Octo J.
Yelp
TL;DR:
Don't go here is you are a cash payer! They will not give you all your change back! It's a "policy" to always round the bill UP.
More detailed version:
I prefer to spend cash at bars because I've been mis- and over-charged at bars more often than at other types of businesses.
I was there 03.21.25, and I had a tab of $64.68. That was for a plate of wings, and two drinks. I gave the bartender a $100 bill (and asked her if a 100 was OK, and she said "sure"). She returned a few minutes later with 35 singles. I sort of said ... UM, I wish I had known that you only had singles for change, and she assured me it was "no problem". I clarified, actually, it's a problem for me, I'm not sure if I can fit 35 bills in my wallet! And I had different bills in hand, but I thought it would be an easy break of a c-note. I requested some more reasonable change, and a few minutes later, someone else provided her with a 20, a 10, and a 5 bill. I asked her where was the rest of my change? It was only $0.32, but at this point, it was an issue of principle. She said when a customer pays cash, they always round the bill UP to the dollar. I said "Do you mean, you always round to the NEAREST dollar?" and she clarified, no, they always round the bill UP. She explained what rounding was to me, and I didn't even have the heart to tell her how that that's just not how rounding works. It would have been beyond her comprehension. I asked her if that was a standard policy, and she said "Yes". I told her that's NOT OK - you're keeping money that I'm owed, and I'm not sure if it's even legal. She said it's their policy.
I'd love to note the name of the bartender, but the receipt was opened and closed by "Wild Days". So, any of us that have ever worked a register knows they are using the same login for every employee. Sloppy as heck.
If a manager cares, this was check # 28588. Look it up!
I was so perturbed, I actually kept the receipt that showed a total tab of $64.68, a total tender of $100, and change of $35.32. I showed that to her at the time, and she tried to explain to me how rounding works again.. so I gave up.
Wings were 6/10, drinks were 4/10. It must be nice to have a nearly captive audience if you set your bar on top of a hotel. Perhaps you can just get away with keeping customers money. Never went back, and we were staying at the hotel for a further 4 nights. Their loss.