Gabriel T.
Yelp
I am trying to wrap my head around why this place is such a mess - and yet why I keep coming. On the one hand, I adore the industrial subterranean layout. The vibes manage to be great. Overall, the look of this store fits in well with Williamsburg. But at the same time, the layout isn't very well-thought out and it can lead to bottle necking and labyrinthine suffocation in certain corners.
Those impossible-to-close paper containers meant to hold hot food fail, and their paper bags often break open when I'm halfway down the street. How have they not fixed either thing yet? I've had to carry dripping open greasy containers back to the store for a refund more than once, and that can really derail an afternoon.
We all know about the Whole Paycheck situation, and when I spent $60-80 here, I will spend half that amount at the newly opened Trader Joe's, and they have a lot of the same type of groceries. And it's closer to me! That's where the rest of this comes in...
Everything costs more, so the experience should be better. Right? The cashiers at Trader Joe's (despite all the white women line cutting) couldn't be nicer; and they're very sweet at Harvest market. This store is managed poorly and the staff can verge on the tyrannical. No one wants to be shouted at and pointed at about which line to go on. My God.
Today, a cashier rolled her eyes at me -- rolled her eyes at me! -- when I asked for a single large bag (a. single. large. bag. very. very. simple) because she "couldn't hear me." I have a theater trained voice and I asked her 4 times. I had to ask her twice for the receipt. Another time, a cashier told me she would not pull the groceries out of the basket (this varies from cashier to cashier) after I set it down on the counter. I hadn't expected her to? I just can't bend down to retrieve each item from the floor without throwing out my back. She said, aggressively, "well, I was just letting you know."
Huh?
Why are their lines so long? Always. I am always feeling like I've waited ten-twenty minutes too long. On a recent Saturday, they had two cashiers working. Two working, and thirty empty registers. Huh?
Why can't they process Amazon returns? Amazon says I have to return my item here. The store says "we don't have the materials to process returns today." Really? I called Amazon, and just got a refund. Why can't they? What CAN they do here?
In general, I just don't encounter this type of ineptitude and attitude anywhere else, and as frequently. The rudeness can, on occasion, be turned up to eleven. Sure, I'll go when I need to, but at the end of the day, Whole Foods is really just a glass-walled shambling example of American Incompetence at its absolute clearest.