Williams-Sonoma

This location has been here for so long. They always deliver. Always clean, neat and visually appealing. Anytime I come here I smell something cooking, aromas of all sorts. They’re so friendly here, very welcoming. I love that some of the employees try or tried what they’re selling. Look how beautiful this store is. The details on the table set alone. If you’re looking for a staple piece, here’s the place.

We walked into Williams-Sonoma with no intention to buy anything however, within seconds of entering, Renee K. Came over and asked if we needed any help. As it happened we had been shopping for new dishes and Renee was incredibly helpful. By the time we left the store, we applied and received a Williams-Sonoma credit card ( Capital One) which will provide us with free shipping on our new dishes as well as all kinds of additional perks. We also bought a delicious container of their famous Peppermint Bark!

Very upscale houseware store in the Shops at Columbus Circle. Very deep location, with two levels. The employees are very knowledgeable and extremely helpful. The store is very well stocked, with some very expensive items. Nice place to visit…♿️

Very disappointed with this product, cast iron was delivered with its handle out the box. Wrote to return to get refunded but they are insisting I pay for the shipping to return a damaged product. Unbelievable !! Bad customer service

Centrally located in midtown inside the Columbus circle shops just pass the whole foods escalators.

Just called the store with a simple question and the associate I spoke to was helpful but rude. I asked if the Weck jars were sold in store and the response was no, the “Weck” (corrected my pronunciation) were only sold online. I was a little surprised by the correction but understood and was ok with it. However, when I responded with “ok, not a problem, thank you so much.” The associate promptly hung up. This is the second time in the last 6 months I have dealt with sour in-store associates in nyc.

Mark was extremely helpful with a difficult order. He was polite and patient and made me feel at ease after a stressful day shopping! Would happily shop here again to receive such gracious customer service.

I would love to mention that Ben was a stupendous associate who went above and beyond and showing me the excellent variety of knives and was quiet an amazing experience to have an associate with such patience and dedication to his work.

WHAT A BEAUTIFUL STORE ! My wife and I loved looking inside this store 3 years ago and we did it again. We were on our way to Central Park for a bike ride so we couldn't buy anything. We loved everything we saw ! NOTE - Of course with 20 million views of my Yelp reviews and pics world wide in 2023 I can tell you what is great !

This location of Williams-Sonoma was just a block away from the Fordham University campus, and lured many of us cash-strapped students into believing we could attain a certain level of aspirational domesticity. I still vividly remember taking a coffee tasting class at this location, feeling like I had attained the peak of cultured adulthood. Revisiting the place years later, it feels a bit frozen in time. A millenial-core haven selling Star Wars pancake molds and dishware with cheeky phrases that seemed so cutting-edge back when we were 20-somethings. Their products are absolutely still fancy, but have not really updated with the times. There's something comforting about their refusal to shift to selling to a younger demographic. Where else can I find a pseudo-ironic cocktail shaker with an idiom about needing a drink? It's still the perfect place to find a housewarming gift since all my friends fall squarely into this same demographic. I did indeed come in looking for a housewarming gift, and sure enough I landed on a tequila-making set that ticked off all the right boxes. Breezing through the aisles took me back to being 22-again. Broke, but dreaming of a future of luxurious domesticity.

Lovely place to buy a housewarming or thank you gift for someone. It's def a splurge ($33 for tea, $12 for dish soap!). But it's kinda fun to ooh and ahh and today's latest gadgets. They always have cute seasonal plates that I like to admire. This and Sur La Table are great places to get new-home stuff for people.

I stopped by the Williams Sonoma store looking for dinnerware sets, and I was immediately welcomed by one of their cookware specialist, Mrs. Hevra Gooding. She was friendly, extremely helpful, and above all, a true professional. Mrs Gooding expertly guided me through the various options regarding dinnerware material, durability, color and style. Her extensive experience in customer service shone through as she answered all my questions with patience and clarity. Thanks to her assistance, I left the store feeling confident in my purchase.

