C Hayley H.
Yelp
I recently worked with Willows Lodge to host a business conference, and it truly was a five-star experience from start to finish. The majority of the time, my team and I worked with Erin, the director of catering and conference services. She was super responsive and helpful with the entire process of helping us get our attendees rooms booked, coordinating the conference itself, and planning all the catered meals. The last time I organized a conference, our event contact did not have the same attention to detail or responsiveness, so working with Erin was significantly better. She helped us make decisions on menu items, timing, and even helped us nail down specific logistics that we probably wouldn't have thought of otherwise.
Our catered meals (breakfast, lunch, afternoon snack, evening bites) were always prepared and ready to go on time. Bob was our main contact, and he arrived at 5 a.m. each day and left after we did with a smile on his face. The whole team always checked in on us, bussing tables, restocking as needed, it was perfect. At any time during the conference, we always had access to a staff member who could help us out as needed, which I loved!
Tristan was our AV guy who also arrived very early to do a lot of behind the scenes work, ensuring all of the microphones were working, the projector was functioning properly, etc. It was great having him to help our event run smoothly.
Unique to our experience, it was very windy, and the power went out on the entire block. The staff immediately got us lanterns and used their generator to provide a power strip to keep the presentations going. For our evening social, they brought out lots of candles, which really helped the mood. I was so impressed with how quickly and well they responded to the situation at hand.
We also changed our schedule a bit, ending the conference early and moving our evening social up in the day. The Willows Lodge team was extremely flexible and made the last-minute change happen, without any of the attendees knowing we had planned for it later. It flowed perfectly!
I cannot express my gratitude enough for how incredible the service was for my business conference. Thank you Erin, Bob, Tristan, and the many others who helped keep the event running smoothly and making it the best venue yet for our annual business conference. We will absolutely be back!