 30 minute wait to pay. Please hire more cashiers.

Your local Whole Foods in the UES. The baked goods and hot food items are on the lower level while everything else is on the second floor. They do not have any self check in stations, which would be beneficial given the amount of cashiers they decided to have working. The answer is not enough. They are also not good at restocking items, so there will be sections of empty shelves, which looks terrible.

Definitely the worst Whole Foods now, which is a shame because I've been coming here for a while. It's beyond frustrating to see long lines check out and there's only 2-4 registers open at a time. Be careful getting anything perishable because you'll be waiting to check out for 20 mins Update: I didn't think I could get worse here, but somehow it did. Decided to give this location another try and the lines are longer and most of the refrigerated cases aren't cold 2nd update: about 3 weeks since my last visit. Have the misfortune of coming here at 6pm. As I'm in the endless line (longest I've ever seen, backed up into the bakery), I've admitted my fate of the next 20-30 minslost waiting in line. 3rd update: seemingly this store's progress is going backwards. Express checkout no longer open and lines are worse...

I don't know why this store has a phone number if you can never really reach anyone to answer your question. I've called before and had the customer service desk say they will transfer me, only to end up disconnecting the call. I've called other times when they say they will transfer me to the right department, whether it's the bakery department or what not, and the phone will just ring and ring. Big difference between a Whole Foods and Trader Joe's is that any time I have called Trader Joe's, I can Always speak to someone and can always get my questions answered.

I love Whole Foods but I hate this location... unfortunately it's the only one within a reasonable distance from my apartment. the lines are always EXTREMELY long and take forever!!!! I have waited over 40 minutes in line before and the wait times are so bad here that I no longer buy frozen goods because they melt before you can even pay for them. To top it off the staff is very rude. They are always out of common items which is frustrating. And the layout of this store is very confusing.... The lines to pay aren't very clear and they wrap all the way around the store sometimes all the way to the entrance. Whole Foods corporate please come and do something about this terrible location, I'm begging you!

Most of the time the lines are very long: 45 minutes or longer. The last time I went, the check-out line extended all the way to the entrance, so I walked in, saw the line, and left immediately. I saw several others doing the same thing once they saw the ridiculous line. They are losing tons of customers due to lack of efficiency. I don't know why they don't hire more check-out people. In the past it was bad, but not this bad. Most of the check-out people were always rude, which didn't bother me except when they were truly hateful like yelling at you for no reason. But some were nice. Most of the check-out people work extremely slowly. I even had one tell me to "slow down" on emptying my cart because he wanted to take his time and just enjoy his day. I told him there was a long line, and I didn't want to make those behind me wait. He said "Oh the line doesn't matter. just ignore it." That was before it got worse, to put it in perspective. Be careful because having frozen or perishable foods sitting out for over an hour (by the time you get home) can give you food poisoning. I'm surprised they're legally still allowed to operate like this. Not everyone lives very close by and if it takes them 20 minutes to get home after waiting 45 minutes, their food may spoil... Also, if you're concerned about Cvid, being in a tight space with hundreds of others for such a long time might be a concern for you. Because the lines get so long, I've noticed people squish together and don't socially distance as much. This doesn't personally bother me, but it may bother others.

Once you get past the one entrance and awkwardly setup cash registers- you're good to go The hot food staff is engaging. The in house Carrot Cake is the bomb The Cheese Sticks from the pizza section are Fave I appreciate the lower priced Produce The Sweet & Spicy Shrimp from the $12 entree section was tough I wish they make the Fried Fish for the buffet section more often What happened to the Candied Pecans packed in a Mason Jar? Such a great winter treat! 1.15.20

Poorly managed store Usually only few registers are open Long waiting lines Very bad job with restocking

Had to shop here today after avoiding this store for a few months due to the horrible behavior of the employees here. However I needed something organic and would have to go further just to avoid this place today. I decided to go to self check out to avoid the animals at the registers (last time one of them through her garbage at me). I had a total of 4 items in the basket which I started to check out when one of the animal employees grabbed my items out of the basket and put them on a wet surface so he could grab the basket. Didn't ask me if he could, didn't say excuse me. He placed the box of tea in a puddle and it got soaked. I had to ask another one of the employees to replace it while I waited. They brought me the wrong item and had to wait again. I don't care how desperate I am for something, NEVER shopping here again.

Waiting for WF to show more respect for their customers' time. As I said, their motto: "We will make you wait a long time on line WHENEVER you come."

WOW I welcome all to type in the words "rude cashier" in the comments search before reading my review. Greeted my cashier Latrice with a "good morning" and I received a snappy condescending "it went through!" while trying to scan my prime barcode. I asked her why she needed to speak to me that way. Her response was to say "I don't need to start my morning like this!" and she walked away. Literally disappeared. Everyone at the front of the line witnessed it, I relayed the incident to a manager at the desk and one of the witnesses voluntarily chimed in. Manager asked me who the employee was and surprise! Latrice reappeared standing right behind me, glaring, in an attempt to intimidate me. Just ridiculous. I love Whole Foods, have no problem with the lines, love the staff upstairs and the ladies at the prepared food counter/bakery. In general, the folks at the register seem very angry at all times but I never imagined I'd be barked at for absolutely no reason. Fairway may not have warm and fuzzy employees like Trader Joe's but at least they're professional. Happy to change my review if things ever change. Till then, Fairway has my business again.