I come here every now and then because it's a few blocks from my apartment and the lighting is friendly, but why do I always get the feeling I'm being watched here lol The manager should be a little less conspicuous about telling staff to keep eyes on customers who are just trying to have a quiet holiday shop and maybe just have someone watching security cameras or snipers on the balcony, ha

free cooking classes once in awhile; prepared sauces, poils & other ingredients for cooking/baking that one doesn't find ere. Tableware, glasses, china, decorating furniture & items on 2nd floor. Always worth a visit to well laid out store.

Never buy food from them!!! They ruined our Christmas! We decided to purchase our Christmas meal with them, after reading to the fake advertisement!We ordered the food on dec 15 for arrival before christmas (Dec 22)...it didn't arrive and we called and were said that delivery was confirmed for the 23rd! Nothing arrived and when we called today we were said that you would not honor the delivery and they could do nothing about it! They ruined our Christmas... so be aware of this scam of a company!!!!

Every time I go to the Shops at Columbus Circle I have to stop in to this location of Williams Sonoma. If there's a cooking class going on I like to watch. I frequently get a sample to taste at the class. Sometimes they have free samples at the register when you check out. That was before the pandemic. At this location I tend to buy food items and kitchen supplies. Mostly small things I can carry home. They have a great appliance section. I like the dish towels and aprons. There's so many beautiful things I feel like I'm in cooks heaven. I may not cook but the boxed food is great. I like to purchase the pancake mix for my daughter. She would invite me for homemade pancakes! I'm recommending you visit. I'm looking forward to returning soon. My original review and my beautiful photos are gone for some reason. Very sad.

John and August are amazing. Needed some last minute Christmas shopping done and they were able to accomodate. Perfect example of what providing "customer service" really mean. Especially during a stressful time of year. They made my holiday shopping a little less stressful and I will be back because of them. Thank you!

What better location than in Columbus Circle for Williams-Sonoma! Convenient and easy to get to. Great place for shopping for house-ware items or gifts for the home. Love coming here during the year for gifts or even the holidays! They have Disney, Star Wars, Game of Throne Games themed gifts now! Always the latest and greatest variety to choose from. The spices are great ideas, cookie cutters, bakeware, home goods and more. One of my favorite places to come for housewarming gifts! Variety and options changes with the season too...now is a great time for holiday gifts! Staff is friendly and helpful in finding items you want.

Very snobby staff at this location with typically overpriced kitchenware. Bowl of moldy lemons on display with bugs flying around. They should worry less about me looking at the sale section and more about getting fake lemons for the store.

This review is for the online website and not the store. Don't order anything from Williams Sonoma online. I bought a set of 6 drinking glasses. I received 5 and two were cracked. After having them delivered I had to go to the store to get a full set of 6 glasses. It would have taken weeks through the mail to get a replacement. They were not allowed to give me a refund for shipping in the store. I had to call online to ask for a refund for shipping. They charge $9 shipping and they won't refund the shipping even on damaged orders. I spent one hour on the phone with a manager just to get a $2.50 store credit instead of a $9 refund. How nice of them. Completely unprofessional. I've never had any company do this.

4 employees working as cashier sales, all of them ignored 2 small children on a Halloween day. All they had to do was say sorry no candy here. They did not say anything. From a distance I thought they told the children to wait. They waited for a while till these cashiers were done with the customers. They stood there not saying anything, till I stepped in to ask - then they finally replied. So rude disrespectful to kids, and the spirit of the holiday.

