Ton Ton
Google
Hate to say it, but our experience came with a lot of ups and downs — from the food, to the service, to the overall place. This was our first time trying this restaurant, and we were really excited. Before heading there, we called ahead to confirm if their buffet with unlimited lechon was still available. They assured us that it was, and that the last call was at 8 PM. According to them, the buffet is $21.99, and for an extra $10, you get unlimited lechon.
We arrived around 2:00 PM and told them we wanted the buffet with unlimited lechon, lechon kawali, and pork BBQ. At first, they only offered the $21.99 buffet without lechon. The lady butcher insisted multiple times that we had to order lechon separately. We explained that we had called ahead and even mentioned that their social media advertised the $31.99 buffet with unlimited lechon. Eventually, they agreed to let us avail the $31.99 option, but we were surprised they weren’t even aware of their own menu and promotion.
Now, let’s talk about the food. The buffet table food was actually good — solid 4.5 out of 5. But the lechon was a big letdown. The meat was soggy and lacked flavor. The skin, which should’ve been crispy, was rubbery and chewy — we couldn’t eat it at all. Honestly, it felt like chewing gum. This was really disappointing, especially since we expected lechon to be their specialty. On the bright side, the pork BBQ and lechon kawali were delicious, so I ordered another round of just the pork BBQ.
Unfortunately, there was more confusion — the staff didn't seem to realize we had paid for the unlimited lechon option. I had to explain everything again, and after some back-and-forth, the staff finally agreed to serve us. But even after that, we waited over 15 minutes, and the food still hadn’t arrived. I ended up just trying their soup while waiting.
While we were there, we also witnessed some issues with other customers. One customer was told their payment didn’t go through, even though they said they paid in cash — this happened twice, with different customers. Around 3:00 PM, a new lady (a bit tall and wearing glasses) came in — probably a shift change. She was very attentive and professional. When I followed up my order with her, the BBQ was served in just 1 minute! She handled the situation very well. Another customer even complained to her about the small serving of lechon she received — enough for three people, but she was dining alone.
Kudos to the new lady who came in — she made a huge difference. She honestly made me reconsider writing a negative review. But I also think it’s important to spread awareness.
We weren’t expecting a perfect experience or anything beyond our expectations — just decent service and proper communication. That alone would’ve been enough. Sadly, it was lacking.