A horrible store with rude and horrid staff. The staff shriek and yell at the customers to line up properly. Check out lines are so long because staff work SOOOOOOO slowly. They don't make eye contact and barely mutter a word! A stark comparison to the Trader Joe experience is which is always 5 star! AND the food is shamefully overpriced. The only reason I gave this store one star is the Amazon returns!

I was astounded at the ENDLESS and confusing checkout line here. It was like going to an airport in a very disorganized country, unable to find anyone to help. Also quite unsafe from a Covid standpoint - the check out line snaked around into cramped corners, people breathing down my neck. Again, lots of employees around, but no one assisting people trying to...buy stuff. Never again!

The abundance of overly negative reviews is hilarious. Is this Whole Foods a wonderful store? No! But the local options all have major flaws, and by comparison this place becomes my go-to. There's no better combination of price and quality in the neighborhood. And if that means they won't have sufficient staff or shiny happy people telling me which aisle to check, so be it! The only stuff I'd avoid there are meat, fish & seafood. But I've come to feel that way about Fairway as well, which by the way has lousy prices and pretty awful quality control as well.

Hot food is always the same stuff that is not appealing at all. How about change the menu every few days? Maybe different ethnic cuisines? The 2-3 employees constantly yelling "there are two lines! Cashiers this line! Self checkout this line!" like parrots :) really doesn't match the fact that this is owned by Amazon ;-) Same thing about those yelling "Self checkout No. 6! Self checkout No. 9!" There's got to be a better way?

The lines are pretty manageable since you can shop upstairs while the lines are all downstairs but the service at this location is not the greatest. Whenever I ask someone where an item is, they are always annoyed and couldn't be bothered to help. I think the selection is generally okay although it takes some time to find what you need.

It has all of the things you'd expect to find in a Manhattan Whole Foods so I personally can't complain there. The location is great for me since it's so accessible to the the 3rd Ave busses. The layout, however, really isn't great. If you get prepared food and want to eat it there, the dining floor is a real pain to get to. Also the fact that you can only exit through the big checkout line even after you've used express checkout makes it super awkward. You'll be darting around and bumping into other people on the way out. The folks in the butcher department can be a little abrasive. Not in that NYC efficient way most people are used to and even kind of like. More like they just don't care and can't be bothered. Would be nice just to have basic civility, but oh well.

I had the rudest customer service here today. I normally avoid this WF but today I had no choice, so I went over to buy a few things I needed for baking. I had to ask an employee if they carried any disposable pie tins because I couldn't find any. The employee, rather than helping me simply pointed at someone else, told me to ask him, and then walked away. So I asked this other employee, named Mouhammad, the same question. But he was on the phone (speakerphone, so I hadn't realized I was interrupting a phone call, not that it should matter since he was clearly working), so he didn't hear me the first time. He looked at me and said, "what?" So I patiently repeated my question. All the while, he's looking at me like I'm putting him out by asking him this. Anyway, as I was repeating myself FOR THE THIRD TIME, the person he had on speakerphone continued to talk and rather than tell that person to wait, he started talking to his friend or whoever it was and interrupted me as I was asking him for help. He didn't say, "excuse me a moment" or anything. He just flat out stopped listening to me and started talking on his phone. This is AFTER he'd already asked me to repeat myself because he'd ignored me once before. I just stood there in disbelief but I still continued to wait patiently thinking he'd at least have an answer for me. BUT NO!! He AGAIN said, "what do you need?" This was the THIRD time I was asking for this item from him specifically (the fourth time overall), all because he was ON HIS PHONE and literally couldn't be bothered to help me out. After asking the same question to Mouhammad for the third time, he said "NO!" And hurried off. Like I had annoyed him by asking such a stupid question or something. I left that store incredibly upset and asking myself what I'd done to be treated so poorly by someone I'd never met and was polite to. Someone please ask Mouhammad why he couldn't be bothered to treat me like a person when I approached him politely, with a smile, and even waited patiently while he ignored me, interrupted me, and then ultimately brushed me off.

The store is beautiful and clean but the service is awful. The supervisor last week was obnoxious and rude and not helpful at all. The staff avoids you so as not to have to do anything. I worked an event here and was incredibly disappointed and if you can tell by my past reviews I don't like writing negative ones but this time I felt I needed to.

The best store in manhattan ! The foods are unique and the diversity is great! Go mow!

The "girls" I wish I could call them ladies - in the Pastry & ColdCut Section, got a Serious Disgusting Attitude problem. They act like it's a Sin to ask them for anything and I'm so sick of it. Negativity does Not go well with food purchasing, so Every time they catch an attitude, I leave whatever it is I wanted to buy. I go to every other Whole Foods on 42nd and West 98th and never experience that amount of disrespect. Sadly Finally deciding to purchase my items elsewhere. (Also had one of the cashiers so angry with his own life he literally THREW all my items in a bag as if he was mad at the Food!) I'm done.