I shop at this location frequently as it is close to my job. While I have always liked the Columbus Circle location and find the employees to always be kind and helpful, this Saturday one employee really went above and beyond to help me! I was looking for Nordic Ware geometric cookies stamps but the website said that they were out of stock. I went in anyway with the hope that I could find some other Christmassy stamps instead. The store on Saturday was PACKED! I've never seen it this busy and all the employees were helping multiple people. I found some cookie stamps but all of them were either spring floral or Star Wars - no Christmas or generic cookie stamps to be found. James, an employee at WS, saw me looking around and asked if he could help me find something. I asked if they sold any Christmas stamps or geometric stamps. He called me over to his computer and pulled up a set of stamps he thought I would like and, low and behold, they were the Nordic Ware geometric stamps I had wanted but thought they didn't have! He said the system was showing that they should have a few so he called another staff member to look for them in the back. He also looked at other locations in the city to see if anyone else had them in stock and informed me about what my shipping options were and how quick they would get to me if he couldn't find them in the city. After that he told me to browse in the store while he tried to track down the stamps. Shortly, he came and found me and he had tracked down the stamps! James truly went above and beyond to help me find what I was looking for. I have worked retail, I know what the Christmas rush feels like and I would have completely understood if he had just said "sorry, if they aren't there then we are sold out." That he took his time to track them down really meant a lot - especially since I wanted them to finish making cookies for a gift and needed to be done by the next day. I highly recommend checking out this WS location. The store is gorgeous (if you haven't seen the gingerbread city scape yet - GO!), the employees are knowledgeable, and above all they are helpful. Just understand that the store may not flow as quickly as you would like because it is a really high traffic shopping center. Have some patience and snack on one of the food samples they usually have while you wait!

Do not buy furniture here under any circumstances! We ordered two chairs in early April with an estimated delivery date of late July-early August; they charged us nearly $4,000 (including $250 for "white glove delivery"). By October we had heard nothing and when contacted, they provided a litany of mindless excuses...and we're still waiting. Beside wasting money, a ridiculous amount of time has gone into attempting to determine the status of our much-regretted purchase, as they don't provide the requested updates.

Ben was fantastic! We had a great experience with our registry appointment. Ben was knowledgeable and kind, answering all our questions thoroughly and patiently. I feel so much more confident setting up a registry now and look forward to it!

Stunningly beautiful store with a wide array of merchandise. I think this place is best if your looking for a special gift for someone that loves cooking or home goods. I didn't purchase anything or even interact with the staff, but you get a good shopping feel experience when you walk in here.

I came here at about 10:30 in the morning on a Friday. I like some of their 'gourmet' food items. Like Jacobsen Salt Company items, novelty sprinkles, and some other things. I was looking for items that I found online that were 'pickup in store only' items. They are on sale online, but not on sale in the store, which was annoying. I also like seeing what food they have in their clearance section. Unfortunately, it was pretty sparse this time around. It's always a beautiful store with great displays and decoration. They had some samples of pumpkin spice bread and three types of pumpkin butter in the back by the kitchen. The pumpkin butters were delicious.

I when to Williams and Sonoma I always buy item at this location but this time was very sad that tbe manager mark was very very helpless not try to help the costumer . Very sadly I have to walk to bed bath and beyond in 64 and columbus and the manager there was very nice and he knew how to treat a costumer and I got my espresso machine there for 120 dollars less than William and Sonoma. I think mark the manager is giving a bad reputation to the store too sad.

I was happy to shop here as they closed the Hawaii location that was at the Ala Moana mall. Had a few things to purchase and an employee waived me to the register. He then proceeded to help another employee who had some kind of issue. Then another male employee helped me. I requested another bag as the one he gave me was broken. He then gave me a bit of an attitude to give me a working bag. I have many items in my kitchen from Them but the service here was awful. Not my favorite cooking store anymore.

I was the perfect customer. I came in, was polite, knew EXACTLY what I want...and by that, I mean I marched to the shelf and decided immediately. All an associate had to do was call for it in stock upstairs, and then I had it, was directed to the cashier, and checked out. I even donated a couple bucks to whatever charity they were plugging at the register. I asked for my item gift wrapped, and the cashier told me it would be a few minutes since it was a large item. No big deal. Then, the waiting began. A lot of waiting. So much waiting, in fact, that it's now 11 minutes since I paid, and I've had time to write this review, and my package is STILL sitting beside the cashier. And nobody is acknowledging it. Large items take a few minutes to wrap, sure. Large items do not take 15 minutes to carry to the back. I could have walked to another store, bought wrapping paper and a ribbon, and done it myself by now. My experience could not have been worse. I'll take my business elsewhere next time Update: someone finally came out to wrap my item, and said "do you just want paper and a bow?" And I said "umm sure, as opposed to what?" And she rudely said "as opposed to taking everything out of the box". No obviously I don't want you to do that, are you effing kidding?

