Leah A.
Yelp
My layover at Houston Airport was a welcome surprise, especially since I was traveling with my mom who required a wheelchair at the time.
As soon as we arrived, the well-organized layout and clear directional signs made navigating the airport a breeze. No wrong turns or stressful wandering!
The check-in process was refreshingly quick and efficient. There were no long lines, and the staff member we interacted with was friendly and professional.
The airport itself was spacious and offered plenty of comfortable seating areas. This was a huge plus for my mom who needed to rest during the layover. It was also sparkling clean, which added to the overall positive experience.
Despite being an airport, the food options were surprisingly diverse and delicious. We were able to find something that quick and easy to eat.
The true highlight of our layover was the exceptional staff. Everyone we interacted with, from security personnel to customer service reps, was incredibly helpful and accommodating. They were patient and understanding of our needs, especially when assisting my mom with her wheelchair. This made a world of difference in ensuring a smooth and stress-free experience for both of us.
Overall, Houston Airport exceeded my expectations. The combination of clear signage, efficient staff, comfortable seating, clean facilities, and diverse food options made a layover that could have been stressful a breeze. I would definitely recommend this airport to anyone traveling with elderly parents - it truly put our minds at ease.