mario swastia
Google
I came here with my brother just before the new year. we had a great time and I even bought a whiskey bottle to give to my good friend in Jakarta Indonesia for his birthday as he is a whiskey lover.
There is one issue: The whiskey bottle bill was included in the my total bill with a 20% service charge included. Am I wrong to think that the 20% charge shouldn’t be included for the bottle of whiskey I bought? I was tipsy enough I didn’t have the energy to complain or argue. For context, I didn’t get any advice or recs whatsoever on the bottle I bought. Unfortunately, that last moment just left the whole experience unpleasant.
However just a day after, the COO contacted me and responded to this issue and solved it. I really really appreciate the fast response and the focus he gives to customer, making sure that all customers are treated well. I highly recommend this place with such a great experience and customer relations. Next time i am in Pittsburgh, I would come back for a whisky tour! Thank you Alex for your great service.