So this is the holiday season! I went to Williams-Sonoma with my friend to by some scented candles. They have lots of variety of options. We got frosted gingerbread candle. Smells so good.

I wont return. Just because I don't look like the typical tourist or some midtown snob doesn't give you the right to look me up and down. If I feel you are judging I will leave and give my money elsewhere. Pretentious snobs.

A friendly and efficient store. Sure, it's full of overpriced stuff, 99% of which nobody really needs, but it's fun to look a the items that have one very specific use. I just don't know who has that much cabinet or drawer space to store all this stuff! I come here regularly to exchange my Sodastream CO2 cannisters and find it very convenient. The store is clean and the staff is nice. It's funny to watch the people who shop here...so much plastic surgery!

This shop is conveniently located near by to my apartment, so I have been there often. WS as a brand is incredible and their products loved by so many of us! But the reason for my two stars has to be the consistency in awful service. The associates at this store would rather make you wait ages before attended to you and be busy chatting. Like today for instance, heat wave in NYC so not many people out and about. I go into the store to get a gift card and a tin of Fortnum and Mason cookies. I said I was in hurry and she could tell from my card out to quickly pay and hurry out. There was no one else behind me in the line for the register and if someone might have come, there where others who could tend to them. The lady at the register- tells me it will take 15 min for her to wrap my gift - a tin of cookies and insert the gift card. She says I should go walk around and come back in 15min. Mmmmmm No! If WS offers a wrapping service - please train your employees to wrap efficiently. Damn, 1/4 hr wage rate to wrap one small tin of cookies. I guess it's what they probably say to people they don't want to do it for. Annoying to say the least.

Was introduced to Williams-Sonoma's free culinary classes by Benson Y, particularly the knife skills class. Mike was a great instructor and was able to handle so many people - I'm not sure if all of them signed up or drop-ins. Regardless, the entire class was very informative and it helped a bit for me in determining which $$$ knife to get - the Chef's or the Sandoku. The rep from EdgeWare was also cool enough to provide free knife sharping. Great classes, beautiful store, awesome service.

I can say with certainty that Williams Sonoma is now responsible for the worst customer service experience I've ever had with a retailer and that the company's gift exchange policy is outdated to the point of being ludicrous and it appears to purposely designed to thwart my efforts to spend my money as I choose. Allow me to explain. On Dec. 27, 2021, I returned a gift I had received for Christmas at the Williams Sonoma at Columbus Circle in New York City. It had been ordered online and then picked up there several days before. Upon making the return, I was told that the only means for issuing a refund was to have a merchandise card sent to via me the U.S. Postal Service and that one would arrive in my mailbox within 14 business days, which would have been approximately Jan. 14, 2022. This struck me as exceedingly unusual given that Williams Sonoma sells digital gift cards and given how much business the company surely does online, perhaps more than in its physical stores. The gift had been ordered online, so why could the credit not simply be applied digitally so that I could buy the item I wanted online instead? After 14 business days, the card had not arrived. I contacted customer service and was assured by the person who answered that Williams Sonoma "understood my frustration." Nonetheless, I was not offered a refund or online credit. My only option was to have the card canceled, reissued and remailed. As that would have required potentially waiting for the new card an additional 14 business days, I chose not to do that. At that point, I wrote to the company's customer service email address and expressed my frustration, noting that the merchandise had been returned and probably sold again. A short time later, I received an email from a customer service representative who said the card had been shipped to me on Dec. 29. She advised that Williams Sonoma was "unable to send the gift card digitally." She did not explain why and simply repeated what I had been told over the phone. She said I should "feel free to contact us with any other questions." Later the same day, after I had registered my concerns with customer service again via email, I received a second email from customer service. This one only added to my confusion and frustration and made me question Williams Sonoma's honesty. This person said the company's systems showed that the card had been "invoiced" on Dec. 30 and therefore would not have gone out until Jan. 3, 2022, since that was the next business day according to this person's calculations. Why had I previously been told the card went out on Dec. 29? That was not explained. This person gave me a new arrival date of Jan. 21, said that no tracking information was available because the card was being shipped via USPS and repeated that if the card had not arrived by then that it could be voided and reissued "to ensure you received it." Based on my experience to this point, I'm not confident that would "ensure" anything. This person closed his note by apologizing and saying, "I understand this is a bigger hassle than you originally anticipated."  He was right. This process is obviously a hassle, but I could not have anticipated how big it would be. I replied to this person by recounting my growing frustration and noting the conflicting timelines. The response I received to that email was an incoherent attempt to explain the meaning of the term "invoiced," which was beyond beside the point. The bottom line is that nearly three weeks after returning in good faith an item that was purchased as a gift I still have not received my credit and have no good reason to believe I will anytime soon. Williams Sonoma should not make it impossible for their customers to make exchanges. In addition to not buying anything for myself in the future, I am absolutely certain I will not be doing any gift shopping at Williams Sonoma. I would not want to put anyone I care about through a similar experience.

