Kate J.
Yelp
I've been shopping at this Wholefoods location since it opened during the difficult days of the pandemic. I am grateful that the store is there, and to be able to afford to shop there. However, I notice that the store overall and the customer service have gone from very nice to ok to bad to worse.
I was in there today, a Saturday, about 1 p.m. - not a late-night - and encountered certain fairly basic items to be entirely out of stock. Cara cara oranges was one. I circled back a few minutes later, since some produce stocking was going on, but no-go. I heard another customer lamenting the lack of cottage cheese. Frequently, they are out of cilantro, nonorganic spinach, a variety of herbs, and the prices for nonorganic cucumbers or other items in that case remain a longstanding mystery.
Then there is the combatting-the-Wholefoods-app-shoppers issue. The (staff) shoppers bomb around the store filling app orders, oblivious to and discourteous of the actual human shoppers. They regularly block their paths, take corners rapidly and nearly run into them, etc. This is what comes of a store becoming a warehouse, staff being pressured by management for speed, yet still being open to live human customers.
The folks at checkout have gotten so completely dissociated from their work or the customer in front of them that on my last two visits, they neglected to even pass the items they had rung up to the other side of the register. They don't put tape around deli or egg items any longer unless you request it. This should not be a special request. It has been months since anyone actually bagged my items for me. I always bring my own bags. After COVID, some checkers got worried about touching people's bags, which I understand, but now it just comes across as neglect.
The latest move on the part of the store is to hire security guards. I am sorry that the store has had to do this, and I have seen shoplifting in action there. Still, it would be good to instruct security guards not to block aisles, glower, use their phones, and in one case, actually engage in some sort of facial grooming with a small metal instrument.
Overall, if you want to get most but not all of what you need, fend for yourself, and have a disheartening, robotic shopping experience, then this Wholefoods will serve you well.