Associates are consistently rude, and act like they're too busy to help anyone in the store.for such overpriced products you'd think the would at least provide good service.

I wanted to buy a ladle as a gift for a friend and decided getting one from Williams-Sonoma would add some legitimacy to the purchase. This particular store on the street level of the Columbus Circle shopping center came to the rescue. I asked a woman working the entrance where the ladles were, and she pointed them out to me. The kitchen tools selection is quite massive, and I picked out the least $$$ ladle. There was a display of spiralizers right in the tools section, so I played with one for a minute. I want one! How fun is it to make noodles out of veggies??? I could find myself browsing the store for a while and subsequently buying things but luckily I was crunched for time so I didn't and saved some more money as a result. Anyway, checkout was fine though there was one cashier so I had to wait a little bit. All in all, I got what I wanted pretty swiftly, and my friend was happy, so hooray.

Ahhhh, Williams-Sonoma. I don't actually need anything in here, but I end up buying stuff anyway because I am entranced by shiny kitchen baubles. We registered here for our wedding and are always happy to get gift cards because we can easily find something to spend it on. At the moment, I'm dreaming about their $200 balsamic vinegar. Of the W-Ss in Manhattan, I think this one is the most spacious. Everyone's helpful except for one woman. I don't like her.

Upon the commanding of a friendly Roxanne to "stop once and visit thy Williams Sonoma if one shall cross it," I paid homage to the biggest Williams Sonoma I have ever seen. Packed right at the Columbus Circle mall above the subway station, adjacent from the Apple and Pink stores, I went for it. Did I say this place is big? It. Is. Huge. I spent a good half hour staring at all they had to offer, and I could have spent far more time here. Call me a nerd, but finding out that conduction properties between copper base pots and steel pots varied simply blew my mind. They have everything here, and if you can't find it then it 1) will be online, or 2) doesn't exist. Yes, things are pricey here and not for folks who shop on a budget. However, the "cool" factor here is astounding, and designs are contemporary and modest. You'll find that most things here are sturdy and well-built, unlike items you may find at places like Target or Wal-Mart. Williams Sonoma practically has a monopoly on the business of upper-echelon cooking supplies outside of Sur La Table, Pottery Barn, and the like. I found this store to just have a lot of stuff in comparison to other Williams Sonomas, but not as much as many other Sur La Tables. The staff here also seemed to be a bit more knowledgeable than other Williams Sonomas I have been to. If you live in the metro NYC area, consider this place an asset.

Ah Williams-Sonoma! The very mention of the name evokes a clean, crisp, elegant store with tons of stuff I wish I owned! I primarily visit a branch in New Jersey that is average sized, so to walk into this giant sized version is quite the treat for a foodie who enjoys cooking. Elegant wood counters and shelves? Check. A wide selection of sauces, spices etc. Check. A wide assortment of gadgets? Check. Awesome looking cookware? Check. Super friendly staff? Check. Neato free samples of food? Check. This place had it all. I was greeted twice by two different greeters near the doors and I was asked many times if I needed help (I was just browsing). Make no mistake, you don't go to Williams-Sonoma for a bargain. You go to browse, ogle and if you're like me, look for culinary gadgets you may not see elsewhere. I have purchased items here before, but they tend to lean towards stuff like salt/pepper grinders and the like. I always enjoy my time here and I must confess if I was a much richer man I'd be buying even more stuff here (and more often). A notable feature of this particular branch is its second floor, which is devoted to items like bed sheets and furniture. The stuff is quite elegant, but as other Yelpers have noted, it's not cheap! This particular will have fond memories for me as well as being the branch I got to meet Giada De Laurentiis during a book signing. Being part of the Time Warner Center is a huge plus as well!

OomG what amazing experience . Just love everyone in this store ! I did shop there couple times and today I have to put this review ! Two girls help me today and one of them Nicole , she is the manager just minimum 10 stars . Thank You again

I was sold 5 four piece Le Creuset dinner servings, each in a different color. One piece (the orange soup/cereal bowl) was missing from one of the settings. I was informed that it would be in soon. Subsequent and time-consuming inquiries found that despite this being a supposedly stocked item, that they would require me to special order a minimum of 4 more soup bowls since it was just after Christmas and they were quite happy being out of stock of the piece. I paid full price for these expensive dishes (and actually could have gotten them at the Macy's after Christmas sale for 20 percent off). I went online and readily Googled stores selling individual bowls in the color I needed with first-time customer discounts etc. Stay away from this shop. The clerk who "helped" me was Peter.

We did a private cooking class with Ivana, and had a great time! We learned how to make ravioli, which was a fun and hands on experience. One tip for future culinary students, it's BYOB if you want to enhance the eating experience at the end!

This store was finally able to resolve my problem but this is a retailer I'll never visit again EVER and if your reading this I hope you will pass them by as well. I ordered off the gift registry, went through the whole process and got a message at the very end that the order was not successful and try again which I did(stupid of me). Once again got a message to try again. For me third time was not a charm. Two days later I got email confirmation that my order had been processed ... THREE times. So I immediately called the customer service line. After 24 minutes on hold the phone was answered but the operator (customer service representative) couldn't help they were having systems problems and then disconnected me or hung up. Two more attempts .... over an hour of hold times I spoke to a very polite young lady who said she had corrected the problem. The next day I got email confirmation that the item had shipped TWICE. Once again I want through the painful process of calling customer service only to be told that they could not pick up the duplicate that I had to go onto their website print a label and schlep this big box to store or UPS. Upscale retailer ... BS. Please help send a message don't shop at Williams Sonoma.

Our Williams-Sonoma closed. We're sad. We go to NYC once or twice a year. We always stop in at this store, which we affectionately refer to as the Mother Ship. We're sort of running out of things to buy (our house is small). But as they are wont to do, our "penguin-style" Sodastream seltzer maker gave out after a few years (and after building our new kitchen around one, as they don't fit under a standard-height upper cabinet). Well, anyway, we had it shipped as we feared it couldn't be a checked-luggage item (due to the pressured soda canisters). Seemed overdue to arrive. I just got off the phone with a super-nice fellow, Curt, in their shipping department. It appears to have been lost. He's shipping out a new one next week. No further questions asked. THIS is why we've long loved W/S, and why we bemoan the loss of ours. It was small-ish. But the staff were uniformly wonderful. They were informed about the merchandise and attentive to customer service. This is definitely true of the high-rent NYC outpost. We will make a point of returning again and spending money. They have earned our loyalty.

Very helpful, friendly and personable staff The prices can be intimidating but it's high quality products that last significantly longer than the rest. Few people know that they have a furniture section upstairs. Additionally they constantly run sales

1/11/10...Ladies that worked this day (1- in kitchen & other working register) the two them were HUGE hellers with giving me suggestions on where I should by salt for my grinder! I will also be back after inventory to purchase my Le Cres Stk pot. Thank you ladies for all the wonderful tips

If you're looking for Luxardo Maraschino Cherries (the best Maraschino cherries in New York City), this is the place to go. They have them IN STOCK and ready for you to give to a friend or binge on your own. I called ahead and the staff was super helpful in making sure that they had two jars of the cherries I was looking for here. They did, and they set them aside for me to pick up later that day. Having spent a solid amount of time figuring out what the best Maraschino cherries in NYC were, I was relieved to find that they had them in stock. When I got to the store, I was greeted by someone who promptly asked if she could help me find anything. I told her that I had something set aside, and she directed me to the cash register in the center of the store. She also radioed ahead, and someone greeted me at the register asking if I was there to pick up cherries. I was. I loved that I only had to tell one person what I was looking for!! They quickly rang me up and were able to wrap the jars neatly (as one of them was a gift). I was in and out in less than 7 minutes, but it was a delightful experience. Thanks!

Be careful with your credit card information and email here.- go across the street to Sir La Table This is a review of their costumer service - not the products and there is a reason why i am rating it one star. This is a high end store. Its not cheap and has amazing things. I came here to buy a gift (a surprise birthday) gift. Now my girlfriend and i shop here and have spent money many times here. So i WAS a fan of it . I got to the counter and in an order to go quickly (store was not busy at all) she took my card swiped it and i signed the doc but the next screen had my girlfriends email. I said "wait!" But she pressed the button so the receipt flew out of the computer - boom surprise done- now my girlfriend knows what i got her- this is bad. But why the single star???? Its because of what happened AFTER. She said "sorry, but I'm sure she wont look at her email if she is like me..." ?!?!?!?! What? I asked if there was anything they could do? She asked another worker and she said no. I asked for the items to be gift wrapped and stood fuming, clearly angry. And they did nothing - no deeper discount- no lets give you 10% off your next purchase - NOTHING. THAT is why its one star. Did she see her email? Yes she texted me because she saw a receipt and was worried about fraud. If you make a mistake in any business the goal is to make it right. The worry is that by not checking emails and just clicking buttons the carelessness of the check out is infuriating. What if it was a stolen cc? Just clicking away at buttons to make checkout go quicker? How about having a customer standing there so angry cause they were pushing buttons that I'm suppose to confirm. NOT the sales rep. And most of all i told her it was for a birthday. Someones birthday and they did nothing. Even just brining the manager out for an apology would have been nice. So... One star. My money is going elsewhere. I am an individual customer and not a sale to fly through. When i hand you my cc and look at the screen i am the one who signs and i should be the one to confirm emails or purchases. Not the casher. You don't over step. And if you do... Make amends. I rarely give out one star reviews. But today... Its different.

My order finally arrived. Although I had to wait a very long time, the quality is excellent. Also, the person who handles events at the store is very professional & courteous. I expressed my concerns & she fixed the problem.

The place is really clean I registered with Williams Sonoma . My wedding guests spent thousands of dollars on vitamix, slow cookers etc I just had the rudest experience with a clerk. She's old , frumpy, white and wears glasses She literally treated me like a child and a second class citizen because I bought 3 clearance red glasses . I asked that one be shipped to my aunt. She was so shaming and frustrated and annoyed and rude. I'm not one to complain about retail workers. When I was in high school and college , I worked retail. It can suck sometimes. And if she was having a bad day--fine . But she was literally treating me different . I'm 40 (and because of good genes, I look 25) and I have dyed blond hair (I'm part Asian).... I am so offended and appalled I stopped in the store, on my way to a coffee date with a friend in the Mandarin. Anytime i said anything, she interrupted me. I started telling the story about the red goblet (it's a reference to a Katherine Hepburn film, Summertime.; and I mentioned that I was registered there in 2012.) She is the cliche Williams Sonoma employee. Like, come on, you work retail at a Williams Sonoma. It's like she was a house wife for 30 years, depressed and then got a job at Williams Sonoma . So unhappy. I would feel bad for her but she just ooZes white privilege. I get it, it's annoying to help a customer who is spending $22 . And then asked to ship something. She just took the glass. Put the receipt in the glass and the gift card. She said that she was putting it in the back and then they would gift wrap it and send it. I attached the receipt. I wish I knew her name Thinking about this instance makes me realize That this is partially my fault I should have stopped. Asked for another employee that was friendlier so I didn't have to write this. Next time, I'll try to remind myself that if I don't like a cashier/retail worker , I'll ask for a different employee... I'm upset that I ever registered there and I'm upset that i don't ever want to go back to this store and see all of the blue China upstairs . This place just has a bad memory attached Teach employees about gender bias, racial bias and age bias.

I called ahead because I wanted to see a light fixture in person before placing my order. There is a $65 surcharge on the s/h and that would be a total waste of money if the light arrived and I didn't like it. I was told that the light fixture was on a display in the store and that if I came to see it and I liked it I could have it shipped to the store to avoid the s/h fees. The employee that helped me in the store said they don't do that. I'm still not sure who's right and who's wrong. When I got to the store, I couldn't locate the light fixture so I asked for help. I was told it was not on display. I asked if they had one in the back and once again no luck. Really??? Why did I bother calling? A really nice employee offered to look into it for me. But after waiting for 20 or so minutes, she offered to email me instead. She NEVER did! The employees throughout the store were all really nice and the store is beautiful but I didn't spend any money because I didn't get the help I needed. It was a wasted trip. Very frustrating!

Amazing. I came in on a Sunday, 10 minutes before closing with a list of chef tools that I needed for a culinary boot camp the next morning. Liz went through the whole list, providing many options. She didn't rush me at all, in fact stayed with me 20 minutes after closing to make sure I had everything I needed. I wanted to give her a hug when I left! Bloody hell is it expensive! But sometimes ya gotta treat yo self. This is my first time buying something on the store, confident I'll be back.

I bought Marshmallow Sauce online , it wasn't good. No instructions on how to store it, and went to return it. The cashiers have lukewarm personalities, and made it seem I was there on a vendetta lol. I just wanted my money bad on a mediocre product. I'm sure that place has nice stuff, but this ain't it. And the cashier (not sure his name) left me with a sour note as I left the store. As this is yelp and experiences can be subjective, your might have it better. But not me. No bueno

Eh... Yes this place is full of great gadgets for the kitchen, beautiful linens for the bedroom and has some delicious hot chocolate for sale...but... The damn prices at this place make me laugh. They had queen size sheets "on sale" for $415! Now before you tell me that it is expensive because of the "high quality", that is not true. I have top quality sheets on my bed and they were more than half off the W-S price. Yes they have very nice items, and if I hit it big would probably buy a few items here, but seriously who can afford this shit in these tough times. Oh and if you can...well you are a first class sucker that is paying for the name. You also probably will leave this store and go get some Starbucks on the way home.

oh jeez, This is one of "those" places...I need to look away, as I walk past it....because I really do NEED all of it. Everything in there...I need. I need the Ruffoni copper risotto pot. I need the yogurt maker (bought a year ago...I haven't made any yogurt yet!). I need pink salt. No, I really do! And grey salt, and black salt... blah blah blah. I freakin love this place. Four stars, cause they make me broke. Just look away.

Fine place but the check out was slow and the employee that helped me on the floor was a bit pushy and I felt really rushed while picking out my Airfryer. I couldn't even see all the elements it came with and now realize I missed an important tray. The checkout lanes moved very slowly and were not staffed properly. I will obviously return if they have another sale but I expect more from their Columbus Circle location.